On this episode of the MGMA Insights Podcast, host Daniel Williams, senior editor at MGMA, welcomes Idalis McPhail, practice administrator at Fairfax Pediatric Associates and one of MGMA’s 2025 Future Five Award winners. With a background that spans from bedside nursing to executive administration, McPhail shares her journey of bridging clinical and administrative leadership, fostering unity across departments, and implementing evidence-based safety and workflow improvements. Listeners will gain practical insights into building communication, strengthening patient experience, and leading change in long-standing healthcare organizations.
Key Takeaways
[02:34] – Recognition and Mentorship
Idalis describes the surprise and excitement of receiving her MGMA Future Five Award and how MGMA resources and mentorship accelerated her professional growth as a new practice administrator.
[05:11] – Career Evolution: CNA to Administrator
Her transition from clinical roles to leadership positions taught her the importance of empathy, teamwork, and leadership’s impact on both patient outcomes and staff morale.
[06:09] – Inside Fairfax Pediatric Associates
Fairfax Pediatric Associates—serving Northern Virginia for nearly 60 years—includes three locations, 80 staff, and offers care ranging from pediatrics to ADHD and mental health services as part of the Trusted Doctors network.
[09:30] – Speaking a Common Language: Clinical Meets Administrative
McPhail explains how she united departments by defining the patient experience as a shared goal—covering every touchpoint from insurance verification through follow-up care.
[11:23] – Leading a Culture of Safety
Her infection-control initiative began with observation and staff education. By focusing on the “why” behind safety standards, McPhail built buy-in and accountability, reducing employee sick days and patient cross-contamination.
[13:50] – Sustaining Quality through Engagement
Monthly “secret shopper” audits keep infection-control practices consistent, reinforcing awareness without creating a punitive culture.
[17:14] – Mentorship and Collaboration Across Roles
Transitioning from nurse manager to administrator required humility, curiosity, and asking direct reports for insight. McPhail emphasizes showing how operational decisions affect patient outcomes to motivate staff from all backgrounds.
[19:33] – Redefining Impact: Taking Care of the Caregivers
Moving into administration expanded McPhail’s impact—now supporting both patients and the 80 employees who care for them through operational efficiency, fiscal stability, and workplace culture.
[21:55] – Thriving Amid Change
McPhail views healthcare’s constant evolution as a learning opportunity, encouraging leaders to collaborate, stay adaptable, and embrace innovation with confidence and curiosity.
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