In this interview, Betsy O’Rourke, former Chief Commercial Officer at Xanterra Travel Collection, reflects on her lifelong journey in travel and hospitality—from crewing on boats in Malta to leading global brands. She discusses strategic leadership, resilience through crises, and mentoring future leaders. Betsy emphasizes curiosity, agility, and empathy as essential traits for growth in both business and personal development.

Brad shares how his leadership style has evolved over time, including what has gotten better and worse, and how he views team sports playing a role in developing leaders. He discusses what he's learned from board service, how he stays physically and mentally healthy, and why surrounding yourself with the best people, personally and professionally, is critical. Brad also shares some sayings that serve as his guiding stars and what he'd tell 18-year old Brad today.

Sarah shares why she trusts her instincts when it comes to evaluating risks and the impact her preparation and practice have on her public speaking. She discusses the importance of the outdoors and physical activity on her overall performance and why curiosity is important. She talks about how developing human connections can help you feel more at ease in any environment, how she tackles moments of self-doubt, and what she'd tell her younger self.

Rafat Ali shares his journey from engineer-turned-journalist to serial media entrepreneur, reflecting on the choices, setbacks, and grit behind building Skift. We explore the most admired leadership qualities, founder-led passion, and customer empathy. Don’t miss his parting advice on career compounding, travel, embracing contrarian views, and the power of “ask and you shall receive.”

Brian shares why investing time upfront is one of the keys to building high-performing teams. He also explains how his The Power of Gratitude at Work program helps transform organizations – and why it’s easy to do. Brian underscores the importance of public speaking and why loving what you do, saying Yes, and raising your hand for more opportunities are critical.

Baron shares how he approaches taking major risks, including moving to 5 countries on 3 continents, and the opportunities created by working in emerging markets, plus how those experiences enhanced his career in the U.S. He also explains why one should not pursue a mentor simply because they occupy a role you aspire to as well as the two key qualities he looks for on his teams.

Leora reveals opportunities to attract and retain the next generation, and she debunks myths about them. Leora also shares tips for developing one’s network into friendships and why doing great work is only Part A of what’s needed to succeed. Plus, she discusses ageism in our industry and why young people should say Yes to opportunities.

One of hospitality’s most prolific, well-respected presenters, Jan shares his public speaking journey, including specific things to do before, during, and after your presentation to elevate your public speaking. He also shares how raising your hand can help you to be “seen” by senior leaders, how he navigates tremendous ambiguity, and why acknowledging people’s humanity is critical.

Rod shares his journey from working in high school catering services to becoming President of HVS. He reflects on his growth as a public speaker and his preparation, his approach to leadership, and why he prioritizes and models wellness and self-care. As an openly gay, Latino senior executive, Rob highlights the critical role that workplace culture, inclusion, and representation play in shaping his leadership.

Jacob shares how an early love of video games led to a career in technology and the hospitality industry. He discusses why trust is critical in leadership, reflects on his own leadership evolution and philosophies, and why anticipating and learning from challenges is more important than being perfect. Jacob also talks about cooking as a form of self care and why relationships matter in an industry that seems so large but is really so small.

From proving doubters wrong early on to leading with determination and kindness, Carolyne reminds us that “success doesn’t come easy, but small wins build confidence and influence.” She also shared candidly about overcoming imposter syndrome, the importance of surrounding yourself with the right people, and why sometimes the best advice is simple: “You’ve got this.” Her story is a powerful example of resilience, authenticity, and leadership with heart.

Having worked in over 25 countries, Petra career has been built on taking risks and leaning into the resilience she’s built along the way. In this interview, she explains the advantages of interim executive roles and shares the key factors that drove her success. In addition, she details the three things to keep in mind when advocating for oneself.

Dorothy Dowling interviews Brian Hicks, CEO of the Hospitality Sales and Marketing Association International. They discuss Brian's career journey, the importance of intentional career paths, effective team leadership, the significance of networking, and the evolving landscape of technology and innovation in the hospitality industry. “Understand your personal purpose—know where you add the most value—and invest deeply in relationships. Connections may open doors, but it’s the relationships you...

Dorothy Dowling interviews Tedd Evers, Global Partner, Lead for Travel and Hospitality at AWS, discussing his career journey, leadership during crises, prioritization, and future innovations in hospitality. Tedd emphasizes curiosity, agile thinking, empathy, personal balance, and the critical role of data strategy in transforming the industry.

Dave shares the importance for both career and joy to collide. An accomplished Executive Recruiter, he discusses the Top 2 Tips for negotiating an offer letter, which most people rarely do, and 3 Traits that make current candidates stand out, which differ from the past. He also explains why everyone in hospitality has an obligation to make our industry the Employer of Choice, which it currently is not.

Heather shares how she views taking risks as pushing boundaries and the quote that helps propel her every day in her personal and professional lives. She talks about how she leaned into compassion and adaptability as key leadership traits during the pandemic. She discusses how public speaking has built her confidence and that she overcomes self doubt through changing the narrative in her mind, aided by a deep focus on intentionally establishing a healthy mindset.

In a conversation filled with wisdom and experiences, Dorothy Dowling sits down with John Paul Nichols, CEO of Club Quarters, on the hospitality podcast "It's Personal Stories." Nichols takes us through his career, revealing how a strategic blend of opportunistic decisions, international exposure, and cultural diversity has paved the way for his enduring success in the industry.

Lukasz shares insights on his extensive international career, leadership lessons, relationship building, and balancing professional and personal life through the Japanese concept of Ikigai.

Donte discusses the importance of community on his leadership style and how social impact and business success can go hand in hand. He shares his strategies for overcoming self doubt, building great teams, overcoming challenges, and developing new skills. He also talks about why representation matters, his public speaking journey, and what drives his curiosity.

Dr. Peter Ricci encourages us to stay open-minded and embrace differences, rather than dismissing them simply because they challenge our preferences. He reminds us not to lose sight of who we are in the face of immediate challenges. In our conversation, we explore the best advice he’s ever received and how he equips his students to thrive in a rapidly changing world. Don’t miss his powerful insights on self-empowerment!