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Leapfrog CX Strategies
Dave Michels
117 episodes
3 weeks ago
The Daves discuss the state of the headset world. Lots of types and considerations. Things you should know - from bluetooth to dect to over-the-ear to earbuds.
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The Daves discuss the state of the headset world. Lots of types and considerations. Things you should know - from bluetooth to dect to over-the-ear to earbuds.
Show more...
Arts
Technology,
Business
Episodes (20/117)
Leapfrog CX Strategies
Dave and David on Headsets
The Daves discuss the state of the headset world. Lots of types and considerations. Things you should know - from bluetooth to dect to over-the-ear to earbuds.
Show more...
2 months ago
45 minutes

Leapfrog CX Strategies
Chatz: June 2025 Infocomm and Seachange
In this episode of TalkingPointz Chatz, Dave Michels and David Danto unpack a series of “sea changes” sweeping across tech and communications. They start by examining how AI engines are replacing traditional search tools, reshaping how users find information. The conversation shifts to LinkedIn’s emergence as the dominant professional social platform in the wake of Twitter’s decline. Most notably, they dive into the evolution of meeting room technology – from proprietary video appliances to s...
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5 months ago
15 minutes

Leapfrog CX Strategies
TalkingPointz Channel Insightz #2
In this episode, we talk about the AV channel and upcoming ISE conference. Featuring Dave Berlin, President & CEO at Visual Image Display; Eric Snider, Chief Technology Officer at CTI; and Danny Rogers, Vice President Global Accounts at AVI-SPL.
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9 months ago
56 minutes

Leapfrog CX Strategies
Channel Insightz Jan2025
Dave and David chat about the channel with John Cognata of SoftTel amd William Rubio of Calltower.
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9 months ago
37 minutes

Leapfrog CX Strategies
2024 Review
Dave and David discuss and reflect on 2024.
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10 months ago
27 minutes

Leapfrog CX Strategies
Insider Report September 2024
Ever wonder what's in a monthly Insider report? The September 2024 report included this: Hey Google, Tell Me About It: Google’s NotebookLM uses LLMs to convert lengthy text from articles, research papers, and other documents into knowledge. NotebookLM has a new trick that turns knowledge into an audible story: an AI-generated podcast that includes playful conversations between male and female ”hosts.” It’s a new summarization trick, this time with voices. Making generative AI trustworthy is ...
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1 year ago
9 minutes

Leapfrog CX Strategies
Andy Says RTO Five Days a Week
In this episode of TalkingPointz Talking Headz, David Danto and Dave Michels, joined by Metrigy Research’s Irwin Lazar, dive into the hot topic of Amazon’s recent push to bring employees back to the office full-time. They unpack the real motivations behind the memo, revealing its connections to industry-wide layoffs and corporate real estate pressures and other explanations. This candid conversation offers a fresh perspective on what the return-to-office push from Amazon’s CEO is truly all ab...
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1 year ago
35 minutes

Leapfrog CX Strategies
TalkingHeadz with Scott Wharton
I was conflicted when Scott Wharton announced his plans to leave enterprise comms to save the world. I was elated the world would now be saved, but what a loss. It was like one of those be-careful-what-you-wish-for episodes of the Twilight Zone. - Dave Michels. Scott Wharton is a seasoned expert in enterprise comms and video, with a notable career spanning influential roles at Broadsoft, Vidtel (a company he founded and sold), and Logitech. His vision and leadership ...
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1 year ago
47 minutes

Leapfrog CX Strategies
Why is MDEP Taking So Long?
Microsoft’s ambitious plan to unify device ecosystems under one platform has hit several delays. Originally intended to create a unified version of Android for all Microsoft Teams Room (MTRoA) devices, the rollout has so far been non-existent. In this podcast, Dave and David discuss potential reasons why it's taking so long. Recorded August 2024.
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1 year ago
36 minutes

Leapfrog CX Strategies
TalkingHeadz Chatz with Ilya on MDEP.
Microsoft has a new operating system, it's based on open source Android, will appear first in Teams meeting rooms, and it's called MDEP. The latest TalkingHeadz podcast has Dave Michels and David Danto chatting with with Microsoft’s Ilya Bukshteyn exploring the Microsoft Device Ecosystem Platform (MDEP.) This will be a customized Android distribution aimed at enhancing device interoperability and security through centralized updates and rigorous standards. It addresses challenges like ...
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1 year ago
47 minutes

Leapfrog CX Strategies
TalkingHeadz with Kevin McMenamy, CTO of Neat
In this engaging episode of TalkingPointz - Talking Headz, hosts Dave Michels and David Danto chat with Kevin McMenamy, the CTO of Neat, to delve into his fascinating journey through the video conferencing industry. Kevin shares insights from his early days at Cisco, where he contributed to pioneering video technologies like IP telephony video and telepresence, to his current role at Neat, where cutting-edge video solutions are developed. The conversation covers the evolution of video ...
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1 year ago
43 minutes

Leapfrog CX Strategies
MTR Ecosystem Shakeout?
Dave Michels and David Danto dive into the Microsoft Teams Rooms (MTR) ecosystem, examining its evolution, current dynamics, and future implications. They highlighted Microsoft's milestone of surpassing 1 million MTR installations and discussed the market impact of Cisco joining the ecosystem, potentially disrupting vendor success and market strategies. It's an impressive ecosystem of vendors that has expanded over the years to meet the growing needs of the Teams community. However, on...
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1 year ago
33 minutes

Leapfrog CX Strategies
Why Are So Many Comms Execs Quitting?
In this episode of Talking Points Chatz, Dave Michels and Dave Danto discuss the high turnover rates among C-suite executives in various industries, particularly in the tech sector. They note that numerous high-profile leaders, including the CEOs of Nice, AWS, Twilio, and Bandwidth.com, have announced their departures recently. Danto highlights that a record number of CEO changes have occurred in the US, attributing it to factors such as the stress of navigating companies thro...
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1 year ago
15 minutes

Leapfrog CX Strategies
ONE MILLION Meetring Rooms (#MicrosoftTeams)
Microsoft announced it was what we beleive to be the first Meetings provider to reach one million connected meeting rooms. Just for fun, it also dropped that it has 20 million PSTN users! HUGE. The two Daves discuss the accomplishment, what it tells us, and what it doesn't reveal. Episode adapted from this video discussion: https://www.youtube.com/live/MhW_ETMfF8c?si=88DOkXsa0jrLV4ak
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1 year ago
14 minutes

Leapfrog CX Strategies
Five Video Cameras Walked into a Bar...
TalkingHeadz is a series of interviews with the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with Brad Hintze, EVP Marketing at Crestron. Brad beleives that the foundation for marketing success is contingent on the combined strength of one's ability to: a) build (and ship) fantastic products, b) clearly communicate why one's product is excellent, and c) create the right tools to win more customers. While that may...
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2 years ago
30 minutes

Leapfrog CX Strategies
David Petts On Mitel, ShoreTel, and Unify
TalkingHeadz is an interview format series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with David Petts, SVP Cloud to Cloud Business Group at Mitel. Our podcast was recorded just a few days after Mitel announced its acquisition of Atos Unify. We do discuss it, but there's more unknowns than knowns. David Petts is a seasoned sales and customer success executive with a proven track record of driving ...
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2 years ago
30 minutes

Leapfrog CX Strategies
Low Code Conversation with Michael Beckley of Appian
TalkingHeadz is an interview format series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with Michael Beckley, Founder and CTO of Appian. Appian is the unified platform for change. It promises to accelerate businesses by discovering, designing, and automating important processes. The Appian Low-Code Automation Platform unifies key capabilities needed to accelerate workflow. As CTO, Michael drives the...
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2 years ago
36 minutes

Leapfrog CX Strategies
How to Use Chrome to Give Contact Centers a Shine
TalkingHeadz is an interview format series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with Raluca Monet of Google's Chrome Enterprise Recommended (CER) Team. Chrome is a very popular internet browser, but there's more to than many realize. Chrome Enterprise offers organizations a number of advanced features. Chrome Enterprise Recommended recognizes solutions that leverage Chromebooks, Chrome Desks, ...
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2 years ago
44 minutes

Leapfrog CX Strategies
CPaaS Alone Doesn't Organize Customer Data with Jeff Lawson
The 2022 Season Finale of TalkingHeadz features Jeff Lawson, CEO and co-Founder of Twilio. Jeff is always clear, articulate, and friendly. I'm proud to say Twilio was born during my shift as a telecom analyst, and it's been exciting to watch it grow and transform. Jeff presented to analysts before the recent Twilio Signal Conference. He claimed that Twilio is always ahead of the industry. That's a bold (fighting words) statement, but he backed it up with a common sense observat...
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2 years ago
47 minutes

Leapfrog CX Strategies
Amazon's CPaaS: Sid Rao talks about the Chime SDK
TalkingHeadz is an interview format series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with Sid Rao, the GM of Amazon Chime SDK. I fondly remember Biba, a WebRTC video/messaging startup . There was a lot of excitement over WebRTC about ten years ago. Biba was acquired by Amazon and relaunched as the Amazon Chime app in 2017. Chime was a lot like Webex and Zoom, but worked entirely in a browse...
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2 years ago
52 minutes

Leapfrog CX Strategies
The Daves discuss the state of the headset world. Lots of types and considerations. Things you should know - from bluetooth to dect to over-the-ear to earbuds.