Zapier’s AI Transformation Playbook with Phil Lakin (Zapier)

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LaunchPod | Product Management Podcast

LogRocket

96 episodes

2 days ago

LaunchPod is a product management podcast hosted by LogRocket's CEO, Matt Arbesfeld, and VP of Marketing, Jeff Wharton, where they talk to product leaders about the issues they faced in their careers, how they found solutions to those issues, and how you can apply these solutions in your own day-to-day product role.

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Zapier’s AI Transformation Playbook with Phil Lakin (Zapier)

LaunchPod | Product Management Podcast

32 minutes 35 seconds

1 month ago

Zapier’s AI Transformation Playbook with Phil Lakin (Zapier)

Today, we’re joined by Phil Lakin, Head of Enterprise Innovation at Zapier.

In this episode, we discuss:

How Phil built No-Code Ops into a thriving community and SaaS product - and what led to its acquisition by Zapier
Why Phil ended up leading the initiative on Zapier’s first solution-based product, and the decision process behind making it Lead Router
How Zapier is driving AI transformation across both their org and others with hands-on bootcamps, agent workflows, and a 97% AI literacy rate among employees

Links

LinkedIn: https://www.linkedin.com/in/philip-lakin/
Zapier: https://zapier.com/
NoCodeOps: https://www.nocodeops.com/

Chapters

00:00: Intro
01:30: How Phil built the No-Code Ops community and why Zapier acquired it
05:45: Building Lead Router and how it shaped Zapier's roadmap
10:20: Building with Zapier Primitives
15:10: How Zapier achieved 97% AI literacy
20:25: AI agents and workflow automation
26:40: Tactics for bringing employees on board with new AI tools
32:55: What other companies can learn from Zapier’s AI transformation
39:15: Where Phil sees AI, no-code, and automation heading next.
44:00: Conclusion

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LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.

Special Guest: Phil Lakin.