In the wake of widespread layoffs, UPS is undergoing one of the largest transformations in its nearly 120-year history. Chief commercial officer Matt Guffey explains how a leaner operating model and a sharper focus on healthcare, small and midsized businesses, and international markets are positioning the company for its next era of profitable growth.

Rob Thomas has spent more than two decades at IBM, rising from consultant to SVP of software and chief commercial officer. In this conversation, he explains why real innovation starts close to the customer, why reading is a core leadership habit, and how IBM is shifting from “lightbulb” AI experiments to business-changing “motor” outcomes.

Grindr calls itself “the global gayborhood in your pocket,” and since going public in 2022, the dating app for gay men has steadily expanded its reach. Behind that leap to the public markets was CFO Vanna Krantz, who previously helped launch Disney+. She joins Ruth to reflect on being a self-described late bloomer, the joy of working with teams deeply invested in their work, and what’s next for her career.

Resy’s CMO Hannah Kelly reflects on the brand’s journey from AmEx acquisition to post-pandemic reinvention—and how data and storytelling are guiding its next chapter.

Julia White has made her mark across the tech landscape. For almost two decades she rose through the ranks at Microsoft becoming Corporate Vice President. She left to be the Chief Marketing & Solutions Officer at SAP. Now, almost a year into her tenure as Chief Marketing Officer for Amazon Web Services, Julia joins Ruth to talk about why she’s “addicted to tech,” what values leaders need to succeed today, and how human creativity will become key in an AI-driven marketing world.

Jon Blotner, president and chief commercial officer of Wayfair, credits his climb to the C-suite to a simple formula: pursue the hardest problems, demand real ownership, and work alongside smart, humble peers. That philosophy now drives Wayfair’s next phase of growth. In 2020, when homebound consumers rushed to redecorate, the company posted its first profit after years of losses, with second-quarter revenue soaring 84% to $4.2 billion and the stock price tripling. As the world reopened, however, Wayfair weathered three straight years of net losses before delivering, in 2025, its strongest revenue growth and profitability since 2021. Blotner intends to extend that rebound by accelerating a push into physical retail, rolling out large-format stores, and expanding specialty brands.

Aneri Jambusaria has spent her career in wealth management, inspired by immigrant parents who viewed financial planning as security for underserved families. Now leading wealth management at LPL Financial, a firm with $2 trillion in assets and serving seven million Americans, she credits her C-suite rise to a mindset shift from scarcity to abundance and a stronger appetite for risk. Jambusaria calls this the most exciting era yet, as investing once reserved for the ultra-wealthy becomes accessible to everyone.

ServiceNow CFO Gina Mastantuono grew up determined never to rely on anyone. Her first career move was cautious after a friend told her accounting was “recession proof.” A series of smart and calculated leaps turned that safe start into a rapid climb. Today Mastantuono is paid to take big swings and deliver results. Under her financial leadership ServiceNow entered the Fortune 500 in 2023 and has remained on the list ever since. For the first episode of Next to Lead Fortune executive editor Ruth Umoh explores how Mastantuono built a career that spans industries and continents from auditing at Ernst & Young to CFO roles at tech giant Ingram Micro and now ServiceNow. She explains how to recognize the right moment to switch industries, why technical expertise remains critical in the C-suite, and what rising leaders should know about seizing their next big opportunity.