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Internal Customer Handbook: A Work Culture Podcast for People Leaders
Wendy Conrad
87 episodes
4 days ago
What if we intentionally treated our teams as if they were the internal customer? What would that look like and how would that affect our businesses? Join me as this book-idea-turned-podcast comes to life for a year-ish, helping people leaders craft their people-centric leadership practices. We will talk about everything from mental health and community self-care, to beehives and taco Tuesdays. Hosted by Wendy Conrad of Your Happy Workplace, with the possibility of guests. Check out the History's Horrible Bosses Bonus Series episodes.
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Management
Business
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All content for Internal Customer Handbook: A Work Culture Podcast for People Leaders is the property of Wendy Conrad and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
What if we intentionally treated our teams as if they were the internal customer? What would that look like and how would that affect our businesses? Join me as this book-idea-turned-podcast comes to life for a year-ish, helping people leaders craft their people-centric leadership practices. We will talk about everything from mental health and community self-care, to beehives and taco Tuesdays. Hosted by Wendy Conrad of Your Happy Workplace, with the possibility of guests. Check out the History's Horrible Bosses Bonus Series episodes.
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Management
Business
Episodes (20/87)
Internal Customer Handbook: A Work Culture Podcast for People Leaders
Week Fifty-Two: Bloopers and Birthdays

52 weeks, 86 episodes, 2 birthdays, and a bunch of bloopers.



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2 years ago
10 minutes 13 seconds

Internal Customer Handbook: A Work Culture Podcast for People Leaders
Week Fifty-One: Evolution, Magic, and Truth

Evolution, Magic, and Truth

What do these have to do with our workplaces?

Reflection questions included!

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2 years ago
8 minutes 17 seconds

Internal Customer Handbook: A Work Culture Podcast for People Leaders
Week Fifty: Burnout, Body Language, and Community

Do we listen to what our bodies are telling us?

How does if feel to ask for help?

How does the community perspective factor in?

And what does this all have to do with our workplaces?

Today we talk about it.


Resources and mentions:

Braiding Sweetgrass by Robin Wall Kimmerer

Week 48: Individualism vs Community

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2 years ago
10 minutes 35 seconds

Internal Customer Handbook: A Work Culture Podcast for People Leaders
BONUS: The Debate Continues- WFH Article Reaction

Just when you thought we were done talking about the work from home debate, here we are reacting to yet another article on the subject. And I’m about to get spicy about it!

Sources and Resources:

Subject Article on Yahoo

BONUS article reaction episode from March 10, 2023

BONUS episode To Remote or Not from May 2022

BONUS Dear Remote Workers from October 2022

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2 years ago
15 minutes 31 seconds

Internal Customer Handbook: A Work Culture Podcast for People Leaders
Week Forty-Nine: Individualism vs Community

Today we talk about individualism and community in our workplaces.

Definitions of individuality vs individualism, and community vs collectivism are discussed, along with an offering of some reflection questions to help imagine and create something different in our workplaces.


Sources and mentions:

Article: Why Community Matters in the Workplace

Article: Individualist vs Collectivist Workplace Cultures

Bonus: The Black and White of Binary Thinking

Bonus: We Are (Not) Family

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2 years ago
13 minutes 18 seconds

Internal Customer Handbook: A Work Culture Podcast for People Leaders
BONUS: Politics and Cursing- Gun Violence in the U.S.

Today's bonus episode is the podcast version of my newsletter that went out this week in the aftermath of the school shooting in Nashville.


Sources and Mentions:

LinkedIn Post by Lily Zheng re: organizational change

Leading cause of death for children and teens, source

Number of mass shootings to date stats

Permit-less carry in Florida

Florida Book Bans

RKA YouTube video re: marketing guns to kids

RKA Podcast episode re: the history of gun marketing in the U.S.

All About Love by bell hooks

News is Traumatic

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2 years ago
11 minutes 37 seconds

Internal Customer Handbook: A Work Culture Podcast for People Leaders
Week Forty-Eight: Neurodiversity in the Workplace

I talk a lot about brain science in my work and here on the podcast. I’ve realized that I’ve been doing it wrong.


Today we talk about neurodiversity in the workplace, and how being inclusive benefits everyone.


Today's episode was inspired by a conversation with a friend. You know who you are (wink wink.)


Sources and mentions:


More about Rejection Sensitive Dysphoria on WebMD


Mental Health First Aid Certification


Article: Neurodiversity in the Workplace on PsychCentral


Article on Harvard Business Review 2017


Article on Business Insider: How Neurodivergence Can Be an Asset

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2 years ago
13 minutes 16 seconds

Internal Customer Handbook: A Work Culture Podcast for People Leaders
BONUS: Activism and the Future of Work with Josephine Kalipeni

BONUS GUEST Josephine Kalipeni, Executive Director at Family Values at Work, joins today to talk about family leave, workplace policy change, activism in the workplace, and the future of work.

This is a must listen, y'all.

CLICK HERE to learn more about Family Values at Work.

CLICK HERE to check out my live interview with Josie on Instagram, "The Racist & Sexist History of Caregiving"

Week 11: Business as Activism and Artistry, pt 1

Article: Should Political Conversations Be Banned in the Workplace?

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2 years ago
39 minutes 46 seconds

Internal Customer Handbook: A Work Culture Podcast for People Leaders
Week Forty-Seven: Why don't you stay?

You may have heard of exit interviews, but do you know about stay interviews? Today we talk about it...

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2 years ago
8 minutes 40 seconds

Internal Customer Handbook: A Work Culture Podcast for People Leaders
BONUS: Article Reaction- Beware a Culture of Busyness

Why do we continue to worship at the altar of busyness?

Today I react to the HBR article, "Beware a Culture of Busyness" sent to me by my friend, Sarah.

A shocking experiment (literally), Mark Zuckerberg, and how the US sucks at family leave are all discussed on today's bonus episode, along with tips from the article to help us reverse course from the culture of busy. 

Sources and Mentions:

Article on HBR.org

More on Effort Justification

Shocking Experiment

Family Leave rankings and stats

Workplace Boundaries episode

Corporate Social Responsibility episode

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2 years ago
18 minutes 33 seconds

Internal Customer Handbook: A Work Culture Podcast for People Leaders
Week Forty-six: Changing Our Minds in Leadership

What does changing our minds look like in leadership? Why is it important? And WHY do we sometimes resist admitting to it SO HARD?

Sources:

Psychology Today article

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2 years ago
9 minutes 46 seconds

Internal Customer Handbook: A Work Culture Podcast for People Leaders
BONUS: Yahoo Article Reaction- To Hybrid or Not to Hybrid

Why are CEOs and business owners resisting the evolution of work?

Why do they want to go back to the office so badly?

Today we talk about it as I react to another article.

Sources and Mentions:

Inspiration Article on Yahoo

Week 7: Beehives in the Workplace? 

Article about viral photo of Twitter employee, Esther Crawford

The History of Work documentary trailer

If you're still wondering where you and your team should land when it comes to remote work, check out the Bonus episode from May of 2022, To Remote or Not to Remote.

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2 years ago
17 minutes 50 seconds

Internal Customer Handbook: A Work Culture Podcast for People Leaders
Week Forty-Five: Work Culture and Orchids

How are our work cultures like orchids?

And are we preventing them from blooming?

Let's talk about it!

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2 years ago
6 minutes 37 seconds

Internal Customer Handbook: A Work Culture Podcast for People Leaders
BONUS: Conscious Corporations? Article Reaction

Today I'll be reacting to an article titled "The Myth of the Socially Conscious Corporation" that is reacting to a new book titled "For Profit: A History of Corporations."

Confused yet? Perfect! Let's dive in...

Sources and Mentions:

Inspiration article on New Republic.com

Ford Hunger March of 1932

Upstream podcast with guest Hadas Thier

History's Horrible Bosses- Henry Ford episode

The History of Work documentary trailer

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2 years ago
18 minutes 15 seconds

Internal Customer Handbook: A Work Culture Podcast for People Leaders
Week Forty-Four: Negativity Bias

What is negativity bias? How can we counteract it in our workplaces?

We explore those questions in today's episode. 

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2 years ago
7 minutes 18 seconds

Internal Customer Handbook: A Work Culture Podcast for People Leaders
BONUS: Language Matters series debut

Why does the language we use matter?

What words and phrases are we using that have their origins in war and violence?

Today we talk about it.

Sources and mentions:

Masood Boomgaard deadline tiktok

Origins of "Deadline"

Article on APA (quote source)

War Words in the Workplace (source article)

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2 years ago
11 minutes 50 seconds

Internal Customer Handbook: A Work Culture Podcast for People Leaders
Week Forty-Three: Mission and Purpose

This is not a repeat. I repeat, this is NOT a repeat. 

Mission and purpose are crucial to healthy work cultures, so we are talking about it again as a result of a recent conversation with a fried.

Mentions:

Week 14: The Power of Purpose

Week 22: Power of Purpose 2.0

Wanna hire me to deliver Connecting the Whys? CLICK HERE for more info.

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2 years ago
8 minutes 22 seconds

Internal Customer Handbook: A Work Culture Podcast for People Leaders
Week Forty-Two: Workplace Boundaries

Are workplace boundaries a foreign concept in your organization? Let's talk about it.

Today's episode was inspired by a book I am currently reading, The Sugar Jar, by Yasmine Cheyenne.

Mentions:

Binary Thinking bonus episode

Rest is Resistance by Tricia Hersey

Laziness Does Not Exist by Dr. Devon Price

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2 years ago
12 minutes 1 second

Internal Customer Handbook: A Work Culture Podcast for People Leaders
Week Forty-One: Curious or Critical

Today we talk about fault vs responsibility, self reflection, and curiosity.

This episode originally appeared as an article on LinkedIn in April 2022, which you can read HERE. 

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2 years ago
10 minutes 59 seconds

Internal Customer Handbook: A Work Culture Podcast for People Leaders
Week Forty: Workplace Science Lab

Why should we be experimenting in our work cultures?

Today we talk about it while laughing like a genius scientist!

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2 years ago
7 minutes 40 seconds

Internal Customer Handbook: A Work Culture Podcast for People Leaders
What if we intentionally treated our teams as if they were the internal customer? What would that look like and how would that affect our businesses? Join me as this book-idea-turned-podcast comes to life for a year-ish, helping people leaders craft their people-centric leadership practices. We will talk about everything from mental health and community self-care, to beehives and taco Tuesdays. Hosted by Wendy Conrad of Your Happy Workplace, with the possibility of guests. Check out the History's Horrible Bosses Bonus Series episodes.