Bruce and Peter challenge one of the oldest sayings in business - “the customer is always right.” They break down why blindly following that mindset can hurt your business, your team, and even your reputation. From difficult clients to boundary setting, they share when it’s time to draw the line and, yes… sometimes fire the customer.
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Bruce and Peter challenge one of the oldest sayings in business - “the customer is always right.” They break down why blindly following that mindset can hurt your business, your team, and even your reputation. From difficult clients to boundary setting, they share when it’s time to draw the line and, yes… sometimes fire the customer.
#50 - How to Outsmart the Future Before It Outsmarts You
Meaning Business Podcast
27 minutes
3 months ago
#50 - How to Outsmart the Future Before It Outsmarts You
Bruce & Peter unpack the difference between strategy and planning, why you need both, and how monitoring keeps you on track. From adventure racing fails to fuel station turnarounds and Uber-level innovations, this chat will challenge how you approach your business decisions.
Meaning Business Podcast
Bruce and Peter challenge one of the oldest sayings in business - “the customer is always right.” They break down why blindly following that mindset can hurt your business, your team, and even your reputation. From difficult clients to boundary setting, they share when it’s time to draw the line and, yes… sometimes fire the customer.