Ever wondered what it’s like to run a business that gives away free cars, experiments with AI, and still finds time to laugh about the chaos? In this episode of Let’s Laugh About It, Zoe chats with Sean from Ridge about making money, funny business moments, and how to stay creative through it all.
📲 Connect with Sean:
📲 Connect with Zoe:
✨ Some episodes make you laugh; others make you think. If this one did both, share it with a fellow CX pro who knows the best moments are never the smooth ones.
Zoe and Anne dive into the wild world of CX — where no two days are the same, the customers keep you guessing, and the best stories are usually the ones you can’t make up. From the wins to the weird moments, they talk about finding the humor (and humanity) in customer experience and why it’s never as straightforward as it seems.
📲 Connect with Anne:
📲 Connect with Zoe:
https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co
✨ If this episode made you laugh, think, or text your team’s group chat, share it with someone who knows CX is never boring — and that sometimes, the best customer stories come with a side of chaos.
Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)
📲 Connect with Ryan:
📲 Connect with Zoe:
https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co
✨ If this episode resonates, share it with someone who needs a reminder that their path doesn’t have to be perfect to be powerful.
Today we’re joined by Kris Moriarty, Senior Director of CX, Sales Enablement, and Special Projects at Epic Gardening and Botanical Interests — and author of The CX Blueprint. Kris has spent her career helping organizations unlock their teams’ potential, create supportive environments, and design customer journeys that fuel loyalty and growth. In this conversation, we’ll dive into how AI is transforming CX, what it means for ecommerce brands, and how leaders can prepare for the next big wave — just in time for Black Friday and Cyber Monday 2025.CX Blueprint and Companion Workbook for FREE here: https://cxblueprint.gumroad.com/l/qvawgFind Kristina:LinkedIn: https://www.linkedin.com/in/kristina-moriarty-097b986/👉 Don’t forget to subscribe for more deep dives with leaders shaping the future of e-commerce.#Ecommerce #DTCPodcast #RetentionMarketing #CommunityBuilding #PortlandLeatherGoodsMy AMEX link: https://americanexpress.com/en-us/referral/platinum-card?ref=ZOEKlrFp&XL=MIANSShop my LTK: https://www.shopltk.com/explore/Zoe_Kahn?web_share_path=creator-shop-shareSign-Up for Zoe and the Inevitable Team's Newsletter here: https://zoes-inevitable-newsletter.beehiiv.com/Mentor Pass: https://www.mentorpass.co/me/zoekahnCX Discord: https://discord.gg/68gbj2Gt7sExplore Inevitable Agency & get a free CX Audit Pre-Screening with Inevitable Agency: https://www.inevitableagency.co/servicesSign-up for LLAI's Patreon: https://patreon.com/user?u=106466601&utm_medium=clipboard_copy&utm_source=copyLink&utm_campaign=creatorshare_creator&utm_content=join_linkHave a business (or work for a business) and want to up your Customer Experience with a smarter and easier way to communicate with your customers? Try Gorgias for free: https://partner.gorgias.com/13120wrvaaxyNeed some snacks you can trust? Try Chomps for 15% off with the code Zoe15 at checkout: https://chomps.sjv.io/c/3587960/1426086/14662All things Zoe:Twitter: https://twitter.com/_zoekahn_Instagram: https://www.instagram.com/_zoekahn_/Newsletter: https://zoes-inevitable-newsletter.beehiiv.com/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/All things LLAI:Twitter: https://twitter.com/LLAIPodcastInstagram: https://www.instagram.com/llaipodcast/LinkedIn: https://www.linkedin.com/showcase/let-s-laugh-about-it-podcast/about/?viewAsMember=trueTwitch: https://www.twitch.tv/agavezoeMain TikTok: https://www.tiktok.com/@letslaughaboutitpod?_t=8haIrFoMLGc&_r=1Extra TikTok: https://www.tiktok.com/@llaipodcast?_t=8haIn4th6gI&_r=1
Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)
📲 Connect with Rachel:
📲 Connect with Zoe:
https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co
✨ If this episode resonates, share it with someone who needs a reminder that their path doesn’t have to be perfect to be powerful.
Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)
📲 Connect with Alice:
📲 Connect with Zoe:
https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co
✨ If this episode resonates, share it with someone who needs a reminder that their path doesn’t have to be perfect to be powerful.
Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)
📲 Connect with MacCoy:
https://www.linkedin.com/in/maccoy-merkley-95146815b/
https://x.com/maccoymerkley?s=11
📲 Connect with Zoe:
https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co
✨ If this episode resonates, share it with someone who needs a reminder that their path doesn’t have to be perfect to be powerful.
Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)
📲 Connect with Zoe:Instagram: https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co
✨ If this episode resonates, share it with someone who needs a reminder that their path doesn’t have to be perfect to be powerful.
Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)
📲 Connect with Zoe:Instagram: https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co
✨ If this episode resonates, share it with someone who needs a reminder that their path doesn’t have to be perfect to be powerful.
Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)
📲 Connect with Zoe:Instagram: https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co
✨ If this episode resonates, share it with someone who needs a reminder that their path doesn’t have to be perfect to be powerful.
Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)📲 Connect with Zoe:Instagram: https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co✨ If this episode resonates, share it with someone who needs a reminder that their path doesn’t have to be perfect to be powerful.
Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)📲 Connect with Zoe:Instagram: https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co✨ If this episode resonates, share it with someone who needs a reminder that their path doesn’t have to be perfect to be powerful.
Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this podcast, you get it)
Join Zoe and Victoria as they dive into career pivots, swap hilarious customer service stories, and cover so much more in this can't-miss episode. Whether you're thinking of switching paths or just need a good laugh, this one’s for you!
Use code at LLAI20 for 20% off G FUEL for yourself!!
Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this podcast, you get it)
From strategy to community-building, Zoe and Katelyn unpack the real work behind social media, the power of CX insights, and have fun with a quiz on customer reactions.
Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this podcast, you get it)
In this special Chew On This x Let's Laugh About It episode, Zoe and Ron share funny stories, CX insights, and how Zoe’s consulting agency first began.
Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this podcast, you get it)
Zoe Kahn and Jack Appleby from Future Social dive into the early days of social media, viral strategies, top SM manager tips, and stories from working with major brands.
Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this podcast, you get it)
Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this podcast, you get it)
Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this podcast, you get it)
Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this podcast, you get it)