We’re going all-in on a customer-centric mindset! Ryan welcomes Yin Warner, Senior Director and Head of Enterprise Data Management at First American to discuss a range of topics, including the balance between data accuracy and speed in the financial sector, risk management, the challenges of enterprise data management across different reporting pipelines, and the importance of data literacy and effective communication. Yin also discusses her curiosity-driven approach to problem-solving, her research interests outside of work, and the value of ongoing learning and networking.
Key Takeaways:
- Instill a Customer-Centric Mindset: Encourage your team to apply a customer-centric approach when using data for decision-making. Understanding customer behavior and needs helps break down silos and maximizes data value.
- Emphasize Business Context: Make sure your data initiatives are closely aligned with business objectives. Data should be used to drive business outcomes and solve real business problems.
- Start with Focused, Iterative Projects: Avoid trying to solve all data challenges at once. Start with focused projects that deliver tangible business value and build from there.
- Balance Decentralized and Centralized Data Functions: Depending on the organization’s size, consider whether to decentralize data analytics functions for greater agility and efficiency or keep it centralized for consistency.
- Manage External and Internal Data Reporting Needs: Understand that different stakeholders will require different types of reports and data contexts. Create systems that can handle both internal performance metrics and external regulatory reporting smoothly.
Quote of the Show:
- “ I believe data really is the footprints that we left behind through what we do, how we interact business-wide.” - Yin Warner
Links:
Check out our SubStack! https://substack.com/@makingbetterdecisions1
Ways to Tune In:
