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Hosts Matthew Taylor and Penny Pereira explore how improvement practices can help with neighbourhood-level working. Hospital to community is a key part of the governments 10-Year-Plan, and this episodes reveal insights into how Improvement approaches have been used to usher in more integrated, community-focused care.
Q’s System-wide Change Lead Jen Morgan talks to Heather white (South Hamilton & Ryder LPCN) and Dr. Catherine Heffernan (South West London ICB) about practical examples of neighbourhood health in action — from multidisciplinary teams and local diagnostic hubs to community pharmacy-led wellbeing initiatives.
Q’s new home at the NHS Confederation | NHS Confederation
https://www.linkedin.com/in/catherine-heffernan-42ba0a106/
https://www.linkedin.com/in/heather-white-64b5b882/
Our Team - South Hambleton and Ryedale PCN
10 Year Health Plan for England: fit for the future - GOV.UK
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In this episode we explore how improvement methodologies can enable NHS leaders to implement digital transformation successfully. Hear practical examples of how to better engage staff and communities, really understand problems systemically and target resources effectively, and implement technology in a way that releases time to care.
Hosted by Penny Pereira, Managing Director of Q, and Matthew Taylor, CEO NHS Confederation, our guests for this episode are Sadia Khan, clinical lead for innovation at West Middlesex University Hospital, and Abigail Harrison, executive director for digital estates and improvement at Lancashire and South Cumbria NHS Foundation Trust.
Useful links:
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In this episode recorded live at Confed Expo 2025 we are joined by Professor Paul Corrigan CBE and Dr Amar Shar, exploring how to resource improvement and transformation in the NHS.
We explore how the NHS of tomorrow can come to the aid of the NHS today. And how the finances and resources available over the next decade can best be used to deliver on the ten-year health plan.What's the role of the improvement movement in supporting this NHS transformation?
We also explore how East London FT NHS Trust has successfully embedded and resourced an improvement approach across the organisation.
Hosted by Penny Pereira, Managing Director of Q at the Health Foundation, and Matthew Taylor, our CEO, each episode aims to spotlight where improvement is working well, as well as the challenges it faces.
This podcast is part of Learning and Improving Across Systems, a partnership between the Health Foundation, NHS Confederation and the Q community to support health and care systems to learn and improve.
Professor Paul Corrigan CBE is Special Adviser to the Department for Health and Social Security: https://www.gov.uk/government/news/paul-corrigan-appointed-by-the-government-to-help-shape-health-plans
Dr. Amar Shah is National Clinical Director for Improvement at NHS England: https://www.england.nhs.uk/author/dr-amar-shah/
The Health Foundation - A guide to making the case for improvement: https://www.health.org.uk/resources-and-toolkits/quick-guides/a-guide-to-making-the-case-for-improvement
Q Community - Developing system-wide improvement approaches: https://q.health.org.uk/resources/developing-system-wide-improvement-approaches
East London NHS Foundation Trust - Building the business case for quality improvement: https://qi.elft.nhs.uk/resource/building-the-business-case-for-quality-improvement-a-framework-for-evaluating-return-on-investment
Macmillan - Social investment in end of life care: https://www.macmillan.org.uk/healthcare-professionals/news-and-resources/blogs/social-investment-in-end-of-life-care
This podcast was produced by HealthCommsPlus.
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Welcome back to the second series of Leading Improvement in Health and Care, brought to you by the NHS Confederation, The Q community and The Health Foundation.
In this episode we’re exploring how to mobilise change effectively within and between organisations, particularly in relation to the government’s forthcoming Ten Year Plan for the NHS.
With unique insights into how effective change has been implemented, core principles to apply and how to approach these in relation to the Ten Year Plan, we’re joined by Dr. Gary Howsam, Chief Clinical Improvement Officer NHS Cambridgeshire and Peterborough ICB and Annie Williamson, research fellow in health and care at the IPPR.
Leading Improvement in Health and Care is presented by Matthew Taylor, Chief Executive of NHS Confederation and Penny Pereira, Managing Director of Q at the Health Foundation.
For more information on out Learning and Improving Across Systems Peer Learning Programme, please visit: https://www.nhsconfed.org/learning-improving-systems/peer-learning
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In Episode 6 we explore different system approaches to improving productivity, with two leaders who have been creative and collaborative in working to successfully reduce waiting times. Our guests are:
Peter talks about taking inspiration from the work of Nobel prize winner Elinor Ostrom to improve care pathways across Mid and South Essex, creating improved resource sharing and crucial reductions in waiting lists.
Ruth shares her story of how her trust released 900 hours of domiciliary care, reducing waiting times significantly. They achieved this through workshops and conversations with stakeholders, staff and patients, that led to the creation of a visual system eco-map, identifying improvement areas for their domiciliary care service.
You can find the show notes and references from this episode on our website: https://www.nhsconfed.org/podcast/productivity
For more information on out Learning and Improving Across Systems Peer Learning Programme, please visit: https://www.nhsconfed.org/learning-improving-systems/peer-learning
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In this episode, we talk to two East London leaders who have been at the forefront of efforts to improve population health, with equity front and centre.
Guddi shares her work as a consultant paediatrician in Newham, East London, where she realised there was a big connection between improving services in the most deprived borough of London* and increasing levels of joy and commitment among the staff working there. She found the best way to engage people in quality improvement, was to start by asking
what they care about most.
Marie explores the importance of learning from patients’ lived experiences to improve services and tackle the structural racism that is embedded within those services. She talks about placing resident participation at the heart of the leadership team, engaging with and listening to local people about priorities for change.
You can find the show notes and references from this episode on our website: https://www.nhsconfed.org/podcast/equity
For more information on out Learning and Improving Across Systems Peer Learning Programme, please visit: https://www.nhsconfed.org/learning-improving-systems/peer-learning
*According to the Index of Multiple Deprivation.
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Black Maternity Matters is a ground-breaking collaboration tackling the inequitable maternity outcomes faced by Black mothers and their babies. They’re working to support maternity systems to offer safer, equitable care for all.
In the UK, Black mothers are up to four times more likely to die during pregnancy or in the postnatal period (six weeks after childbirth) than white women. The systemic biases and structural racism behind the figures is an area where improvement has the potential to make real impact.
We talk to three of their improvement leaders:
During this episode guests and hosts use the term ‘racialised as Black’, alongside talking about the experience of Black mothers, parents, and Black children. The use of ‘racialised’ acknowledges that white-centric societies have systemically categorised people according to the colour of their skin, or their culture.
This act of racialising people with healthcare leads directly into these stark differences in experiences of care, treatment, and health. As Esmee Fairburn put it, “‘racialised’ doesn’t define people’s community or identity, but the phenomenon that is happening to them”.
You can find the show notes and references from this episode on our website: https://www.nhsconfed.org/podcast/maternity
For more information on out Learning and Improving Across Systems Peer Learning Programme, please visit: https://www.nhsconfed.org/learning-improving-systems/peer-learning
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Flow – the way a patient or a service user moves through different stages in the health care system – is vital for good patient care. In this episode we explore how applying the values and methods that are essential to improving flow, can have a powerful impact on how health and care services can work better for both patients and staff.
We hear from three great speakers:
You can find the show notes and references from this episode on our website: https://www.nhsconfed.org/podcast/flow
For more information on out Learning and Improving Across Systems Peer Learning Programme, please visit: https://www.nhsconfed.org/learning-improving-systems/peer-learning
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In this special episode, recorded live at ConfedExpo in June, hosts Penny Pereira (Managing Director of Q at the Health Foundation) and Matthew Taylor (CEO of NHS Confederation) explore how improvement is both a mindset and a method. For it to work well, co-production and the space to reimagine how services work and are organised, are essential.
You’ll hear highlights and reflections from Penny and Matthew’s sessions and contributions from an array of guest speakers:
You can find the show notes and references from this episode on our website: https://www.nhsconfed.org/podcast/nhs-confedexpo-live
For more information on out Learning and Improving Across Systems Peer Learning Programme, please visit: https://www.nhsconfed.org/learning-improving-systems/peer-learning
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Due to election restrictions, we're taking a very short break - but we'll be back soon.
To find out more about our work around the 2024 General Election, head to our websites:
Q Community (www.q.health.org.uk)
The Health Foundation (www.health.org.uk)
NHS Confederation (www.nhsconfed.org)
For more information on out Learning and Improving Across Systems Peer Learning Programme, please visit: https://www.nhsconfed.org/learning-improving-systems/peer-learning
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People are at the heart of improvement. In our first episode, we explore how to improve staff engagement and morale. Director of Patient and Staff Experience at the Newcastle Upon Tyne Hospitals NHS Foundation Trust, Annie Laverty, talks about using data to understand what matters to staff and enhance engagement.
We also hear from John Drew, Director of Staff Engagement and Experience, NHS England who discusses using the NHS staff survey to steer improvement and how we might engage people better on productivity.
You can find the show notes and references from this episode on our website: https://www.nhsconfed.org/podcast/unlocking-improvement-through-better-staff-experience
For more information on out Learning and Improving Across Systems Peer Learning Programme, please visit: https://www.nhsconfed.org/learning-improving-systems/peer-learning
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