Legal Leaders Exchange

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Legal Leaders Exchange

Wolters Kluwer's ELM Solutions

32 episodes

3 weeks ago

“Legal Leaders Exchange,” a new podcast from Wolters Kluwer’s ELM Solutions.

This podcast series was created to deliver insights on optimizing legal operations for corporate legal and insurance claims professionals. We have created this podcast as a way to connect with you about some of the most valuable and beneficial developments in the world of legal operations. We will bring you insights from our leaders and experts to help you optimize how your corporate legal or insurance claims department works and keep you updated on the latest trends and updates from the industry.

Subscribe to the podcast and join us for upcoming episodes that will focus on the data, processes, and technology that can enable your legal ops staff to operate more efficiently and meet your company’s business and legal goals. We look forward to bringing you the latest industry insights, expert perspectives, and best practices.

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All content for Legal Leaders Exchange is the property of Wolters Kluwer's ELM Solutions and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

“Legal Leaders Exchange,” a new podcast from Wolters Kluwer’s ELM Solutions.

This podcast series was created to deliver insights on optimizing legal operations for corporate legal and insurance claims professionals. We have created this podcast as a way to connect with you about some of the most valuable and beneficial developments in the world of legal operations. We will bring you insights from our leaders and experts to help you optimize how your corporate legal or insurance claims department works and keep you updated on the latest trends and updates from the industry.

Subscribe to the podcast and join us for upcoming episodes that will focus on the data, processes, and technology that can enable your legal ops staff to operate more efficiently and meet your company’s business and legal goals. We look forward to bringing you the latest industry insights, expert perspectives, and best practices.

Show more...

Episodes (20/32)

Legal Leaders Exchange

Episode 31: Small Teams, Big Impact: Strategic Legal Ops with DHL & Organon

In this episode of Legal Leaders Exchange, host Jennifer McIver is joined by Catrine Chevalier, Legal Operations specialist at DHL, and Stacy Lettie, Chief of Staff at Organon.

This candid conversation explores how lean legal ops teams can deliver outsized impact, even without big budgets or expansive headcount. From auditing invoices with precision to transforming repetitive tasks into opportunities for innovation, Stacy and Catrine share how focus, curiosity, and a strategic mindset can drive real results.

Whether you're supporting multiple global business units or juggling competing priorities with limited resources, this episode offers practical insights, relatable stories, and a fresh perspective on what it means to lead legal ops with intention.

4 weeks ago

33 minutes

Legal Leaders Exchange

Episode 30 - From Bananas to Breakthroughs: Empowering Legal Ops with Agentic AI

What happens when legal operations meet agentic AI? In this engaging episode, our Jen McIver and Vince Venturella dive into the fast-moving world of agentic AI, autonomous digital agents that can research, act, and collaborate with humans.

From negotiating rates and reviewing invoices to pondering the big question - whether AI will replace our jobs - they delve into how legal operations teams can embrace this technology to do more with less.

Expect a few laughs (yes, there’s a bit about bananas), some wild dreams, and a lot of practical insight into how legal teams can start embracing AI today. Whether you're excited, skeptical, or somewhere in between, this conversation offers a candid, insightful look at how legal ops teams can embrace agentic AI to unlock new possibilities.

1 month ago

32 minutes

Legal Leaders Exchange

Episode 29: Legal Leadership in the Age of AI: Lessons from DHL

Join us on Legal Leaders Exchange as we dive into the transformative journey of DHL’s legal team from the viewpoints of Mark Smolik and Elaine Darr.

Discover how they’ve redefined legal operations, embraced AI, and built a culture of innovation that’s shaping the future of the legal industry. Whether you’re a legal professional, a tech enthusiast, or a leadership aficionado, this episode is packed with insights and inspiration.

Listen and learn how to think big, start small, and build momentum in your own legal operations journey.

2 months ago

38 minutes

Legal Leaders Exchange

Episode 28: Regulating Intelligence: Navigating AI Governance with Wolters Kluwer

As AI becomes more embedded in the daily lives of legal departments, the call for robust
regulatory frameworks is louder than ever. In the 28th episode of Legal Leaders Exchange, we
sit down with experts Ken Crutchfield and Jennifer McIver to explore the evolving landscape
of AI regulations—from the EU AI Act to global compliance trends. We unpack what these
changes mean for legal professionals, compliance officers, and tech leaders, and how
organizations can proactively prepare for the future of AI governance.

5 months ago

31 minutes

Legal Leaders Exchange

Episode 27: Trust, Tech, and Teamwork: The Story Behind LegalVIEW® BillAnalyzer

In the 27th episode of “Legal Leaders Exchange” join Jennifer McIver as she sits down with
Katie Larson and Lindsay Berman to share the story behind LegalVIEW BillAnalyzer. This
conversation explores how the solution was shaped by years of working closely with in-
house legal teams and their law firms. With a foundation in both AI and human insight,
LegalVIEW BillAnalyzer has grown into a tool that supports evolving legal department
needs—fostering transparency, collaboration, and stronger relationships along the way.

5 months ago

32 minutes

Legal Leaders Exchange

Episode 26: The Journey To LegalVIEW® DynamicInsights

In this episode of Legal Leaders Exchange, join Jen McIver, Rich Stoll and Brian
Jorgenson as they explore the journey of transforming the industry’s leading source of hourly
rate trends and benchmarks into Wolters Kluwer’s ELM Solutions' latest legal data platform,
LegalVIEW DynamicInsights. This discussion covers the importance of data transparency and
the benefits of a data-driven approach in the legal industry. Whether you are a member of a
legal operations, law firm pricing or corporate finance team, stronger relationships are built
through the use of data. LegalVIEW DynamicInsights will enable you to analyze,
benchmark, and explore key insights across the most relevant dimensions to drive strategic
negotiations, improve cost control, and foster stronger, more transparent law firm-client
relationships.

7 months ago

29 minutes

Legal Leaders Exchange

Episode 25: How Attorneys are Embracing Generative AI Ahead of a Pivotal Year of Transformation

In this insightful episode of the Legal Leaders Exchange podcast, host Jennifer McIver
engages in a thought-provoking discussion with Ken Crutchfield about the transformative
impact of generative AI on the legal industry. The conversation centers around the findings of
the 2024 Future Ready Lawyer survey by Wolters Kluwer, which marks its sixth iteration and a
significant five-year milestone.

Looking ahead to 2025, the conversation anticipates a pivotal year for generative AI adoption,
focusing on practical, value-driven use cases and enhanced attorney engagement. With the
legal industry poised for significant change, this episode offers a compelling glimpse into the
future of legal practice in the era of generative AI.

11 months ago

31 minutes

Legal Leaders Exchange

Episode 24: From Cost Center to Profit Center: Innovative Legal Strategies

On this episode, Jennifer McIver, Associate Director of Legal Operations & Industry Insights, is joined by Jim Michalowicz, Sr. Manager of Legal Operations Business Performance at TE
Connectivity.

This episode offers valuable insights into the intersection of law and business, providing how the practical application of business principles can shift the value proposition of the legal department to become the protector of assets.

Both participants discussed the importance of enhancing productivity and driving growth in legal departments by transforming them from cost centers to profit centers. They highlighted the crucial role of leadership support in fostering innovation and shared strategies to market the legal department through use of productivity-based KPIs, as well as leveraging data to create productivity-based legal fee arrangements.

12 months ago

33 minutes

Legal Leaders Exchange

Episode 23: LegalCollaborator: The Importance of Early Law Firm Engagement and Competitive Bidding.

On this episode, Wolters Kluwer’s ELM Solutions experts Jennifer McIver, Associate Director of
Legal Operations & Industry Insights, Vince Venturella, Associate Director of Technology
Product Management, and Lisa Garcia, Associate Director of Customer Experience and User
Experience, discussed the origins, the purpose, and functionalities of LegalCollaborator, a
game-changer for corporate legal departments. LegalCollaborator offers features that streamline law firm engagement and competitive bidding processes, enhancing productivity, reducing costs, and
helping legal teams reach their business goals.

1 year ago

36 minutes

Legal Leaders Exchange

Episode 22: Bringing Efficiencies to Outside Counsel Collaboration and the Adoption of AFAs

On this episode, Jennifer McIver, Director of Legal Operations & Industry
Insights at Wolters Kluwer ELM Solutions, Joy Thorpe, Director of Legal Operations at Altria,
and Jorge Arevalo, Director of Strategic Pricing at Faegre Drinker, discussed the importance of
managing efficient outside-counsel relationships, stressing the relevancy of communication,
trust, and relationships between both parties, along with the challenges and opportunities of
adopting AFAs (Alternative Fee Arrangements).

1 year ago

35 minutes

Legal Leaders Exchange

Episode 21: How DHL is Using Data, Annual Reviews, and Billing Guidelines to Tackle Rate Negotiations

On this episode recorded at the CLOC Talk Studio at CLOC Global Institute 2024, Jen McIver, Director of Legal Operations & Industry Insights at Wolters Kluwer ELM Solutions, and DHL’s Tiffani Hamilton-Huynh, Director of Legal Innovation, Analytics & Technology, and Catrine Frazier, Legal Operations Specialist, discussed how DHL is negotiating rates with their law firms, performing annual law firm reviews, and implementing billing guidelines across the board to drive better law firm relationships and legal spend efficiencies.

1 year ago

26 minutes

Legal Leaders Exchange

Episode 20: Demystifying ChatGPT: The Wolters Kluwer Approach to Generative AI

On this episode, renowned thought leader Ken Crutchfield, Vice President and General Manager of Legal Markets for Wolters Kluwer Legal and Regulatory, and Jennifer McIver, Associate Director of Legal Operations and Industry Insights for Wolters Kluwer ELM Solutions, discuss how GenAI in general, and ChatGPT in particular, are radically transforming the way corporate legal departments and law firms deliver their work - now more efficiently than ever.

1 year ago

25 minutes

Legal Leaders Exchange

SPECIAL EDITION: The Power of Data Analytics and Monetization: Driving Growth and Innovation

In a recent podcast from Wolters Kluwer, Nancy McKinstry, Wolters Kluwer CEO and Chair of the Executive Board, and Barbara Wixom, Principal Research Scientist at the MIT Center for Information System Research, delve into the transformative potential of data analytics and monetization.

1 year ago

22 minutes

Legal Leaders Exchange

Episode 18: Adventures and Misadventures of Managing Budgeting and Legal Spend

On this episode, our Nathan Cemenska, Director of Legal Operations and Industry Insights at Wolters Kluwer’s ELM Solutions and procurement expert Andie Lam, Director of Global Category Manager at Novartis, discuss the intricacies and challenges of managing outside counsel guidelines, managing legal spend and budgeting and the role of procurement in assisting in-house counsel teams to drive maximum efficiencies in their outside-counsel management.

2 years ago

20 minutes

Legal Leaders Exchange

Episode 17: The Future-Ready Lawyer: How Legal Departments Can Get Ready for What’s Next

In this episode, our Barry Ader and Nathan Cemenska discuss what it means for corporate legal departments to be future ready, and how corporations can successfully build comprehensive strategies to leverage new technologies and data-driven metrics to drive maximum efficiencies in their legal spend and outside-counsel management.

2 years ago

27 minutes

Legal Leaders Exchange

Episode 16: Change Management is Hard, but Even Harder with AI

On this episode, Wolters Kluwer’s ELM Solutions experts Abhishek Mittal and Jeffrey Solomon take on a well-known insight: Change management is already hard, but coupled with the rising AI technology, it’s becoming even harder. Listen to Abhishek’s and Jeff’s recommendations on how to create awareness with hands-on experience around artificial intelligence, learn from early adopters and peers who have know-how on the matter, and encourage transparency around AI.

2 years ago

20 minutes

Legal Leaders Exchange

Episode 15: Understanding Legal Intake and Triage

On this episode, Nathan Cemenska of Wolters Kluwer's ELM Solutions discusses the fundamentals of legal intake and triage, two legal processes that can bring efficiency and visibility to legal matter workflows inside legal departments. He is joined by Tiffani Hamilton-Huynh, Legal Operations Manager at DHL Supply Chain, and Stacy Lettie, Director of Legal Operations at Adtalem Global Education.

2 years ago

22 minutes

Legal Leaders Exchange

Episode 14: Worst Practices and Challenges of Change Management in Legal Ops

In this occasion, Nathan Cemenska, Director of Legal Operations and Industry Insights at Wolters Kluwer’s ELM Solutions, and Cheryl Cowley, Vice President & Director of Legal Administration at Santander, discuss the nuts and bolts of change management in corporate legal departments, why it’s so hard and why it’s so important to do it properly.

2 years ago

26 minutes

Legal Leaders Exchange

Episode 13: Trends in Vendor Mix and Total Outside Spend

In this edition, Nathan Cemenska, Director of Legal Operations and Industry Insights and Jeff Solomon, Senior Director of Product Management for Wolters Kluwer’s ELM Solutions, discuss key insights pulled from the LegalVIEW® Data Warehouse around 2021 trends in vendor mix and total outside spend, which have seen a big impact across the entire legal operations industry.

To read the latest edition of LegalVIEW Insights, please visit: https://www.wolterskluwer.com/en/expert-insights/report-legalview-insights-volume-5-trends-in-vendor-mix-and-total-outside-spend

3 years ago

36 minutes

Legal Leaders Exchange

Episode 12: Understanding Legal Billing Guidelines

On this occasion, Jeff Solomon, Senior Director Product Management, Sharon Horozaniecki, Director of Operations for LegalVIEW BillAnalyzer and Michele Pratt, Associate Director for LegalVIEW BillAnalyzer, walk listeners through the basic and most important aspects of legal billing guidelines —and how defining and enforcing those guidelines can help organizations save millions of dollars, while helping them gain better value from their law firms.

3 years ago

37 minutes