In the second part of our podcast series on dealing with difficult people, we delve into the concept of ego states and the dynamics of difficult conversations. Understanding these ego states is crucial because without this knowledge, efforts to help someone or reach an agreement can just end up ruminating and draining your energy.

I firmly believe that most people are inherently good, and with a bit of empathy and understanding of these ego states, you can effectively navigate challenging interactions. It's important to recognize the thin line between a friend and a foe, and that in many situations, you could be dealing with both. Ultimately, the responsibility starts and ends with you.

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