From tomorrow (14th May), it becomes a legal requirement for letting agents to screen all new landlords and tenants against the UK sanctions list. In our latest podcast episode, our very own Matt Curtis breaks down exactly what the changes mean, and most importantly, what you need to do to stay compliant. Listen today to make sure you are ready with clear guidance, practical advice, and everything you need to ensure your business is fully prepared.   The Lettings Hub are able to help with our full suite of Know Your Customer checks including Right to Rent checking, AML, PEPs and Sanctions and Enhanced ID and more! With our 360° compliance solution, you can have complete peace of mind when it comes to onboarding tenants and landlords in line with the new regulations.

This week, we’re joined by Jade Maker, Business Development Manager at Bricks & Logic and Head of Wellbeing at Women In Residential Property, for a powerful conversation on neurodiversity at work. Diagnosed with ADHD 20 years ago, Jade only recently opened up to her employer and has since become a passionate advocate. She shares her journey, insights on supporting neurodiverse teams, and advice for others looking to start the conversation. A must-listen for leaders, HR teams, and anyone building a more inclusive workplace.

This week, we’re joined by the brilliant Danni Nash from Property Academy. Danni sat down with Heidi to talk all things public speaking – following her standout talk at Women in Estate Agency back in March.   In this episode, Danni shares: What motivated her to say yes to the stage, how she prepared for her talk, the people who supported her along the way and her advice for anyone – woman or man – holding back from taking the plunge!    If you’ve ever hesitated before raising your hand to speak, this one’s for you.

LET'S TALK LETS | RETURNS FOR SEASON 6! This week, we're thrilled to welcome back Ryan Heaven for a deep dive into the evolving world of guarantors and what the Renters' Rights Bill means for tenants, landlords, and letting agents alike. With the removal of Rent in Advance and Section 21, and the end of fixed-term tenancies, the role of guarantors is about to change significantly. More landlords are likely to require a guarantor, and on the other side of the coin, guarantors could find themselves liable indefinitely. Heidi and Ryan unpack: 1 | Why guarantors will matter more than ever 2 | The risks and responsibilities for all parties 3 | Alternative solutions letting agents should consider (Yes, there's a shameless plug for our new Professional Guarantor service—but when it’s a win-win-win for landlords, tenants, and agents, we’re more than happy to shout about it!)

That’s a wrap on Season 5 of Let's Talk Lets! As tradition goes, we’ve pulled together all the best bits and standout stories from this season – and wow, Season 5 did not disappoint! If you’ve been following along, you’ll know we always end each episode by asking our guests for a funny or memorable story from their career... and this season brought some absolute gems. From unusual property viewings, to sleep talking that wouldn’t be out of place in the House of Commons, and even an awkward moment that led to a very happy marriage – we’ve got it all. Season 6 will be landing after the Easter break, and we cannot wait to reveal the incredible line-up of guests we’ve got in store. A huge thank you to everyone who tuned in, joined us, or shared their stories – Season 5 has been amazing because of you. ❤️

This week on Let’s Talk Lets, we’re joined by Lisa Isaacs, property-focused writer & content specialist, a leading expert. With an impressive portfolio, Lisa has 28 years experience writing for The Negotiator and Moving Magazine, and was also editor of What House?, Your New Home, and Mortgage Matters. Alongside this, she’s written a book, and played a key role in the industry having been a judge for both the Letting Agency of the Year Awards and What House? awards. In today's fast-paced digital world, the way renters find their next home is evolving. Gone are the days of newspaper ads and endless Rightmove scrolling—your audience might be flicking through TikTok or Instagram instead! But creating engaging content that captures attention (and converts) can feel overwhelming. That’s where Lisa comes in! She’s sharing her top tips for crafting compelling property content that stands out in a crowded digital landscape. Whether you're new to social media marketing or looking to refine your strategy, this episode is packed with valuable insights for you to implement today! 

We’re thrilled to announce the next episode in our Renters’ Rights Ready Series, featuring a very special guest—Patricia Ogunfeibo! Patricia is a property developer, former solicitor, landlord coach, and the author of the must-read book, Be Prepared: Renters’ Rights & Residential Landlords in England. With her deep legal and landlord expertise, she’ll be sharing insights on the Renters’ Reform Bill (RRB) and what it means for landlords and tenants alike. Key topics we covered: The major enforcement powers being handed to local authorities Conserns that local councils aren’t resourced, trained, or qualified to fairly apply the new sanctions, with examples of her own experiences  Top tips for anyone who would like to become a property developer How Patricia started in the property industry, and what led her to write her own book on the Renters' Rights Bill  

In this Renters’ Rights Special, Heidi Shackell, CEO of The Lettings Hub, is joined by Ben Beadle and James Kent from the NRLA to break down the key issues surrounding the Renters’ Rights Bill and what it means for landlords, letting agents, and tenants. They discuss the abolition of Section 21 and how this could lead to court delays and higher costs for landlords trying to regain possession of their properties. With the end of fixed-term tenancies, they explore how this will shift what landlords look for in potential tenants and the long-term impact on tenancy agreements. Another key focus is the ban on Rent in Advance, highlighting how this change could disadvantage certain tenants, particularly those who rely on upfront payments to secure a home in a competitive market. Ben and James also share insights into the NRLA’s ongoing work to support landlords, their advocacy efforts, and their predictions on the evolving rental landscape as the Bill progresses.

We’re thrilled to have Amy Shields, [Job Title] at Smart Compliance and a committee member of Women in Estate Agency, join us for a jam-packed episode! ️✨ With the Women in Estate Agency Conference happening tomorrow, Amy and CEO of The Lettings Hub, Heidi Shackell, dive into everything you need to know: ✅ The incredible speaker lineup ️ ✅ What’s new and different this year ✅ What to expect if it’s your first time attending It’s the perfect listen on your way home tonight or during your commute to the conference tomorrow! But that’s not all—Amy also breaks down the AML changes coming this year and what letting agents need to do to stay compliant. A must-hear for anyone in the industry!

Our Renters' Rights Ready series continues! This time, Heidi Shackell, CEO of The Lettings Hub, sits down with Ryan Heaven, Consultant Solicitor at Woodstock Legal Services—our trusted legal partners—to break down the possession process from start to finish. Ryan shares expert insights on everything from preparing before serving notice to when to lodge a CCJ after possession has been gained. They also cover: ✅ The current eviction process and what could change with the Renters' Rights Bill ✅ Court delays and what they mean for landlords and agents ✅ The rising cost of regaining possession—and how to prepare  

In our latest episode of My Life in Lettings, we’re joined by Ben Gee, Founder of Hat and Home. Ben’s journey in the property sector is nothing short of inspiring—from how he first got into the industry to the creation of Hat and Home. He and Heidi also explore the power of a great team, the importance of fostering a strong culture, and why work-life balance isn’t just a nice-to-have—it’s essential. But this episode goes beyond business. Ben opens up about his Parkinson’s diagnosis, the challenges it brought, and the mindset shifts that have shaped his journey. And, as our regular listeners know, we always end with a story from our guest—Ben’s might just be our most heartwarming yet. This is a conversation about resilience, leadership, and building something truly meaningful. You won’t want to miss it!

This week, we’re joined by Yvonne from Agents Giving, the incredible charity supporting the lettings sector through fundraising, events, and community initiatives. From golf days to dragon boat races and the summer ball, Agents Giving has been making a real impact—bringing the industry together for a great cause. But how does it all work, and how can you get involved? In this episode, we unpack: The mission and impact of Agents Giving How you and your agency can get involved Exciting plans for 2025! Let’s make a difference together!

This week, we’re joined by former Hubser and now Senior Partnerships Development Manager at Reposit to explore how Reposit is transforming tenant and landlord relationships. In this episode, Heidi and Laura discuss: How Reposit started & how it benefits letting agents How Reposit helps release funds back to tenants when they need it most How letting agents can prepare for 2025 and the Renters' Rights Bill ✅ How agents can start using Reposit today! Whether you're a letting agent, landlord, or tenant, this episode is packed with insights on making renting fairer, more flexible, and future-proof.

As part of our new Renters’ Rights Ready series for our podcast, Let’s Talk Lets, we are releasing a Rent and Legal Protection Special! The Lettings Hub CEO, Heidi Shackell, is joined by returning guests Tracey Dumont, Harris and Wood, and Stephanie Billson, Chelton Brown, to talk all things Rent and Legal Protection. We are also joined by our very own Elliot Loft as our Rent and Legal expert here at The Lettings Hub. The panel discuss the current market for letting agents and landlords, and how the challenges of 2025 makes it more important than ever to ensure you are talking to your landlords about the service.   We also delve into the top tips from all 3 guests on implementing the product within your business, and the conversations you can have with landlords to reassure them of the year to come and how you expertise can protect and grow your portfolio.

This week on Let’s Talk Lets, we’re thrilled to be joined by Welsh lettings expert Hannah McCartan to dive into what 2025 has in store for the lettings industry in both England and Wales! In 2022, the Renting Homes (Wales) Act 2016 came into force, reshaping the entire landscape for landlords and letting agents. Hannah, as a former agency owner in Wales, was on the frontline of these sweeping changes, guiding her business and clients through the challenges and opportunities they brought. In this episode, Heidi and Hannah: Break down the main changes introduced by the Act in Wales. Compare the differences between Welsh and English legislation. Share invaluable advice for letting agents in England as we gear up for the anticipated Renters' Rights Bill, likely passing this Spring. If you’re a letting agent, landlord, or just passionate about staying ahead in the rental market, this is an episode you don’t want to miss!

Kicking off 2025, our first episode of Season 5 features none other than Sophie Lang, Director at Lang Llewellyn & Co, Propertymark Advisory Panel member, and a part of Women in Residential Property—a true powerhouse in the industry! Sophie sat down with Heidi Shackell, to share her inspiring journey in lettings, from her early days in the industry to building and growing Lang Llewellyn & Co. Together, they discussed: ✨ The highs and lows of life in lettings ✨ How Lang Llewellyn used acquisitions to grow their business ✨ Predictions for what 2025 will bring ✨ How agents can adapt to the Renters’ Rights Bill This episode is packed with insights, advice, and inspiration for anyone in the property world. You won’t want to miss it!

✨ That's a wrap on Season 4 of Let's Talk Lets—and the final podcast episode of the year! What a journey it's been since we launched back in October 2023! We have loved watching the podcast grow and chatting with so many brilliant people within our industry. As we close out the season, we've put together a special episode featuring the best moments and funny stories shared by our Season 4 guests, not one to miss!  The good news? We’re already lining up some fantastic guests for 2024, and we'll be back mid-January! So, you won’t have to miss us for too long. To everyone who tuned in, shared, or supported us—thank you! We look forward to the 2025 journey and if you would like to join us, please get in touch by messaging The Lettings Hub on LinkedIn! 

This week, we sit down with Julie Ford, a specialist advisor to the property industry and expert in mediation, to explore how effective communication between landlords and tenants can resolve issues quickly and cost-effectively. Julie shares practical tips and strategies you can start using right away to handle even the trickiest situations with ease. We also dive into the Renters’ Rights Bill, where Julie offers her expert insights on how it could reshape the market for both landlords and tenants. From timelines to actionable advice, we discuss how to adapt to these changes and turn them into opportunities for growth. Bonus Alert: Stick around until the very end—our final story comes with a twist you won’t see coming. Trust us, it’s worth it!

As we approach 2025, thoughts of new year’s resolutions and goal setting are creeping in. So, in this week’s episode, we take a slightly different turn and dive into the art of manifestation with the incredible Zenara Henry-Darke! ✨ We explore the 7 steps of manifestation from Roxie Nafousi’s book Manifest and discuss how these principles can help us step into the best versions of ourselves in both our personal lives and professional careers. This episode is packed with motivation and strategies to help you align your mindset with your goals for the new year, as well as crazy stories, practical tips and life lessons!   

This week, we’re joined by someone very special to the Hub — our close friend and marketing guru, Molly Chesney! With 30 years of marketing experience and 8 years as a self-employed consultant, Molly is a true expert, especially in the property sector. Over the past year, she’s been an invaluable part of our in-house team, helping us deliver a range of exciting projects—including this very podcast! In this episode, Molly and Heidi dive into: What marketing tasks you should keep in-house vs. outsource Common mistakes (and Molly & Heidi's pet peeves!) How to build a winning marketing strategy Budgeting: how much you really need to spend on marketing With 2025 just around the corner, now’s the time to start planning your strategy and it all starts here. With Let's Talk Lets!