In this episode, Sharon opens up about purchasing the Lloydminster location of It's Time Promotions in 2014 just before the oil crash), turning a dream business move into the hardest season of her career. She shares the painful realities of misreading financials, underestimating the gap between markup and margin, and stepping into a team that didn’t accept new leadership. These issues led to lost customers, frozen cash flow, maxed credit, and, of course, a ton of stress.
Sharon walks through the turning points, including getting brutally honest with the numbers, letting go to reset culture, and finding the right help. A mindset shift, a business coach, a financial dashboard, and a lot of resilience were the tools she used to turn things around, even when it seemed impossible. Out of the struggle came innovation, clarity, and, of course, business success.
This is a must-listen episode for any owner eyeing an acquisition or fighting through an industry or economic downturn.
Resources discussed in this episode:
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In this heartfelt episode, Sharon chats with Chantelle, owner of Provost Pets & Livestock Supply. Chantelle shares how her love for animals sparked her business idea and how motherhood changed the way she ran the business. We dig into startup realities, working through economic swings and life changes, and why community support (and a great mother-in-law!) can be the difference-maker for entrepreneurs.
Chantelle opens up about her own challenges over the years, including several months spent in the NICU after her first child was born and running a growing shop while parenting (and homeschooling) two busy kids—often right from the store’s playroom. While we talk about boundaries, trade-offs, and scheduling, it always comes back to what keeps her going through the challenges: helping people and their animals every single day.
About Chantelle
Chantelle is the owner of Provost Pets & Livestock Supply. A lifelong animal lover raised and living on a farm, she launched her store a decade ago to bring quality pet nutrition, livestock essentials, and practical expertise to the community of Provost. She’s also a mom of two, a homeschooler, and an active community member who believes business is built with the help of family, friends, and neighbours. For Chantelle, the best thing about entrepreneurship is that it’s equal parts challenging and rewarding.
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Contact Chantelle Moncrief | Provost Pets & Livestock Supply:
In this episode of It’s Time for Success: The Business Insights Podcast, Sharon sits down with Kyle Dillon, CEO of Onion Lake Cree Nation, to explore the unique challenges and opportunities of Indigenous entrepreneurship and leadership. Kyle shares how he helped restructure the Nation’s operations into a C-suite model, bringing stronger communication, oversight, and collaboration across governance, economic development, community services, and infrastructure.
Listeners will hear how Onion Lake is investing in self-sufficiency through Nation-owned companies, trade development, and entrepreneurial support. Kyle also talks about the importance of trust in long-term partnerships, the role of culture and Cree language revitalization, and the opportunities for entrepreneurs to step outside their comfort zones. From addressing systemic barriers under the Indian Act to fostering local trades and supporting the next generation, this conversation highlights the intersection of community, culture, and economic growth.
About Kyle Dillon
Kyle Dillon is the Chief Executive Officer of Onion Lake Cree Nation, a community of over 7,400 band members located on the Alberta-Saskatchewan border. Reporting directly to Chief and Council, Kyle leads a C-suite team overseeing governance, economic services, community services, and infrastructure. With a background in organizational leadership and a vision for sustainable growth, he has spearheaded initiatives to modernize infrastructure, expand Nation-owned businesses, and support Indigenous entrepreneurship through the Onion Lake Community Development Center.
A strong advocate for trust, collaboration, and cultural revitalization, Kyle emphasizes balancing modern governance with traditional values. His work focuses on building a self-sufficient Nation, fostering trades and business ownership within the community, and ensuring that future generations are equipped with both entrepreneurial opportunities and a strong cultural foundation.
Resources discussed in this episode:
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Contact Kyle Dillon | Onion Lake First Nation:
After losing his IT director role at a high-growth insurance company, Luke Williamson turned adversity into opportunity by founding Accurate Network Systems. Eighteen years later, the Edmonton- and Calgary-based firm has grown to 50+ team members, all powered by Luke’s people-first philosophy and a commitment to “radical collaboration.” In this conversation, Luke walks us through the leadership framework that guides his decisions: clarity of vision, certainty of intention (AKA discipline), and prioritizing according to your values and goals.
We dig into how to make tough calls in business, why leaders need to zoom out to serve the greater whole, and how to scale a business by bringing in the right people (at the right time). Luke opens up about a humbling season where he overbuilt a leadership team too soon, including what it cost, how he reset, and the lessons he still uses to build endurance and culture in the business.
Luke also shares some practical habits for staying grounded (starting with sleep!), advice for new founders moving from the “craftsperson” role to company builder, and how purpose is the ultimate goal of any business.
About Luke Williamson
Luke Williamson is the founder of Accurate Network Systems, an Alberta-based managed IT and cybersecurity provider recognized for people-centric leadership and community impact. His approach emphasizes authenticity, radical collaboration, and developing team members through meaningful opportunity.
A Leaders in Edmonton honouree and two-time Alberta Philanthropy Award recipient, Luke is as passionate about endurance sports as he is about entrepreneurship and channels that passion into a unique charitable initiative called Climbing for Change.
Resources discussed in this episode:
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Contact Luke Williamson | Accurate Network Systems:
In this episode of It’s Time for Success, Sharon sits down with Gary Kulak, a banking leader who has spent 30 years with ATB. Gary shares what drew him into the world of finance, how his career evolved from branch management to business banking, and why alignment between personal values and company culture has kept him loyal for three decades.
The conversation explores the difference between a job and a career, the importance of purpose and fulfillment, and how entrepreneurs can build environments that inspire loyalty from both employees and clients. Gary’s wisdom, summed up in his mantra to “water the grass on your side,” offers timeless lessons for leaders on cultivating trust, values, and genuine relationships.
Sharon and Gary also discuss adaptability in an age of rapid technological change, the importance of cybersecurity awareness, and how compassion and support during personal challenges strengthen workplace culture. Whether you’re leading a business, building a career, or seeking to retain top talent, this episode is filled with practical takeaways on leadership, trust, and long-term success.
About Gary Kulak
Gary Kulak has dedicated 30 years to building meaningful relationships in the banking industry with ATB. Starting his career shortly after completing his studies at NAIT, Gary rose through the ranks to become a branch manager by the age of 27, a milestone that helped him see banking as more than just a job, but a lifelong career.
Today, Gary works in business banking, where he helps entrepreneurs and organizations achieve their goals through trusted advice, financial insight, and genuine support. Known for his integrity, commitment, and people-first leadership style, Gary’s career reflects the power of aligning personal values with organizational purpose.
Resources discussed in this episode:
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Contact Gary Kulak | ATB Financial:
In this episode, Sharon shares why wearing the “busy badge” is unsustainable for entrepreneurs and how shifting focus from working in your business to working on it can lead to real growth, freedom, and balance. She offers practical strategies, mindset shifts, and personal stories to help you break free from busyness and build a business that works for you.
Sharon reveals why the “busy badge” is not the honor we think it is. She shares her own journey of proudly wearing busyness as proof of dedication, only to realize it was exhausting and actually holding her business back. Drawing from her experience and lessons from her business coach, Sharon explains the critical difference between working in your business and working on your business.
Listeners will learn how to identify and let go of low-value tasks, create dedicated time and space for strategic growth, and adopt habits that replace constant busyness with intentional action. Sharon offers actionable tips—like delegating minimum-wage tasks, building systems, tracking financials, networking, and protecting “on business” time from interruptions. Whether it’s carving out hours in a newly organized office or using a simple visual cue like a green hat, these tools can help entrepreneurs grow sustainable, profitable businesses without burning out.
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In this episode, host Sharon DeKoning chats with her personal lawyer and respected legal expert, A.J. Fox of Fox Wakefield, about navigating the legal landscape of entrepreneurship. With a reputation for cutting through legal jargon and offering clear, relatable advice, A.J. explains the foundational legal steps every entrepreneur should consider when launching a business. They explore the pros and cons of different business structures—sole proprietorships, partnerships, and corporations—and discuss when and why each may be the right fit. Liability protection, registering a GST number, and working with an accountant and banker are emphasized as early key decisions.
The conversation also dives into often-overlooked legal documents like unanimous shareholder agreements and minute books, and why these tools are essential for clarity and compliance. Whether you're planning a long-term succession plan or approaching the final chapter of your business journey, A.J. unpacks the legal considerations of exit strategies and the formal process of business dissolution. Sharon and A.J. highlight how proactive legal guidance can help avoid costly mistakes and give you peace of mind at every stage of your business.
About A.J. Fox
A.J. Fox is a partner at Fox Wakefield, where she serves clients across Alberta and Saskatchewan in estates, estate planning, corporate/commercial matters, and real estate. She has extensive mediation experience and has recently added arbitration to her practice, helping clients resolve complex disputes effectively. A.J. is known for her ability to explain legal topics in a way that’s relatable and easy to understand.
She was appointed King’s Counsel in Alberta in March 2024 and earned her Master of Laws in Alternative Dispute Resolution from Osgoode Hall in June 2024. A.J. will begin a second Master of Laws in Privacy and Cybersecurity Law at Osgoode Hall in January 2025. Her leadership extends beyond her practice—she has served on the Environmental Appeals Board and the Public Lands Appeal Board of Alberta and is currently the Law Society of Saskatchewan’s representative on the University of Saskatchewan Senate.
A.J. is a member of the Law Society of Alberta, the Law Society of Saskatchewan, and the ADR Institute of Canada.
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Contact A.J. Fox:
In this powerful episode of It’s Time for Success: The Business Insights Podcast, host Sharon sits down with Kevin Ramsay to explore what it truly means to shift from having a job to building a meaningful career. They begin by unpacking the mindset differences between simply earning a paycheck and intentionally growing in your profession. Kevin, who started as a farmhand in Saskatchewan and rose through the ranks in the auto industry before becoming a leader in water treatment sales, shares how aligning purpose with work can lead to lasting fulfillment. He emphasizes that when employees feel invested in and valued, their motivation and loyalty skyrocket—and employers benefit just as much.
Kevin recounts his journey from distrusting sales to redefining it through integrity and service. His success at Culligan stems from a culture of comprehensive training, strong mentorship, and authentic care—from both employer and employee. His story illustrates how loyalty and trust are cultivated through consistent investment in people—highlighting that great leaders don’t micromanage; they listen, support, and create environments where their teams can thrive.
The conversation wraps up with key takeaways for both employers and employees: career growth stems from mutual respect, shared purpose, and a belief in the greater good. Kevin’s advice to leaders is clear—invest in your people, be transparent, and help them align their personal goals with company goals. And for employees, he urges them to bring a mindset of ownership, service, and self-awareness. Whether you’re looking to build a lasting career or a sustainable team, this episode is packed with heartfelt wisdom, leadership insights, and inspiration to build workplaces where people truly want to stay.
About Kevin Ramsay
Kevin Ramsay is a dedicated sales leader whose career is rooted in hard work, community values, and a passion for helping others. Raised on a farm in Neilburg, Saskatchewan, Kevin’s early experiences shaped his strong work ethic and people-first approach. After working in the auto industry for over 20 years—holding roles from mechanic to top-performing sales consultant—he realized that true fulfillment came not just from what he did, but from how he did it: with purpose, honesty, and heart.
Kevin has thrived at Culligan, where he now serves as Sales Manager across multiple locations. He’s played a key role in growing the business by focusing on client relationships, ethical service, and team development. Kevin leads with empathy and integrity, believing that the only sustainable advantage a company has is its people. His commitment to mentoring, continuous learning, and treating every customer like family has helped build a culture of trust and excellence—turning everyday jobs into lasting careers.
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Contact Kevin Ramsay | Culligan Water:
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Transcript
Sharon 00:16
Welcome to It's Time for Success: The Business Insights podcast. Today's episode is from job to career and why it matters. So today's episode is what I think every business owner and every employee needs to hear. We're diving into a powerful conversation about the difference between having a job and building a career, and there's a big difference. A job is something you do, a career is something you grow into.
As business owners, we know how much time, money and energy it takes to find the right people, then train them, mentor them and help them succeed. But culture doesn't build itself. Vision doesn't carry itself forward. It takes people who are brought in, who see your business as a place they can grow with, not just clock in and out, and as employees, especially those starting out, it's easy to see work as just a paycheck, but when you shift your mindset from job to career, everything changes. You take more pride, you gain more purpose, and you start carving out a future that fits who you want to become.
Today's guest, Kevin Ramsay shares his honest journey from picking rocks on a prairie farm to building deep, lasting relationships in the auto industry. His perspective on work, loyalty and purpose is something we can all learn from, no matter where you are in your journey. If you're an employer trying to build a culture that lasts, or someone wondering what's next in your work life, this episode will inspire you to dig deeper and think bigger. Let's dive in here. Ready? Kevin?
Kevin grew up on a farm near Neilburg, Saskatchewan, where hard work, family values, and community shaped who he is today. He spent over two decades in the auto industry wearing many hats, from mechanic to media manager to top-performing sales consultant.
What stands out about Kevin isn't just his career path, it's his outlook on life, work and relationships. He's someone who leads with heart, stays grounded in his roots, and has built a reputation for integrity, connection and resilience. Whether you're in business or navigating career changes, or just trying to figure out your next move, there's a lot to learn from Kevin's story today. Kevin, you have a bit of a commitment to our listeners right off the get go here. Why do employees stay? How do they grow and how do they thrive in their new roles? So Kevin, why is this so valuable for both employers and employees?
Kevin 02:37
I always say the only sustainable competitive advantage that you have are your people.
Sharon 02:44
It is, it's so true. They represent everything you built, so thank you for that. Let's talk a little bit about how you got into sales and what kept you in the industry for 30-plus years. Kevin,
Kevin 02:55
Yeah, it was a very odd journey. So Ross Ulmer had become a mentor of mine at a young age when I started working for him at Ulmer Shev as the mechanic that you had mentioned. And I worked through that time in my life, got my journeyman left for college, and then after college, I got the opportunity for my quote, dream job, which took me to Edmonton, and I was there for about a year with the Advanced Research Park developing laser storage for computers. But I never, ever saw my family, and quickly realized there's, there's a diff...
In this insightful and practical episode, Sharon sits down with Jennifer Steckly, a seasoned CPA and fractional CFO, to unpack the key financial KPIs that every entrepreneur and business owner should know. Jennifer shares how she helps clients use their numbers not just for reporting, but for making smart, timely decisions throughout the year.
Jennifer covers essential metrics like gross profit margin, net profit, customer acquisition cost, and cash flow planning. She shares common financial blind spots (like relying solely on the cash in your bank) and emphasizes how internal financial reporting should be structured for operational insights—not just tax filings. She also offers guidance on setting up profit accounts, understanding throughput, and building better financial habits into your leadership routine.
Entrepreneurs can walk away from this episode with actionable strategies to take control of their business finances, understand seasonal patterns, and even prepare for funding or rapid growth. Whether you’re in startup mode or scaling up, this episode delivers financial clarity and empowerment.
About Jennifer Steckly
Jennifer Steckly is a CPA and Partner at Crowe MacKay LLP, a firm that supports businesses across Western Canada. With a passion for helping entrepreneurs understand and act on the numbers that matter most, Jennifer offers fractional CFO services that go beyond basic tax prep. She works closely with her clients to implement systems, track the right KPIs, and build sustainable, profitable operations.
Beyond her advisory work, Jennifer is a sought-after speaker and co-host of a podcast geared toward early-stage female entrepreneurs. Her engaging, practical approach makes financial conversations feel empowering rather than overwhelming.
Resources discussed in this episode:
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Contact Jennifer Steckly| Crowe MacKay LLP:
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Transcript
Sharon 00:16
Welcome back to It's Time for Success, the business insights podcast. I'm your host, Sharon DeKoning, and today's episode is going to be a valuable one for entrepreneurs, founders ,and business owners at any stage of their growth. I'm thrilled to be joined by Jennifer Steckly, a highly respected CPA, and partner of Crowe MacKay LLP. I got to know Jennifer through the Women's President Organization, which we refer to as WPO. And I've also, I've always admired her sharp insight, approachable style, and her genuine drive to help business owners not only grow, but grow wisely. Jennifer works closely with entrepreneurs and business leaders, helping them understand the numbers that actually matter. Today, we're diving into top financial KPIs every business owner should know, metrics that can truly shape your decision making, strategy and profitability. So thank you, Jennifer, for joining us today.
Jennifer 01:11
Absolutely, it's my pleasure. Thank you for having me.
Sharon 01:14
Let's go into a little bit of a brief background for our listeners. Maybe your journey into accounting. Why accounting? That's got to sound like an atrocious job description, as far as I'm concerned. Tell us.
Jennifer 01:27
So why I chose public practice accounting actually comes from a part-time/full-time job I had when I was in university and I was studying business. I was working at a bookkeeping firm, and what I loved about it is, when you're in public practice accounting, you get the absolute honor and unique perspective to be able to see a whole bunch of different businesses in different industries, how they operate, how they grow, what breeds success, what doesn't. And so it really fed my entrepreneurial curiosity, I guess you could say. So once I got my designation in public practice, I was a senior manager at a mid-size firm, and I decided that there was more we could offer our clients in terms of advice on the management side of accounting. We could be more communicative. With what we know we could help in more ways. So I decided to open my own firm. I started with just me and a partner, and we grew it to a team of 15, and then just recently, on January 1st, we merged in with a larger firm that's across Western Canada called Crowe McKay and it's been great so far, but it's still new, so I'll keep you posted on that.
Sharon 02:38
Crowe MacKay. I pronounced that improperly. Sorry about that. Jennifer.
Jennifer 02:42
That's okay. I did it for the first three months I worked here, or I was a partner here.
Sharon 02:47
Yeah, I should have clarified that. Oh, yeah. Anyways, Crowe MacKay. Got it. Got it. So that's relatively new to you, and growing. That's really exciting. Okay, KPIs as a business owner, and I gotta elaborate on something actually. Jennifer, so I've been doing business for almost 20 years, and what I've learned over the years is there's three people that you need close to you in your back pocket who cares just as much as you do almost about your business, and one of them is a lawyer, an accountant and a banker. Those three are vital, I feel, and sometimes back in the day, when I first started, you just take your year-end to the accountant, you get your report, you pay your taxes, and you move on. But I feel that every business needs more from their accountant than that, and I believe that's what you have to offer to your clients.
Jennifer 03:35
Yeah, absolutely. So I offer, you could either call it fractional consulting or fractional CFO services. So basically, what that is, is I help business owners structure their financial picture in a way that helps them predict success or plan for success, rather than, you know, just come into the accounts at the end of the year and then it's a surprise whether or not you made money, how much tax you have to pay. So we review the financials regularly. We determine what KPIs or key performance indicators they need to track and ...
In this heartfelt and inspiring episode of It’s Time for Success: The Business Insights Podcast, host Sharon DeKoning interviews her son, Ashton DeKoning, in a vulnerable conversation about overcoming adversity and embracing the unique strengths of ADHD. Ashton opens up about the challenges of growing up as an outcast, dealing with bullying, and feeling different from his peers—yet how those experiences helped shape the loyal, empathetic, and determined man he is today.
From his early fascination with magic tricks to becoming a top-performing salesperson at Jump.ca, Ashton shares how hyperfocus—often misunderstood—became his superpower. He discusses the role of mentorship, perseverance, and family in his journey, and how fatherhood is teaching him patience in new ways. This episode is full of real talk and hope for anyone who’s ever felt like they didn’t fit in—and for parents, teachers, and employers supporting those who are wired a little differently.
Key themes include ADHD and hyperfocus, school and social struggles, the importance of loyalty and self-discovery, and how “different” doesn’t mean “less capable”—it often means uniquely brilliant.
About Ashton DeKoning
Ashton DeKoning is a devoted husband, proud father, and top-performing wireless sales professional at Jump.ca. Diagnosed with ADHD, Ashton has transformed what some view as a limitation into his greatest strength. A passionate magician and technology enthusiast, he is known for his hyper focus, resilience, and loyalty—qualities that have made him a standout in both his personal and professional life.
Through years of navigating challenges in school, employment, and self-identity, Ashton has developed a deep empathy for others who feel like they don’t fit the mold. Today, he uses his lived experience to inspire others, proving that with the right support and mindset, neurodiversity can be a path to extraordinary success.
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In this eye-opening episode of It’s Time for Success: The Business Insights Podcast, host Sharon DeKoning sits down with Joni Bahm, an experienced mortgage broker and trusted financial advisor who’s quietly transformed the financial lives of countless families and entrepreneurs. From helping first-time buyers navigate home ownership to breaking down the mystery of credit scores, Joni shares practical, no-nonsense advice that everyone—especially young adults and entrepreneurs—needs to hear. Sharon and Joni talk candidly about real-life examples, including how Joni helped Sharon’s own son, Ashton, reduce his debt ratio and qualify for his first home.
They unpack how credit scores actually work in Canada, what common mistakes tank your score, and how to start rebuilding today, whether you’re 18 or 58. You’ll also learn about:
This episode is a must-listen for anyone considering home ownership, growing their business, or simply wanting to take better control of their financial health. Packed with relatable stories, digestible strategies, and expert-level knowledge, Joni makes personal finance feel less scary and a lot more doable.
About Joni Bahm
With over 17 years of experience in the mortgage industry, Joni Bahm is a seasoned mortgage professional who blends technical knowledge with a deep passion for helping people achieve financial clarity and home ownership. Based in Lloydminster, Alberta, Joni works with a wide range of lenders across Canada, helping clients find tailored solutions that fit their unique needs.
Her commitment goes far beyond paperwork—Joni is known for educating her clients, mentoring young adults on credit health, and sticking with people through every step of their mortgage or credit repair journey. She’s especially skilled at helping first-time buyers and self-employed individuals navigate the challenges of financing.
As a long-standing member of the BNI Lakeland Leaders chapter and active community supporter, Joni believes in building lasting relationships and empowering people with the knowledge to make confident decisions.
Resources discussed in this episode:
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Contact Joni Bahm, Indi Mortgage
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Sharon DeKoning: [00:00:16] Today's episode is a really special one for me, because I get to sit down with someone I've come to know and trust deeply through our BNI group, Joni Bahm. A mortgage broker who has quietly become one of the most impactful people in my circle when it comes to helping people make smart financial decisions. To be honest, before I met Joni, I didn't even know what a mortgage broker did. In fact, I'd never even heard of them. You're like a quiet superhero. But since getting to know Joni, she's helped us purchase our condo here in Lloydminster, which now we use as an Airbnb. She's also helped both my niece and my son, Ashton, buy their very first homes. Joni did more than just get them a mortgage, she looked deeper. With Ashton, for example, she noticed that he was struggling a bit with his debt ratio. Like many young adults, he had no idea how much a poor credit could affect him. He had taken on a car loan with high interest due to bad credit, and even though his score had improved over the years, he was still paying way too much. Joni dug into the details, gave him the guidance he needed, and helped him free up his debt load. Now my son and his wife Ashton, yes they have the same name, are proud homeowners. Something a lot of people don't realize, working with a mortgage broker like Joni doesn't cost you anything. Maybe I'm wrong and maybe you have to clarify that. She's paid by the banks, not by you. I'll let her explain a little bit more of that as we get going. Whether you're an entrepreneur, a first time buyer, or just someone wanting to understand your credit a little bit better, this episode is packed with practical knowledge that most of us were never taught. Joni, thank you so much for being here and for stepping out of your comfort zone, which I know you're stepping out of your comfort zone to share your knowledge with us today.
Joni Bahm: [00:02:00] Thanks for inviting me, Sharon. And yes, totally out of my comfort zone.
Sharon DeKoning: [00:02:05] Okay, today we're going to talk about understanding your credit score. I did not realize the huge impact. Nowadays it's quite simple to keep an eye on that with different apps, so you can keep your pulse on those credit scores pretty readily. First of all, let's talk about what a credit score is and why it matters.
Joni Bahm: [00:02:28] A credit score in Canada, it shows if you're making your payments on time, it shows if you're maxed out on your credit, all of that kind of stuff. It shows your credit worthiness to lenders. In Canada, it's between 300 and 900. Those are the scores that you're going to be in between. We want it closer to 900. They actually call that the unicorn because it doesn't happen very often, but that's what we're looking for.
Sharon DeKoning: [00:02:54] You're looking for 900?
Joni Bahm: [00:02:56] Yes, 900. Lenders, when you're looking for a mortgage, they like to see it over 650. Just a heads up for that. In Canada, there's two credit reporting agencies. There is TransUnion and Equifax. Equifax is more what most lenders use. A lot of them check both and you'll find that sometimes something will be reporting on Equifax and not on TransUnion or vice versa. So the scores might be a little bit different on each, and it's surprising. Sometimes it's 100 points different.
Sharon DeKoning: [00:03:26] That's a lot.
Joni Bahm: [00:03:26] Yeah, absolutely.
Sharon DeKoning: [00:03:28] I just had this conversation with one of my team members, talking about what's actually recorded as a credit score. Do they take different things for credit score? For example, your phone bill would be something that you would have as a credit score. If you don't pay that bill, you'll get dinged. So do they record different things or are they always the same on both platforms?
Joni Bahm: [00:03:46] No, they do report differently. So...
Sharon talks with respected business leader Dick Vokins as he shares his philosophy on leadership, integrity, and doing business the right way—even when no one’s watching. With decades of experience behind him, Dick offers candid insights into the role of humility, high standards, and trustworthiness in customer relationships. He talks about the dangers of overselling and highlights the value of providing only what the client needs. From the importance of reputation to the impact of ethical decisions, Dick reminds entrepreneurs and business owners that long-term success is rooted in integrity, not shortcuts.
While faith plays a quiet but powerful role in his leadership journey, Dick doesn't preach—it shows in how he leads. He explains how his Christian beliefs shaped his work from the very beginning, offering him clarity during stressful times and grounding his commitment to serve clients, employees, and the broader community. His advice to entrepreneurs? Prioritize faith, family, and community. Success in business, according to Dick, isn’t just about profits—it's about people, purpose, and doing what’s right.
About Dick Vokins
Image Press Founder, Co-Owner and Chief Happiness Consultant, Dick Vokins brings his printing expertise and infectious joy to all who step through our printing shop doors. He’s been a part of the printing industry since he was 16, learning how to print on his grandfather’s hand-fed platen press. Dick began printing using lead type and linotype, handpicking and setting (which may be why he’s perpetually happy).
Starting Image Press in 1988, Dick—30 years later—continues to love the creativity and tangibility of bringing people’s visions to life through print. Remaining up to date with the latest in printing, copying, and creative design, Image Press utilizes the very best digital printing solutions to deliver outstanding products alongside stellar customer service.
Resources discussed in this episode:
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Contact Dick Vokins | Image Press:
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Transcript
Sharon DeKoning: [00:00:16] This morning, I have the honor of sitting down with someone I deeply admire, the one and only Mr. Dick Vokins from Image Press. Dick is the kind of person I hope to be in life. He doesn't chase the spotlight. Instead, he chooses to lift others up, to serve, and to give back without ever asking for recognition. My hope is by the end of this conversation, you'll learn from Dick, as I continue to do, about leadership, faith, integrity, humility, and building a life and business that truly matters. He is a reminder that doing things the right way still matters. So welcome, Dick, and thank you so much for joining me today.
Dick Vokins: [00:01:26] Pretty flowery, Sharon. Pretty flowery.
Sharon DeKoning: [00:01:29] Oh, you are amazing.
Dick Vokins: [00:01:31] If you only knew the truth.
Sharon DeKoning: [00:01:36] I should have added in there 'and extremely hilarious'. I missed that. Because you're always joking and making everyone laugh, so thank you.
Dick Vokins: [00:01:46] I love humor.
Sharon DeKoning: [00:01:47] Dick, you're someone who leads, I say, quietly because even though we lead the same circle in business, our paths never really crossed until recently. So I'd say quietly and powerfully because everybody knows you. No matter who I talk to, everybody knows Mr. Dick Vokins. Tell me, how have you approached leadership throughout your life and business career? What's your take on leadership?
Dick Vokins: [00:02:16] I'm not sure I like that term. I think to be a good leader, you need to be a good follower. If you don't have someone that you're following that has the highest standards, you can be easily led astray. You mentioned my faith, that's paramount in my life. My faith is paramount. If I'm following God and accountable to him, it allows me to be a leader with similar qualities to what I admire in the one I serve. And when I say God, I'm a Christian by faith, so I follow the teachings of Jesus. Jesus only really gave us two commands. Command one is to love God. Command number two is to love others. If you follow Christ's example and just follow him, I think others will be attracted to that style of quiet, gentle focus.
Sharon DeKoning: [00:03:23] Thank you, Dick. I have written down here, it says 'your faith seems to be woven into everything you do'. And it is. As I got to know you, and you just said it does, are you able to share how all that started, or how it has influenced your business decisions? Can you give us some examples?
Dick Vokins: [00:03:41] I grew up in a religious organization, but I didn't come to faith in God until I was 20. It was my boss at a printing company here in Lloydminster, Fred Bayton. You might know some of the Baytons, they were a name in Lloydminster. G.F. Bayton was the president of the rotary years and years ago. His son Fred led me to faith in God. Rod and Peg Bayton owned a business in town here. Doug Bayton, Fred's son, is the pastor at the Baptist church here in town. Wonderful, solid guy. He led me to faith in God through Christ and that changed everything, Sharon. And over the course of time, God never gets you to change things too rapidly in your life. He is the most gracious leader that you could ever follow. One with compassion and kindness, understanding our struggles, leading us quietly through, identifying with our pain, rejoicing when we rejoice, grieving when we grieve.
Sharon DeKoning: [00:04:51] One thing I've learned from you is your faith is strong, which is great, but you can have a conversation with anybody and there's zero judgment. You're not preaching to them. You walk in and that's just your belief and you can resonate with everybody, right?
Dick Vokins: [00:05:09] There's a saying, honey attracts more flies than vinegar. In the world you're going to find judgment. Let me give you an example. Jesus, he's a good example. He didn't sin once in his life. He loved people in all walks of life, and he was accused of eating and drinking with sinners. I want to be that guy. The religious leaders are the ones that actually condemned him.
Sharon DeKoning: [00:05:41] As a business owner, we get very stressed out, we get very busy, we've all been there and done that. How do you get through those times? Because it's been a lot of years, Dick. Tell me, what's your thought on those crazy times?
Dick Vokins: [00:06:03] It comes back to my faith again. I'm pretty single-focused. I believe God will never give me ...
Get ready to simplify your everyday business tasks! Sharon de Koning dives into the seven powerhouse tools that help streamline business operations and drive growth, from accounting and HR to communication and AI-driven productivity. She explains why QuickBooks Online is her go-to cloud-based accounting software, how DEXT eliminates the headache of manual receipt management, and the many ways ChatGPT supercharges content creation and brainstorming. Sharon shares real-life examples of how these tools have improved efficiency and reduced admin time for her team at It’s Time Promotions, offering insights that can benefit businesses of any size.
Sharon also highlights the behind-the-scenes tech keeping her team connected and organized. From Google Workspace for collaborative documents and financial dashboards to FileMaker, which powers their custom-built operations platform, each tool is chosen for its ability to simplify processes and scale with the business. She discusses the game-changing benefits of VoIP phone systems for multi-location support and Humi, an all-in-one HR solution that keeps employee management streamlined and stress-free. Whether you're looking to enhance your workflows or just curious about what tech other entrepreneurs swear by, this episode is packed with practical, tested recommendations.
Resources discussed in this episode:
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Transcript
Sharon DeKoning: [00:00:16] Hi everyone, and welcome back to It's Time for Success: The Business Insights Podcast. I'm your host, Sharon DeKoning, and today I'm going solo for this episode. I believe a lot of entrepreneurs and business owners will relate to our topic today, which is tools and platforms. Like I said in a past episode, fail, learn, build, running a business can feel like total chaos at times. Most of us don't start out with all the answers, we dive in head first and figure things out as we go. These are the tools and platforms we found after we took that leap. The ones that helped us get organized, somewhat sane, and actually grow our business. So if you're in the thick of it, this episode is for you. Some of these tools might be helpful. For today's episode, I started with a list of 12 powerful tools that we use daily, but after narrowing it down to the game changers, I've got seven top platforms to share with you. These aren't just random apps, we actually use them every day at It's Time Promotions and they make a huge impact on how we operate, grow and stay ahead of the game.
Sharon DeKoning: [00:01:18] The list we are going to be reviewing today are QuickBooks Online, which is a cloud-based accounting software. We're going to talk about Dext, which is an automated receipt and expense management app. ChatGPT, AI powered writing and idea assistant. Google Workspace, cloud-based collaboration and productivity tools. FileMaker, custom app builder for business workflows. VoIP, phones that run over the internet. Humi, all in one HR platform for businesses. We're going to talk first on QuickBooks Online, and I love QuickBooks Online. We call it QBO, I think everybody calls it QBO. It's a cloud-based accounting software. Cloud-based simply means you can access the software you have chosen, in our case which is QBO, from any device with internet. Nothing is no longer stored on just one computer. Huge win. Since QuickBooks Online is cloud-based, our whole team can log in from anywhere, any location and work at the same time. At It's Time Promotions, different staff can create invoices, take payments and manage customer info no matter which location we're at. We can control what each person sees or does. Team members only have access to what they need, so the admin will go in and delegate who sees what on QBO or what they're able to change. Our bookkeeper works from home, which helps her stay focused and not distracted by the hustle at the office or being pulled in different directions, so that's a win as well. She used to work in the office, which was great, loved having her around, but we often pulled her when we got busy, so it's nice to know that she's doing what she's supposed to be doing, and it's efficient.
Sharon DeKoning: [00:03:05] One of my favorite features about QBO is the year-end accounting process. With QuickBooks Online, or any of the online accounting software, we don't have to worry about downloading files or preparing manually for tax season. Those days are over. When it comes time for the accountant, they just log in with their special account access and handle everything seamlessly. We keep working like usual, we don't even notice they're doing year-end tasks. There's no delay, no disruptions, just smooth sailing. This saves us time, reduces stress, and keeps things moving. For any growing business, a cloud-based system like QBO offers the flexibility and efficiency needed to scale smoothly. There are other platforms out there, such as ZERO, which is popular for small to midsize businesses, especially for its user friendly interface and real time collaboration. Sage Business Cloud Accounting, great for scalability and strong reporting tools often used for growing businesses. And Wave, which is a free cloud-based option ideal for freelancers and very small businesses with basic accounting needs. My suggestion to you is talk to your accountant, see which one they feel you should be exploring and reviewing. Work with them on that. Second is Dext. So, this is a question I have for you. Do your gas receipts stay in your truck or your wallet? What about when you pick up parts? Do you ever get those month-end calls from your bookkeeper asking for receipts? If so, Dext is for you.
Sharon DeKoning: [00:04:40] It's a digital tool that makes bookkeeping easy by automatically capturing, categorizing, and syncing receipts. It talks to QBO, or your online accounting software, and it just goes over there. It's amazing. So write it down, Dext. No more lost paperwork, no more manual data entry, and best of all, no more filing. All your bills get uploaded straight into QBO or whichever platform you prefer, it's stored and saved there. In fact, Dext integrates with over 30 accounting software platforms. It's definitely worth checking if it connects with yours. What does Dext give to you? This is often what I think about and it's huge. There's less room for error, it's got faster bookkeeping, there's no lost receipts and it saves time because I'm not getting those phone calls at the end of the month. Easier CRA audit readiness. Like I say, if you haven't had it done, you will have it done, so it's just nice. You don't have to go look for those receipts in your filing cabinet. And of course it reduces admin workload. Those are five of the ones that really jump out at me of how De...
Jarrod Stanton returns to the Business Insights podcast with host Sharon de Koning for another high-impact episode, diving into the next three crucial steps of his nine-step business systemization process. This time, it’s all about setting powerful goals, creating a functional organizational chart, and putting key performance indicators (KPIs) to work. If your business has ever suffered from fuzzy goals or unclear roles, this episode offers practical fixes to bring clarity, alignment, and momentum to your team.
Jarrod shares why businesses need to move beyond traditional SMART goals in favour of the more impactful OKR (Objectives and Key Results) framework. With his usual energy and insight, he explains how cascading, measurable goals not only streamline operations but also boost morale by giving every team member a clear line of sight to success.
Together, Sharon and Jarrod tackle the underestimated power of an organizational chart—even for solo entrepreneurs—and show how it becomes a blueprint for growth and accountability. They wrap up with a powerful discussion on KPIs, offering real-world advice on how to align performance metrics with every role in the business. Whether you’re a one-person powerhouse or leading a growing team, this episode is packed with insights you can implement right away.
About Jarrod Stanton, BA, B.Ed
Jarrod has worked with and directed a team of 12 coaches and trainers, which helped create and implement programs and projects that were completed under budget and on time. The depth of his business knowledge is truly inspiring. He has guided and mentored hundreds of companies to achieve and surpass their goals and, in some cases, increased profits by an astounding 1000%+ in 12 months.
He has worked as a volunteer with the Canadian Youth Business Foundation, now Futurprenuer Canada, delivering quality industry guidance to our younger generation of entrepreneurs, giving them the tools and abilities to succeed. He also sits as Co-Chair of the Boxing Day Classic Foundation, an organization devoted to helping victims of Cancer, and other community initiatives.
Jarrod subscribes to the philosophy that a business should give you more life, not take away from it. A successful business is an entity that can function efficiently and profitably without the owner. Large or small, Jarrod’s wealth of information can help your business grow, become more efficient, and ultimately run without you.
Resources discussed in this episode:
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Contact Jarrod Stanton | Action Edge:
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Transcript
Sharon DeKoning: [00:00:17] Welcome back to the It's Time for Success: The Business Insights Podcast. I'm your host Sharon DeKoning, and I'm thrilled to continue our series on Nine Steps in Systemizing Your Business with Jarrod Stanton. Jarrod Stanton is a very insightful and a seasoned business coach with Action Edge Business Coaching. In our previous episode with Jarrod, we laid the foundation by discussing the three critical steps. Vision statement, which basically defines your business, where it's headed and what success looks like to you. The mission statement, which outlines how your business plans to achieve the vision. And the culture statement we talked about, which is about core values and behaviors that shape your company's environment. In a nutshell of course, that was a way longer episode, but if you want to learn more about it, go back and listen to that one. We also have learned that these elements are essential for guiding a company's growth and attracting the right team members and customers. If you missed that episode, I highly recommend giving it a listen to understand how these foundational elements set the stage for a systemized business. Today, we're diving into three more of these nine steps. It's going to be the SMART goals, we're going to talk about the org chart and the key performance indicators. Jarrod, welcome back. I'm excited to delve deeper into these topics with you today.
Jarrod Stanton: [00:01:35] Thanks a lot Sharon, great to be back on.
Sharon DeKoning: [00:01:38] Thank you. I think the next step we're going to talk about is probably the SMART goals. We'll tackle that one first. Do you call it SMART goals, the specific, measurable, achievable, relevant and time bound? What does Action Edge refer to it as?
Jarrod Stanton: [00:01:53] That's one way in the context of the Nine Steps to Systematize. We just call step number four some semblance of what we call common goals. The SMART goal format is definitely an option that a lot of organizations we coach, and organizations we're aware of, are still going with. The increasingly popular goal setting methodology is that of the OKRs, the objectives and key results. But the primary thing that we're talking about in number four is the team or the organization having a sense of common objectives, common directives, all basically going towards the same thing. Or as you can imagine, it's hard to expect organization or a systematized business.
Sharon DeKoning: [00:02:48] What happens when a business sets vague or unclear goals? What have you seen in your experience?
Jarrod Stanton: [00:02:54] Frustration and usually a sense of, we're doing lots of laps on the track, but not necessarily getting anywhere.
Sharon DeKoning: [00:03:03] Exhaustion?
Jarrod Stanton: [00:03:04] Yeah, vague or unclear goals can sometimes result in minimal progress. Or if there is some progress, progress with lack of organization, lack of systemization.
Sharon DeKoning: [00:03:17] That probably all ricochets right down to staffing issues. Would it go if you don't have those? Do you feel that happens or have you seen that happen?
Jarrod Stanton: [00:03:27] I think it's an absolute conclusion that will happen. Most organizations are going into this with the understanding that most people want to do well. I'd say everyone wants to do a good job, wants to achieve, wants to contribute, wants to excel, perform. Difficult to do when they're not quite sure where the goalposts are, not quite sure how what they're doing is contributing to what the company is chasing. It absolutely ricochets down.
Sharon DeKoning: [00:03:58] How do you help people if they have loose goals? I was one of those. I was one that just wen...
In this inspiring episode, Sharon DeKoning dives deep into the mindset and grit it takes to thrive as an entrepreneur. Drawing from her own journey and her previous conversation with Jeff Mulligan, COO of ASTEC Safety, Sharon explores what it really means to outwork the competition. It's not just about clocking long hours—it’s about doing what others won’t, staying disciplined, and learning constantly. Sharon shares candid insights on the personal and professional sacrifices she’s made along the way, from working seven days a week to missing family events, all in pursuit of building something meaningful.
Sharon also unpacks the broader responsibilities entrepreneurs juggle—from managing cash flow and customer service to branding and social media. She emphasizes the importance of building a supportive, empowered team where collaboration and ownership are front and center. Throughout the episode, she offers practical advice for entrepreneurs to stay sharp, including continuous learning, clear goal setting, and networking. Whether you're just starting out or scaling a business, this episode is packed with hard-earned lessons, encouragement, and a powerful reminder: success isn’t luck—it’s relentless execution and resilience.
Resources:
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Transcript:
Sharon DeKoning: [00:00:16] Hello everyone. Today's episode is 'The Entrepreneur's Edge: Outworking the Competition'. Welcome back to It's Time For Success: The Business Insights Podcast. I'm your host, Sharon DeKoning. In a recent episode, I had the privilege of speaking with Jeff Mulligan. Jeff is the COO of ASTEC Safety and a seasoned leader with over 47 years of experience. When Jeff speaks, we listen. It was a remarkable episode and I suggest anyone listen to it as well. One statement Jeff made truly stuck with me during that episode. I asked him, if someone is considering starting their own business, what would you say to them? Jeff's response, if you want to go into business, are you willing to outwork them? Are you willing to do more than anyone else out there? Looking back, I truly believe I would have said yes to both of those questions before I jumped into this whirlwind we call entrepreneurship. But in reality, I didn't fully grasp what he meant. Let's be honest, most entrepreneurs don't. We don't have a clue. You can read about it, you can prepare, but you don't feel the full magnitude of Jeff's words until you've made that leap. I was raised by an entrepreneur, I watched my mother work, I've watched other people in the community work long, hard hours. I thought I knew. I worked for those people. Hell, I was an employee. I thought I knew what being an entrepreneur and a business owner entailed, I didn't, I was wrong.
Sharon DeKoning: [00:01:41] Today, I want to dive into what it truly means to outwork and do more than the competition. These insights are not just from Jeff's wisdom, they are rooted in my own experiences, my personal struggles, and the lessons I've learned the hard way. The outworked mindset, what it actually means. It sounds simple, work harder than the next person. But here's the truth, outworking isn't just about grinding out long hours. It's about going beyond standard expectations, doing what others aren't willing to do. Are you willing to sacrifice things that are important to you? Are you willing to not sleep? Are you willing to miss your kids' activities at school? Are you willing to do that? Are you willing to be disciplined? Sometimes you're just tired. Sometimes you don't know how to figure things out. Sometimes it's just absolutely mind draining. Are you willing to push forward and push through those? Strategic effort, it's not just working longer, it's working smarter. Again, it goes back to the mind. Sometimes physical work is easier than mind work, and when you're starting an entrepreneurship or your business journey, sometimes it's both so you're draining on two avenues there, but you have to work smarter. You have to do your research, you have to do your digging, you have to learn, you have to listen to podcasts, you have to listen to books. There's so much that you can learn from and learn from your mistakes, so you have to work smarter.
Sharon DeKoning: [00:03:10] Jeff, with his extensive leadership experience, highlights the importance of execution excellence, ensuring that every hour of effort is focused and intentional. Let's repeat that, every hour of effort is focused and intentional. This is where many entrepreneurs, myself included, get it wrong. This is my personal reality check. Was I willing to outwork? Absolutely. Please, no big deal. I was raised by an entrepreneur. I grew up in an era where chores were done right the first time, or we simply had to do it again. I thought I had the work ethic, but in hindsight, I had no clue. Here's my mindset. Once I started my business, my initial mindset got corrected quickly, I should add. Once I start my business, I can work ten hour days no problem. It's not ten hour days Monday to Friday. It may be ten hour days, seven days a week. And let's be honest, sometimes it's 12 to 15 on busy seasons, every business seems to have a season. In reality, that could happen. Are you willing to do that? Here's my other mindset. 'I'm the boss, so I could take time off when I want'. Absolutely not, that is not going to happen, especially when you launch your business. Time off is not when you choose, time off is when the jobs are done, your commitments are fulfilled, that is when you get your time off. Those come first.
Sharon DeKoning: [00:04:32] Another mindset, 'I'll have life balance because I'm in control'. Absolutely not, not happening. Once you start a business, you are simply consumed. You aren't just doing the job, you're not doing just your orders, what your customers want, or taking appointments, whatever those jobs are. That's not what you're just doing, these are the things you're also doing. You're also doing the bookkeeping, or in reality, figuring out how to do bookkeeping so you can do the bookkeeping. Finding the best suppliers and the best pricing. You have to figure out where to get your goods, your supplies. You have to figure all that out, and you have to figure out what's the best avenue for not only you, for the time frame or your area, but also the best for your customers. You have to manage cash flow. If you have a cash flow, you have to work on budgets. You can't donate to everything. Unfortunately, as much as entrepreneurs want to give back, because that's the way we roll, you have to focus on what you can give back. You have to handle customer service. You have to have the best customer service over any competition, and you have to teach your team to have the best customer service, and you have to handle complaints. Complaints are what we call a growth opportunity, a learning curve. You have to handle complaints with dignity and respect and with a mindset as a 'thank you, I'm...
Host Sharon DeKoning and Matt Peck, Director of Innovation at Startup Lloydminster, discuss how artificial intelligence can support small businesses and startups. Matt highlights the practical uses of AI, from creating social media strategies and writing business plans to providing mentorship. He shares insights on leveraging tools like ChatGPT for generating emails, targeting social media audiences, and developing marketing plans.
Sharon asks questions that most business owners are asking about AI, and how it can help them. Matt answers by highlighting tools, including Microsoft Co-Pilot and Amazely.com. Matt’s message is clear: AI is a valuable resource, and he encourages businesses to explore its potential through free workshops and personalized consultations offered by his team.
Listeners will also learn about Matt’s efforts in building a tech ecosystem in Alberta, covering a broad region to support innovation-focused businesses from concept to funding readiness. His advice for business owners is to start with accessible tools like ChatGPT and gradually integrate AI to streamline operations and enhance decision-making. For those interested in getting started with AI, Matt’s organizations provide resources and hands-on support to help businesses at any stage make the most of these evolving technologies.
About Matt Peck
Matt Peck is the Director of Innovation at Startup Lloydminster and leads the East Central Regional Innovation Network (RIN). In his role with Startup Lloydminster, Matt is dedicated to helping small businesses and entrepreneurs succeed by providing tailored support to address their unique challenges. Startup Lloydminster, funded by the City of Lloydminster, is committed to empowering local startups and small business owners as they navigate the complexities of business growth.
In addition to his work with Startup Lloydminster, Matt manages the East Central Regional Innovation Network, a program funded by Alberta Innovates, the research branch of the Alberta government. The RIN program is designed to foster innovation and support tech-driven startups across Alberta. Matt's responsibilities extend across a broad region from Lloydminster to surrounding communities such as Wainwright, Provost, Vermilion, Saint Paul, and Bonnyville. His work focuses on supporting tech and innovation-focused businesses, helping them develop from initial ideas to stages where they may qualify for Alberta Innovates' non-dilutive funding.
Through initiatives like AI workshops and technology integration strategies, Matt actively contributes to strengthening Alberta's tech ecosystem, ensuring that regional businesses have access to the tools and knowledge needed to advance and succeed in an evolving market.
Resources discussed in this episode:
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Contact Sharon DeKoning | It's Time Promotions:
Contact Matt Peck | Startup Lloydminster:
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Transcript
Sharon DeKoning: [00:00:16] Thank you for joining us today on the It's Time for Success: The Business Insights Podcast. Today we got Matt Peck. Matt I had met at an AI luncheon, or actually it was an afternoon, I think. How long was that course, three hours?
Matt Peck: [00:00:29] It's about two and a half, three hours. Basics of AI workshop.
Sharon DeKoning: [00:00:33] Basics of AI workshop. I took so many notes and that was at Startup Lloydminster. Matt is the Director of Innovation with Startup Lloydminster and leads the East Central Regional Innovation Network. If you could chat a little bit about those two organizations with us, Matt, before we jump in.
Matt Peck: [00:00:55] Yeah for sure. Startup Lloyd is funded by the city of Lloydminster to help small businesses and entrepreneurs succeed. Understanding that every small business is a little bit different, facing different challenges. Then the Regional Innovation Network is funded by Alberta Innovates. Alberta Innovates is the research arm of the Alberta government. They've broken up Alberta into eight different regions, or RINs as we call them, our regional innovation network. There's one in Edmonton and Calgary, but then there's six rural RINSs. I cover the east central Alberta RIN. We're based in Lloydminster, but we cover about 150km into Alberta in every direction. Wainwright, Provost, Vermilion, Saint Paul, Bonnyville, Aklavik, all those communities. We have two goals with the RIN to support tech and innovation startups. Anywhere from that idea-on-a-napkin stage, if it's to do with tech or innovation, our goal with the RIN is to get them ready to potentially receive Alberta Innovates funding. There's quite a bit of non-dilutive funding through Alberta Innovates to support innovation in our province, which is really cool, and then also to support the tech ecosystem within our province as well. For me, part of that has been these AI workshops. Maybe it's setting up companies with a Google profile, maybe it's working with an existing company to see how they can incorporate new technology to advance. That tech ecosystem piece, we do a lot of research to see what company needs, what our region needs. Then we work for Alberta Innovates and provide those supports.
Sharon DeKoning: [00:02:30] That is so in depth. If somebody has any questions how do they find you at any of those places? On a website, do they email, how do they get hold of all that?
Matt Peck: [00:02:39] Through the Startup Lloyd website or the Central Alberta Regional Innovation Network website, there'd be contact. You can fill out a form through that, and then one of us will reach out. From there you should be able to find my contact details as well and reach out to me directly. Things change very quickly and so typically it's easiest to speak with one of our team directly, as we're typically up to date on what programs are currently available, what's the focus at the moment from the Alberta government, things like that. We are the best resource, so go through the website and find us from there.
Sharon DeKoning: [00:03:08] So they would reach out to you, not only startup businesses, people that are wanting to grow their business. Who reaches out to you for businesses?
Matt Peck: [00:03:16] We work with businesses at any stage. Like I said, that idea on a napkin stage, but then all the way through working with starting, scaling and then succession planning as well. Sometimes businesses need help with shutting their doors and going through that process too. We have contacts all throughout the province to support at any s...
Host Sharon DeKoning sits down with Robin Ross, owner of Sabre Communications Inc. in Lloydminster. With decades of experience in communication technology, Robin shares insights into the evolution of phones—from the Motorola brick to today's smartphones—and how we can use them as productivity tools instead of distractions. She discusses practical strategies for managing notifications, organizing apps into folders, and leveraging automation features like scheduled texts and Siri reminders to streamline daily tasks.
Robin also highlights an eye-opening Deloitte statistic: the average person picks up their phone 96 times a day. To counteract excessive screen time, she emphasizes the importance of mindful phone use, setting limits on social media, and using focus modes to allow only essential notifications. She also shares practical tips for organization and customizing phone settings to improve efficiency. Whether for business, farming, or daily life, Robin’s advice helps listeners turn their phones into valuable tools for productivity and meaningful connections. Tune in to hear Robin’s expert advice on making your phone work for you, not against you!
About Robin Ross
Robin Ross is the owner of Sabre Communications Inc. in Lloydminster, where she brings decades of experience in communication technology. Beyond her expertise in the industry, Robin is a multifaceted professional—balancing life as a farmer alongside her husband, expressing her creativity through painting, and empowering others as a professional coach. With a deep understanding of how technology shapes our daily lives, she is passionate about helping people use their phones as a tool for productivity rather than a distraction.
Resources discussed in this episode:
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Contact Sharon DeKoning | It's Time Promotions:
Contact Robin Ross | Sabre Communications
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Transcript
Sharon DeKoning: [00:00:16] Welcome back to the It's Time for Success: The Business Insights podcast. Today's podcast is on all of our lifelines, our phones. And we are going to be discussing, when used correctly, they can help us and not be a distraction. Joining me today is Robin Ross from Sabre Communications Inc. in Lloydminster. Robin not only owns Sabre Communications, she also farms with her husband, paints and she is a professional coach. Robin has decades of experience in communication technology and is here to share how we can make our phones work for us instead of against us. Thank you, Robin, for joining us today.
Robin Ross: [00:00:52] It's great to be with you, Sharon.
Sharon DeKoning: [00:00:54] Thank you. Robin, you've got to see the phones go from a brick phone, which was literally just for a phone, up until today, which we hardly use at all for a phone. Can you tell us a little bit about the steps that you've seen along the way?
Robin Ross: [00:01:08] When I started selling phones, we were selling the Motorola Brick, which was probably about 7 or 8 inches long. It had a big antenna on it, and weighed about 2 or 3 pounds. There's a reason why they called it the brick. We also sold a lot of bag phones, permanent mounts, installed in vehicles. Guys would have it hooked up to their horns so that when their phone rang, the horn on their truck blew.
Sharon DeKoning: [00:01:36] Back then, when that first started, it wasn't an everyday use for the phone. It would be more for business? Farmers? Who would mostly use them back in those days?
Robin Ross: [00:01:47] Back then it was mostly guys that were working in the oil patch that had them. They were quite expensive so anybody who had one for just personal use considered that it was a luxury. It was sort of a status symbol, definitely not a necessity. The price of them back then and the price of the plans, I can remember people coming in, and their phone bills regularly were like $2,500.
Sharon DeKoning: [00:02:19] Oh my goodness. I can drive down Highway 17 and I can drop a call six times by the time I'm in Provost. What were they like for reception?
Robin Ross: [00:02:31] That was a different network, that was back on the old analog network. But that has always been an issue on the border because the call is handing off back and forth as you go.
Sharon DeKoning: [00:02:43] That's so funny. I always think of that movie with Mel Gibson when they're talking on the phone. Some of the old movies have those big phones, I still chuckle when I see them. One thing I want to talk with you about, and it's more for me to learn, and it's a mindset for me. I'm going to tell you a little story, the other day I had a customer come in. My office is right where I can make eye contact as soon as they come in. She looked at me, I'm on my phone, and I instantly felt terrible because I looked like I'm not giving her the proper attention or I'm just doing nothing. It's a mindset that our phones are wasting time. But in fact, I was uploading a receipt. I was actually working. It's definitely a mindset. In a business atmosphere, all my team has a phone, and I get annoyed when I see them on their phones. But yet we have WhatsApp communication between our team, which is vitally important because we have different locations. They upload pictures into our software, which is vitally important. If they're not at their desks, they can check their emails. It's a mindset that I have to change. Do you find that's something in all workforces or that's just something I have to work on?
Robin Ross: [00:03:55] No, I think that, overall, that's how people perceive that. I equate it to, when you're driving and everybody who's driving slower than you is an idiot, and everybody who's driving faster than you is a moron. If I'm using my phone, I feel it's important. But if you're using it, you're probably just wasting time.
Sharon DeKoning: [00:04:17] Which happens. I get up every morning and guess what I do? I get my cup of coffee, I crawl back into bed and I scroll.
Robin Ross: [00:04:23] I see it at the grocery store. People will be annoyed with other people who are using their phone while they're navigating the grocery store, but they're looking at their grocery list. But other people perceive them as, you're just standing here gabbing on the phone or texting or something.
Sharon DeKoning: [00:04:40] That is so true. Some people are so conscious of the labels now, so they're researching everything. It is something I find that, in our day and age, it is the new norm and people like me have to accept it. What about valuable tools like time management for you...
In this episode, host Sharon DeKoning welcomes Jeff Mulligan, the COO of Astec Safety and a managing partner at AMI Group Astec Leadership Development, to share his extensive leadership journey on It's Time for Success. Jeff played a key role in founding the Bank of Alberta and was instrumental in launching the Interac network early in his career. He talks with Sharon about how his later transformation into leadership roles in credit unions helped develop his philosophy, which highlights strategic focus, execution excellence, and fostering strong team dynamics.
Jeff stressed the importance of resilience, adaptability, and creating an environment where employees feel valued and empowered. There are five core human needs that leaders must address, according to Jeff: security, inclusion, control, fairness, and competence. He and Sharon discussed how he advocates for assembling teams of experts and fostering collaboration. Jeff believes leadership can be learned through experience and mentorship, and encourages emerging leaders to be bold, take risks, and embrace challenges.
About Jeff Mulligan
Jeff Mulligan is the Chief Operating Officer at ASTEC SAFETY Inc. and a managing partner at AMI Group/ASTEC Leadership Development, a management consulting firm specializing in leadership coaching, strategic planning, project management and internal team communications. Jeff is known for inspiring keynote presentations and workshops in the area of leadership and transformational Change.
Jeff has 47 years of progressive business leadership experience. 16 years as an independent business owner and working in management consulting, 11 Years as President & CEO of Commonwealth CU, and 20 years of operational banking and IT management at UNISYS, Credit Union Central, Bank of Alberta (Canadian Western Bank) and CIBC.
Resources discussed in this episode:
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Contact Sharon DeKoning | It's Time Promotions:
Contact Jeff Mulligan:
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Transcript
Sharon DeKoning: [00:00:16] Thank you everyone for joining us today on the It's Time for Success: The Business Insights podcast. On today's episode, we are going to be discussing practical leadership and how that builds strong teams and a healthy culture. With us today is Jeff Mulligan. Jeff is the COO of Astec Safety and a managing partner of AMI Group Astec Leadership Development, which is a management consultant firm that specializes in leadership coaching, strategic planning, project management and internal team communications. I am personally stoked for this opportunity to speak with Jeff. As an entrepreneur, I want only the best for my team and I know it starts with me. Welcome Jeff, and thank you for taking the time to meet with me today.
Jeff Mulligan: [00:01:00] It's great to be here. I wore my logo shirt from It's Time in honor of this event. I'm happy to be here. At this point in our careers, and my career specifically, the biggest thing I can do is give back. I've had some very good fortune, I've been able to experience things that many won't get to experience, and what I have left to do is pass it on. A responsibility.
Sharon DeKoning: [00:01:24] Thank you for sharing. We can always learn. Tell us a little bit about your leadership history over the years. Just before we started recording, you gave me a little bit of a low down, but let's share some tips with our listeners.
Jeff Mulligan: [00:01:35] 1977, I graduated and went off to work, and I started with the Bank of Commerce. I had a really good career with the Bank of Commerce, was recruited by a company called Bank of Alberta, which went on to become Canadian Western Bank, which was just now announced, a merger, the National Bank of Canada. We started a Schedule A bank in 1984 in Edmonton. I was recruited by them to start a bank from scratch. If you start a bank, a Schedule A bank, from scratch, you learn an awful lot of lessons in a short period of time. I was responsible for all of the automation, all the systems, all the clearing, all the financial settlement. We started from scratch in a hotel room at the Mayfield Inn, had street level branches fanned out across Canada and were a full service.
Jeff Mulligan: [00:02:27] I moved to Lloydminster to become the number two guy at Border Credit Union in 1995. I was going to come for two years and then move on and be a CEO of a large credit union somewhere. As luck would have it, I became the CEO here the next year. Took Border Credit Union, then we did mergers to create Commonwealth Credit Union across northern Alberta, and then we did the final merger to create Service Credit Union. I moved to Edmonton for a year after that, and after that I retired and became the mayor in Lloydminster shortly after that for four years. Following that, I retired and this opportunity with Astec came along. It was quite a story, and we may have time for that later or not, we'll see. As to how we became the owners of Astec, we've taken Astec from a company that was financially strapped. Losing about $600,000 a year to where we are today. We had $2.4 million in debt, they were losing money when we took over. The company had a good reputation, a good brand, though. We've taken that and we've parlayed that into pretty big time financial success. In fact, our year end's February 28th and we will have a record year for both revenue and profit this year. The company has no debt, and we haven't used our line of credit in five years, so it's a pretty big success story.
Sharon DeKoning: [00:03:58] That is a huge success. Not only for Astec but for the credit union that you grew, what are the three main credentials that you need to reach that success?
Jeff Mulligan: [00:04:06] For me it was staying very focused on strategy and not getting knocked off your strategy. I used to see a lot of people that would say, been there, done that. You bring up an idea or you bring up a strategy and some smart ass in the back of the room would say, we've been there, done that. My question is, every time somebody says that, have you been there and done it well, or have you been there and didn't execute properly? Was the idea bad or was the execution bad? I think it's really important to always stop when people want to quickly cast off an idea that seems fundamentally sound because they couldn't execute. The key is making sure that you build organizations that are high on execution. Absolutely ask yourself the question, have you really been there and done that, or have you been there and done it badly?
Sharon DeKoning: [00:05:10] So you come up with a plan, you come up with an idea. How do you execute? You can't do it on your own.
Jeff Mulligan: [00:05:16] No, absolutely not. The key in leadership is always, can you put a group together that ...
In this episode, host Sharon DeKoning sits down with Jamie Soucy, franchise owner of Pet Planet in Lloydminster, to discuss the ins and outs of franchise ownership. Jamie shares her journey into the business, starting from her daughter’s employment at the store to making the leap into franchise ownership. She highlights the benefits of running a franchise, including a proven business model, marketing support, and a strong product guarantee, while also addressing the challenges such as royalty fees, limited independence, and strict franchise guidelines.
Jamie offers valuable insights into what it takes to succeed as a franchise owner, emphasizing the importance of thorough research, financial preparedness, and seeking advice from other franchisees. She also shares practical tips on navigating the franchise agreement, managing day-to-day operations, and balancing personal and professional life as an entrepreneur. If you’re considering investing in a franchise, this episode is packed with essential advice to help you make an informed decision.
About Jamie Soucy
Jamie Soucy is the owner of Pet Planet in Lloydminster, a well-established pet supply franchise dedicated to providing high-quality nutrition and care products for pets. With three years of ownership and a deep commitment to pet health, Jamie ensures that customers receive expert guidance on proper pet nutrition and care. Her journey into franchise ownership was inspired by her daughter’s experience working at Pet Planet, leading her to take over the business when the opportunity arose.
With extensive franchise training in Calgary, Jamie gained hands-on experience in product knowledge, operations, and business management. She has since implemented strategic improvements to store organization and inventory management while benefiting from the structured support of the Pet Planet franchise. Active in the local business community, she is a member of BNI Lloydminster, where she fosters connections with fellow entrepreneurs. Passionate about pets and customer service, Jamie continues to make a positive impact on pet owners and their furry companions.
Resources discussed in this episode:
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Contact Sharon DeKoning | It's Time Promotions:
Contact Jamie Soucy | Pet Planet:
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Sharon DeKoning: [00:00:16] Thank you for joining me today on the It's Time for Success: Business Insights podcast. Our podcast today is going to be on franchise ownership and a bit of the pros and cons about buying a franchise. Today we're with Jamie, who is the franchise owner of Pet Planet here in Lloydminster. Franchises are a popular option for entrepreneurs offering a ready made business model, but they also come with their own set of challenges. Jamie will share her experience as a franchise owner, the pros and cons of purchasing a franchise, and advice for anyone considering taking this path in business. I think this will be a great episode. Not only do you have lots of energy, I got to know you on a personal level and you humor me on a regular basis. One thing about being a business owner, I own It's Time Promotions and I get to work with amazing other entrepreneurs. That's how I got to know Jamie, is she came into work here at It's Time and we hit it off right off the get go. She's also with me at BNI here in Lloydminster, so we have a great relationship. Okay Jamie, introduce yourself to everybody.
Jamie Soucy: [00:01:20] Hi, Sharon. Thanks for having me. I am the owner of the Pet Planet store in Lloydminster. Pet Planet is an established franchise, it's dedicated to providing pets with the best life possible. The store has been open for 12 years here in Lloydminster, and I've been the owner for three years.
Sharon DeKoning: [00:01:42] Let's talk about franchises. You purchased a franchise, what possessed you to purchase a franchise instead of starting a franchise? I know that you worked there previously, is that how you fell into the franchise?
Jamie Soucy: [00:01:59] No, my daughter actually worked there for five years. She started there when she was 16, and she worked right through her first couple of years of college. When the store was up for sale, then the discussion started. That's how I got into the Pet Planet franchise.
Sharon DeKoning: [00:02:17] When you initially thought about this was it overwhelming, all the paperwork, jumping into the franchise? What were your thoughts on that?
Jamie Soucy: [00:02:26] There was definitely a lot that went into it. We had to basically vet the franchise, but they also had to vet us. We had numerous discussions, we had to look at financials, we had to look at everything from how the product gets into the store to how to use the POS system that you sell it. There was a huge amount of research and information that we had to go through.
Sharon DeKoning: [00:02:53] Did you go off site for training?
Jamie Soucy: [00:02:56] I went to Calgary for two weeks and did training. I learned about the franchise itself, I learned about the products itself. Then I spent one week in a physical store and worked in the corporate store to learn product knowledge and the day to day operations. So that was really helpful.
Sharon DeKoning: [00:03:22] Sometimes as a business owner, when we start fresh we learn on the go. We don't know. You're building your own systems, you're stumbling. The learning curve is huge. Not saying franchises don't have learning curves, of course they're going to have learning curves, but they're there as a support system as well.
Jamie Soucy: [00:03:52] Yes, absolutely.
Sharon DeKoning: [00:03:54] Your POS system, is it actually part of the Pet Planet franchise?
Jamie Soucy: [00:03:59] Pet Planet has negotiated, and they are the ones that deal with the POS company that we use. If there's any issues or anything, we go through our head office, we go through the franchisor and they deal with those issues for us.
Sharon DeKoning: [00:04:31] So those are a few of the advantages, what are the other advantages of having a franchise?
Jamie Soucy: [00:04:39] It is definitely an established system. They tell you what has been successful in the past. I can refer back to them and say, I know that all the products we have in our store pass a certain level, a high quality level, of a certificate of trust. We don't carry anything that's below a certain quality. We don't carry things that we don't know where they're sourced from or how those sources are fed, slaughtered, processed after. When people come to our store, they can be rest assured that it's only great products that they're getting. It's also a sound peace of mind for myself, when I'm able to discuss that ...
In this inspiring episode, entrepreneur and author Pak Wong shares his remarkable journey from Hong Kong to Canada and the lessons he's learned along the way. Pak tells Sharon his story of arriving at 19, building success on adaptability, integrity, and perseverance. He recounts how community trust and strong relationships helped him launch his first business venture, despite financial hurdles. Throughout his career, he has prioritized mentorship, giving back, and fostering meaningful connections in business.
Pak also discusses key themes from his book, Beyond Adversity, Dawn Awaits, where he emphasizes the power of resilience, mindset, and legacy. He shares practical advice on overcoming business challenges, embracing change, and maintaining a positive outlook. Now in semi-retirement, Pak continues to mentor young entrepreneurs and pursue public speaking to inspire others. Tune in to hear his invaluable insights on success, self-care, and the importance of community.
About Pak Wong
Pak Wong is a seasoned entrepreneur, author, and mentor known for his resilience, adaptability, and commitment to community. Originally from Hong Kong, he immigrated to Canada at 19 and built a successful career in hospitality and business. His entrepreneurial journey includes the acquisition of the Green Head Motel in Provost, a testament to the power of trust, relationships, and perseverance.
As the author of Beyond Adversity, Dawn Awaits, Pak shares insights on overcoming challenges, fostering a positive mindset, and leaving a lasting legacy. Passionate about mentoring, he has been involved with Entrepreneur Canada since 2016, guiding young business leaders toward success.
Resources discussed in this episode:
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Contact Sharon DeKoning | It's Time Promotions:
Contact Pak Wong:
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Transcript:
Sharon DeKoning: [00:00:17] Welcome back to It's Time for Success: The Business Insights Podcast. Today, I'm thrilled to introduce you to an incredibly inspiring guest, Pak Wong. Pak is not only a successful entrepreneur, but also an author whose journey is a testament to resilience, determination, and the power of lifelong learning. I should add 'a positive attitude' in there, too. That's probably one of the key things that I take away from you, Pak. Pak's story is remarkable. Originally from Hong Kong, he moved to Canada at the young age of 19. Embracing a new country and culture, played a significant role in shaping his career and life path. His journey is a powerful example of how adaptability, hard work and positivity can lead to success in both business and life. In his book 'Beyond Adversity, Dawn Awaits', Pak shares his personal experiences, the highs and lows of entrepreneurship, and the life lessons he's gained along the way. Today, we're excited to learn more about his journey, how embracing Canada has influenced his career, and the wisdom he has gathered along the way. In this episode, we'll dive into Pak's entrepreneurial story, explore the lessons he's learned, and hear his advice for navigating challenges while staying focused on what's important. Get ready for a conversation filled with valuable insights, inspiring stories, and practical tips you can apply to your own journey as an entrepreneur. Pak, thank you so much for joining me today. Let's talk about something significant in your path, like your business journey, and how you overcame it. I know from our coffee there's a few points, but let's talk about a few significant things that knocked you down, but you had to overcome and get back up.
Pak Wong: [00:02:00] Throughout the journey in my business ventures, the numerous situations and incidents that we have to deal with, some are tougher to address than others. The one that really stands out in my mind is how we acquired the Greenhead Motel. We came to Provost in 1985 on a lease arrangement to open up a new restaurant. We had a five year lease on the restaurant, and we were doing really well. We built a very vibrant business, but after about 3 or 4 years, we knew that in order to continue on with our success, we needed to have a longer term arrangement. We started to approach the landlord to extend our lease, but we were not getting any firm commitment from him. As the end of the lease was getting close, we were faced with the dreaded possibility of not having the lease to continue on with the business that we spent so much time and hard work to build. Having a young family and starting a new time, that was really devastating to even think about. Fortunately, through a local friend, and I think that's a testimony of how we build relationships within the community, we were able to make contact with Bob Gregory.
Pak Wong: [00:04:25] We had a meeting with him, looked over the place, and we really liked what he had there. We saw a lot of potential. We talked and we came up with a deal, whereby we will purchase the Greenhead for $1 million. The way he came up with that price is, he said, I owed the bank $800,000, I contributed $200,000 of my own money into it, and that's what I wanted to get back and look after. Basically, we can buy the motel from him for $1 million. Which, at the time, is a pretty good value for what he's asking. But the thing is, being new in business, we do not have the capacity and ability to take on $1 million of commitment. In order to make the deal happen, he said, this is how we're going to do it. You can take over my bank loan of $800,000 and I will guarantee it for you. You'll see that it will be impossible for us to qualify, and you can pay me back my $200,000 seller's loan with no interest over ten years.
Pak Wong: [00:05:52] Basically, he's offering us an opportunity to walk in there with no investment and operate. I was in banking prior to that, and this is something that you can't even imagine being offered to anybody. My question to him at the time was, why did you have so much confidence and trust in us? The answer he gave me was something that I still carry in my mind all these years. He said, you came to Provost about five years ago, you have made a tremendous contribution to this community, and you have built a very successful business. As a matter of fact, you almost put my business out of circulation. He said, I would have no worry about your ability to make this a success. He said, this is my dream, you know what we have here, but my family is not interested in carrying it on, so I'd like to see it go to somebody like yourself. I knew that you were going to be a...