Host Cindi Koetzle welcomes Robert Hargrove—author and founder of the Harvard Leadership Research Project, Masterful Coaching. Hargrove offers a window into his current experiences of HR practitioners existing in organizations' pre strategic business partner model. A bold reminder to continue the work of capability building to prepare, partner and perform alongside the business to elevate strategic HR roles into trusted, collaborative and valuable players. After Hargrove shares his observations of underutilized HR professionals, they talk change management, crafting a shared vision and building alignment—the latter demanding far more time, intention, and relationship-building. If you are interested in learning more about the Strategic Human Resource Business Partner model certification course, check us out at hci.org

On this episode of Nine to Thrive HR, host Cindi Koetzle chats with Kerry Hecht, Founder and CEO of 10K Humans, to explore the powerful intersection of market research and HR. Drawing on decades in an empathy-driven research field and her experience as a small-business owner, Kerry explains how customer insights translate into people strategies: attracting the right candidates, strengthening engagement, and retaining talent. The conversation unpacks why validated feedback loops matter, how employee engagement correlates with customer satisfaction, and what to do about common pitfalls—stakeholder bias, “respondent fatigue,” and the gap between stated values and lived experience. Kerry highlights the rise of personalization at scale through data and technology, and offers practical ways HR can borrow from research playbooks—continuous listening, iterative refinement, and persona development (including AI-assisted personas) to bring workforce data to life. Whether you’re designing programs, influencing senior stakeholders, or steering change one “toothpick turn” at a time, this episode delivers actionable ideas to make organizations more human-centric and competitive.

What can HR learn from a company with 350,000 independent agents and 8,000 employees spread across 100+ countries? In this episode of Nine to Thrive HR, host Cindi Koetzle sits down with Tanya Reu-Narvaez, Chief People Officer at Anywhere Real Estate—the umbrella behind brands including Century 21, Coldwell Banker, and Sotheby’s International Realty. Tanya shares how the organization moved from 92% in-office to a remote-first model and, counterintuitively, became more connected. She unpacks the practices that broke down brand silos—enterprise learning, cross-company teaming, ERGs with 20% active participation, “Focus Fridays,” and a common culture codified as The Anywhere Way—and how those choices drove retention to a five-year high. The conversation also explores reimagined onboarding via the new People Hub and practical wins with GenAI (think job descriptions in minutes), plus what’s next: “Next-Level HR,” a shift to People Enablement, human-centric leadership, and skills-based talent strategies. It’s a field guide to building connection at scale—remote, hybrid, or otherwise.

Payroll fraud is evolving and small and midsize businesses (SMBs) are in the crossfire. In this episode of Nine to Thrive HR, Steve Lenderman, Head of Fraud Prevention, unpacks the rising threat of payroll fraud and why SMBs are often the easiest targets. With schemes averaging $2,800 in losses per month and going undetected for over a year, the stakes are higher than ever.

In this episode, we sit down with Sharthok Chakraborty, a former HR practitioner turned tech executive to explore the evolving world of performance management and the growing role of AI in shaping the future of work. We discuss the inspiration behind founding Klaar, the challenges of building tools that solve real workplace problems, and how empathy and human judgment can be preserved in AI-enabled solutions. From eliminating friction in performance reviews to ensuring insights turn into real action, we dive deep into the opportunities and risks AI presents for people leaders. Sharthok shares his vision for the next five years of performance management, the broader impact of AI in talent management, and what he hopes the future of work will finally get right, without losing what matters most. Whether you’re an HR leader, a tech innovator, or simply curious about the intersection of people and technology, this conversation offers practical insights and forward-looking ideas to help navigate what’s next.

Why are fast-moving teams moving away from full-time hires? In this episode, we speak with Yakov Filippenko, founder of Intch, a platform connecting professionals through intent-based, AI-powered networking. Yakov shares how part-time and project-based work is no longer a fallback option — it’s becoming the smart, strategic choice for startups, lean teams, and even big companies looking to stay flexible. We talk about the shift in mindset post-layoffs, the rise of global talent through nomad visas, and how hiring today is less about résumés and more about solving real business problems. From AI bias in recruitment to the hidden value of “non-traditional” candidates, this episode explores what hiring looks like when we stop playing by outdated rules.

In this episode of Nine to Thrive HR, host Cindi Koetzle chats with Dr. Meesha Dogan, CEO of Cardio Diagnostics, to explore how AI and epigenetics are transforming cardiovascular health in the workplace. They discuss the ripple effects of heart disease on productivity, benefits costs, and team dynamics—and how employers can take a proactive role through technology-driven prevention and wellness strategies. With a focus on actionable insights and employee well-being, this episode offers HR leaders new ways to support health and retention across their organizations.

In this episode of Nine to Thrive HR, host Cindi Koetzle chats with Carmen Amador, organizational psychologist and community lead at Oyster, about the evolving world of work. They explore the rise of fractional leadership roles, the value of flexibility, and how companies can strategically leverage part-time experts. As a bonus topic, Carmen offers a fresh perspective on women’s well-being and human centered leadership through an informed conversation on women’s menstrual cycles and alignment with work.

In this episode of Nine to Thrive HR, host Cindi Koetzle talks with Jessica Wright, Founder and CEO of Wright Workforce Solutions, about redefining what HR looks like for small and growing businesses. Jessica shares her journey from nonprofit leadership to building a thriving minority- and woman-owned firm that offers hands-on HR, payroll, recruiting, and strategy support to small businesses. Together, they explore how businesses can overcome challenges like delegation, resource access, and talent management—while staying mission-driven and prioritizing strategy and growth.

In this episode, host Cindi Koetzle is joined by Sara Taylor, Founder of deepSEE Consulting, to explore our competency around unconscious bias and how it shapes our actions, decisions, and workplace conflicts. Sara breaks down the concept of “filters” and shares practical strategies to recognize and shift them. With timely insights on conflict, communication, and polarization, this conversation offers valuable takeaways for leaders and HR professionals striving to create more inclusive and aware workplaces.

Heidi Barnett, President, Talent Acquisition Solutions at isolved, joins Nine to Thrive HR for a deep dive into the future of hiring and employee experience. Heidi shares how ApplicantPro’s full integration into isolved is helping organizations streamline recruiting, enhance employer branding and create more engaging candidate journeys. She also unpacks the critical balance between AI-powered efficiency and the human elements that make a workplace thrive. Tune in for actionable insights on how HR leaders can attract top talent, improve retention and build people-first cultures in today’s competitive landscape.

In this episode of Nine to Thrive HR, host Cindi Koetzle chats with Dr. Steven Stein, renowned clinical psychologist and founder of Multi-Health Systems (MHS). Steve was an early adopter of the power of emotional intelligence and has since been involved in the conversation about the intersection of emotional intelligence and psychological hardiness in the workplace. As they explore hardiness, the level of mental resilience when faced with stress, they discuss the learnable ability to manage emotions and grow through stress — using the "3 Cs" of Challenge, Control, and Commitment — leads to stronger leadership and healthier teams. A fascinating listen for HR practitioners, leaders, and team members looking to build healthy resilience.

As big brands pull back on DEI&B, small and midsize businesses are stepping up. In this episode, Opal Wagnac shares why DEI&B is more than a trend — it’s a business necessity. She explores how SMBs are uniquely positioned to lead with inclusion, close the gender gap, and create workplaces where everyone belongs. From allyship to the bottom-line benefits of belonging, this conversation offers real insights for HR leaders navigating today’s evolving workforce.

In this episode of Nine to Thrive HR, host Cindi Koetzle is joined by Seth Turner, Founder and Senior Advisor at AbsenceSoft, to explore the growing complexities of leave and accommodation in the workplace. They break down the biggest insights from our 2025 State of Leave and Accommodations Report, based on a survey of 2,400 employees and HR managers. Leave requests are rising, increased demand for mental health support is a growing factor, and compliance remains a challenge—so what does this mean for HR? We’ll share findings leading to why leave and accommodations requests are increasing, how employers can balance compliance with employee support, and the biggest FMLA mistakes to avoid. Plus, we’ll explore the importance of manager training and how technology can streamline processes while preserving a positive employee experience.

In this episode of Nine to Thrive HR, host Cindi Koetzle welcomes back Dr. Steve Yacovelli, also known as "The Gay Leadership Dude," for a thought-provoking discussion on the evolving landscape of diversity, equity, and inclusion (DEI) in the workplace. With insights backed by data and real-world examples, Steve and Cindi explore the backlash against DEI efforts including potential challenges organizations will face and the unexpected impact of performative allyship. They further the conversation with the business case for inclusive leadership, the shifting generational perspective on workplace belonging and how leaders and allies can continue the drive for meaningful change.

In this episode of Nine to Thrive HR, host Cindi Koetzle sits down with William Warren, Founder and CEO of The Sketch Effect, to explore the power of visual communication in the workplace. From graphic recording to video animation, William discusses how HR professionals and business leaders can revolutionize meetings, training, and collaboration with the art of sketching. He shares how these “doodles” enhance learning, boost engagement and bridge generational gaps. Tune in to discover why visuals are not just about art but about making ideas more memorable, actionable, and emotionally impactful.

In this episode of Nine to Thrive HR, host Cindi Koetzle sits down with Jenni Kovach, Chief People Officer at IGS Energy, and Alissa Durbin, VP of HR, to discuss the evolution of their HR function. They explore how IGS Energy’s "People Are Why" (PAW) team has transformed HR from a reactive function into a true strategic partner, leveraging people analytics, holistic employee well-being initiatives, and skills-based hiring. Jenni and Alissa share insights on leadership, compensation transparency, and fostering a culture of conscious capitalism. Don’t miss this compelling story of how a well-known energy organization turned their focus on employee engagement into a thriving HR business model and the valuable lessons learned along the way.

In this must listen episode of Nine to Thrive HR, host Cindi Koetzle explores the power of inclusive language with linguistic anthropologist Dr. Suzanne Wertheim. Together, they dive into the hidden biases within everyday speech, the impact of language in workplace culture, and practical strategies for HR professionals to foster more inclusive communication. Dr. Wertheim shares insights from her book, The Inclusive Language Field Guide, shedding light on how small language shifts can lead to big changes in employee experience and organizational success. Tune in for a mind-opening conversation on creating a more respectful and inclusive workplace!

Link to survey report - https://eightfold.ai/2024-talent-survey/ In this episode of Nine to Thrive HR, host Cindi Koetzle welcomes Sachit Kamat, Chief Product Officer at Eightfold AI, to discuss the evolving role of HR in business strategy, talent management, and the integration of AI. They explore insights from Eightfold’s recent global survey highlighting challenges such as HR's alignment with business goals and employee perceptions of growth tools. Sachit shares examples of the transformative potential of AI in HR processes, emphasizing responsible implementation and its role in enabling strategic HR partnerships. The episode provides actionable takeaways for HR professionals navigating AI and the future of talent strategies in 2025

In this episode of "Nine to Thrive HR," host Cindi Koetzle welcomes Benjamin McCall, Principal of Focus Consulting, sharing insights from his lifetime career, highlighting the integration of strategic business thinking into Human Resource (HR) practice. The conversation covers key topics such as workforce challenges post-pandemic, the impact of artificial intelligence on employment, and the future of workplace diversity, equity, and inclusion (DEI). They dive into the evolving drift of flexible work arrangements, reskilling, and empathy in leadership. Benjamin concludes the episode by reflecting on the lessons learned in 2024, emphasizing the need for thoughtful, strategic planning in organizational growth.