Here’s the audio version of the blog explaining the expert-tested metrics for a successful loyalty program. From switching ratio, NPS, and enrollment rate to upsell or participation rate, we've put together nine essential loyalty program metrics so that you can measure your scheme and follow best-practice guidelines.
Listen to this podcast to learn about:
Daily, short-term, and long-term metrics
Customer segmentation before selecting customer key metrics
Top nine KPIs for measuring loyalty
More nice-to-have customer loyalty metrics
Connect with us:
Irek: https://www.linkedin.com/in/iklimczak/
Open Loyalty: https://www.openloyalty.io/
The Loyalty builders podcast: https://www.openloyalty.io/podcast
Contact: podcast@openloyalty.io