It’s common for HR professionals to become siloed in a business. But if they don’t understand the company and, by extension, the kind of employee experience to cultivate, it can hold a business’s momentum back. “HR is a discipline that has become quite specialist and the specialization is fantastic. But if it's not strung together with the employee experience in the middle of it, it leads to behavior that may fit the immediate task at hand, but may miss the bigger picture,” says Darcy Mackay, SVP of HR and Client Services at Rippling. In this episode, Darcy Mackay shares what she learned from her experience as a CPO for a Fortune 120 company and overseeing roughly 9,000 people globally to recruit and retain the best of the best in her industry. They also talk about the meaning of customer experience and how technology can empower the HR role. Key takeaways: - Understanding the business is crucial for HR professionals to be able to find and hire the right kind of talent - Cultivating a strong employee experience can become a powerful competitive advantage - Learning more about the HR role can enhance your skills, even if you’re overseeing people in an entirely different department Check this episode out on your go-to podcast app to discover how you can elevate your employee experience.