Welcome to Insurance Covered, the podcast that covers everything insurance.

In this episode, Peter Mansfield interviews Mark Wheeler, co-CEO of Mosaic Insurance, discussing his journey from underwriter to CEO, the challenges and joys of leadership in the insurance industry, and the impact of geopolitical risks and technological advancements like AI and climate change on the sector. Mark emphasises the importance of curiosity, collaboration, and maintaining a strong company culture while navigating the complexities of the insurance landscape.

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Welcome to Insurance Covered, the podcast that covers everything insurance.

In this episode, Peter Mansfield interviews Sandra Lewin, Founder of 100 Women in Insurance. They discuss Sandra's journey into the insurance industry, her motivations for advocating for women, and the importance of celebrating female talent. The conversation covers statistics on women in the insurance market, the challenges they face, and the role of men in achieving gender equality. Sandra shares insights on the retention of female talent and the impact of societal structures on women's careers. The episode concludes with advice for both men and women in the industry.

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Welcome to Insurance Covered, the podcast that covers everything insurance.

In this episode, Peter Mansfield interviews Lorraine Harfitt, CEO of Asta, to explore the role of Lloyd's Managing Agents. Lorraine shares her journey in the insurance industry, the structure of Lloyd's, and the responsibilities of managing agents. The conversation delves into the differences between managing agents and members agents, the history of managing agents, and the regulatory framework governing them. Lorraine also discusses the future of Asta and the Lloyd's market, highlighting opportunities for young professionals in the insurance sector.

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Welcome to Insurance Covered, the podcast that covers everything insurance.

In this episode, Peter Mansfield dives into the intricate world of insurance-linked securities and catastrophe bonds with expert Steve Evans. They explore the convergence of insurance and capital markets, discussing how these financial instruments provide protection against major natural disasters. Steve shares insights on the growth of the ILS market, the benefits for insurers and investors, and the future potential of these innovative financial products. Whether you're new to the topic or looking to deepen your understanding, this episode offers a comprehensive overview of a niche yet rapidly expanding market. Tune in to learn how these securities are shaping the future of risk management.

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Welcome to Insurance Covered, the podcast that covers everything insurance.

In this episode, Peter Mansfield is joined by Howard Benge, Director at the Insurance Museum, and they delve into the Great Fire of London, exploring its origins, the conditions leading up to it, and its devastating impact on the city and its inhabitants. They discuss the historical context of London in 1665, the construction methods of the time, and the inadequate fire management practices that contributed to the disaster. Eyewitness accounts provide a vivid picture of the chaos and destruction, while the conversation also touches on the aftermath and the birth of fire insurance as a response to such catastrophic events. This conversation explores the historical significance of the Great Fire of London, its impact on the city, and the subsequent development of fire insurance. The discussion highlights the rapid recovery of London post-fire, the innovative contributions of Nicholas Barbon in establishing fire insurance, and the evolution of insurance companies in response to changing risks. The long-term legacy of these developments is examined, showcasing how the Great Fire shaped modern insurance practices and fire prevention methods.

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keywords

Great Fire of London, fire insurance, history, urban development, eyewitness accounts, London history, heritage consulting, insurance museum, 1666, urban fire management, Great Fire of London, fire insurance, Nicholas Barbon, rebuilding London, historical context, insurance history, fire prevention, insurance companies, legacy of insurance, London history

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Welcome to Insurance Covered, the podcast that covers everything insurance. In this engaging conversation, Peter Mansfield and Nick Wealthall explore the intriguing parallels between poker and the insurance industry. They discuss how the skills learned in poker, such as emotional control, decision-making under pressure, and understanding human psychology, can be applied to underwriting and claims handling. Nick shares his unique journey from a professional poker player to a consultant, emphasising the importance of trust, experience, and the ability to navigate incomplete information.

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Welcome to Insurance Covered, the podcast that covers everything insurance. In this episode Peter is joined by Alun Lucas to discuss online forms, why we hate them, and more importantly how we can improve them. In this episode we cover, the need for online forms, why so many organisations (including insurers) turn to online forms to capture information and how this process can be improved for both sides. We then play a game of 'family formtunes' relating the the questions on a form most likely to cause people to close the form and abandon the process.

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Welcome to Insurance Covered, the podcast that covers everything insurance. In this episode, we dive into the world of insurance innovation with Rosie Denee, Head of Lloyd's Lab. Discover how Lloyd's Lab serves as the innovation engine for the Lloyd's marketplace, supporting the development of new insurance products and de-risking innovation for the market. Rosie shares insights on the evolution of Lloyd's Lab, its award-winning accelerator program, and the significant partnerships that drive innovation in the insurance industry. Tune in to explore the challenges and opportunities in insurance innovation and how Lloyd's Lab is shaping the future of the industry.

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Welcome to Insurance Covered, the podcast that covers everything insurance.

In this conversation, Peter Mansfield and Lorcan Hall explore the critical yet often overlooked role of insurance in achieving the United Nations' Sustainable Development Goals (SDGs). They discuss the current status of the SDGs, the significant funding gap needed to meet these goals, and the reasons why insurance is frequently ignored in development agendas. They discuss the importance of integrating insurance into sustainable development strategies and provides insights from research on how the insurance industry can better articulate its value to public sector organizations.

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keywords: insurance, sustainable development, SDGs, UN 2030 Agenda, climate change, financial systems, risk management, funding gap, insurance industry, public sector, sustainable development, innovation, partnerships, SDGs, insurance, economic growth, societal impact, climate change, resilience, private sector

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Welcome to Insurance Covered, the podcast that covers everything insurance.

In this conversation, Peter Mansfield interviews Andy Creed about runoff and legacy insurance, exploring its significance in the insurance ecosystem. They discuss the evolution of the legacy market, Riverstone's role, the reasons insurers sell their books of business, and the value proposition for Riverstone. The conversation also delves into the differences between reinsurance and legacy insurance, the importance of relationships, active claims management, and the nature of legacy claims. Andy shares insights on the future of the legacy insurance sector and offers career advice for those interested in this field.

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keywords runoff insurance, legacy insurance, Riverstone Group, insurance market, claims management, reinsurance, insurance liabilities, insurance transactions, insurance career, insurance ecosystem

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Welcome to Insurance Covered, the podcast that covers everything insurance.

In this episode, Peter Mansfield is joined by Heidi McCormack, CEO at Emerald Life, to discuss the importance of diversity and inclusion in the insurance industry, focusing on the unique challenges faced by underrepresented groups, particularly the LGBTQ+ community. Heidi shares her journey from working in Russia to co-founding Emerald Life, an insurance company dedicated to addressing the needs of diverse populations. They explore the barriers to insurance uptake, the discriminatory practices within the industry, and the innovative steps Emerald Life is taking to create inclusive products and services. The discussion also touches on the importance of feedback and continuous improvement in serving their customer base. In this conversation, Peter Mansfield and Heidi McCormack discuss the evolving landscape of community and inclusion within the insurance industry, emphasizing the importance of diversity, addressing unconscious bias, and the future of insurance products. They explore how businesses can champion equity and the necessity of compassion in customer interactions.

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keywords insurance, diversity, inclusion, LGBTQ+, underinsurance

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Welcome to Insurance Covered, the podcast that covers everything insurance.

In this episode, Peter Mansfield speaks with Michael Keating, CEO of the Managing General Agents Association (MGAA), about the role and evolution of Managing General Agents (MGAs) in the UK insurance market. They discuss Michael's journey in the insurance industry, the definition and purpose of MGAs, the benefits they provide to insurers, and the current landscape of MGAs in the UK. The conversation also covers the regulatory environment, the importance of underwriting talent, the impact of technology, and the future outlook for MGAs. Michael emphasizes the buoyancy of the sector and the opportunities it presents for those looking to work in insurance.

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Keywords: MGAs, insurance, underwriting, regulation, claims, technology, parametric products, insurance market, MGAA, insurance careers

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Welcome to Insurance Covered, the podcast that covers everything insurance. In this episode Peter is joined by Wajahat Khawaja and the topic of discussion is Takaful, an Islamic form of insurance.

This conversation explores the concept of Takaful, an Islamic form of insurance based on principles of solidarity and mutual cooperation. Wajahat Khawaja, an expert in the field, discusses the historical context, market growth, and the importance of Sharia compliance in Takaful. The discussion also delves into the ethical implications of Takaful, its appeal to non-Muslims, and the future potential for growth in various regions, including the UK. The conversation concludes with personal reflections on faith and the significance of Ramadan.

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keywords Takaful, Islamic insurance, Sharia compliance, mutual cooperation, insurance market growth, ethical investment, faith and insurance, re-Takaful, contributions, global Takaful

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Welcome to Insurance Covered, the podcast that covers everything insurance. In this episode Peter is once again joined by podcast regular Paul Miller and the topic of discussion is the role of insurance during WWII.

In this episode, Peter Mansfield and Paul Miller explore the intricate connections between World War II and Lloyd's of London, marking the 80th anniversary of VE Day. They delve into personal stories, the operations of Lloyd's during the war, and the impact of significant events such as Dunkirk and the Battle of Britain. The conversation highlights unique insurance stories, the contributions of Lloyd's staff on the home front, and the tragic tale of the City of Benares. The episode concludes with a reflection on the commemoration of those from Lloyd's who served in the war.

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Keywords: World War II, Lloyd's of London, Dunkirk, Battle of Britain, insurance history, VE Day, military history, insurance stories, home front, maritime losses

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Welcome to Insurance Covered, the podcast that covers everything insurance. In this episode Peter is once again joined by Crum & Forster CEO, Marc Adee and they discuss the fall and rise of an American insurer and Marc's book; 'The Once and Future C&F'.

In this conversation, Peter Mansfield and Mark Adee discuss the history of Crum and Forster, an American insurer, focusing on its rise, fall, and eventual resurgence. They explore the origins of the company, its innovative business model, the challenges it faced during the 1960s and 70s, and the lessons learned from its eventual sale in 1982. The discussion highlights the complexities of the insurance industry and the importance of understanding market cycles and financial discipline. In this conversation, Marc Adee discusses his experiences and insights from his time in the insurance industry, particularly focusing on his tenure at Crum & Forster and the challenges faced by Xerox in the insurance sector. He emphasises the importance of corporate culture, the need for stewardship in business, and the lessons learned from navigating market challenges. Adee also reflects on the evolution of Crum & Forster and the significance of understanding the insurance business deeply.

You can download a free copy of the book here:

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keywords Crum and Forster, insurance history, American insurer, Marc Adee, Peter Mansfield, Fairfax Group, insurance industry, corporate structure, market cycles, financial discipline, Xerox, insurance, Crum & Forster, corporate culture, leadership, business strategy, financial services, market challenges, stewardship, insurance industry

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Welcome to Insurance Covered, the podcast that covers everything insurance.

In this episode, Peter Mansfield interviews Natalie Graham, the global head of claims at Mosaic Insurance, to discuss the intricacies of Directors and Officers (D&O) Insurance. They explore the definition, scope, and liabilities associated with D&O insurance, including the types of claims that can arise against directors and officers. Natalie shares insights on unusual claims, securities claims, and the global perspective on D&O insurance. The conversation also delves into who purchases D&O insurance, conflicts of interest, coverage and exclusions, and the scale of losses in the D&O insurance market. Finally, they discuss current issues and future claims in the D&O space, as well as advice for aspiring claims professionals.

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keywords Directors and Officers Insurance, D&O Insurance, Liability, Claims, Securities Claims, Insurance Policies, Corporate Governance, Risk Management, Insurance Market

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Welcome to Insurance Covered, the podcast that covers everything insurance.

In this episode Peter is joined finance and accounting expert Stephen Brookson, In this episode we delve into the intricacies of insurance finance, exploring how insurers assess profitability through premiums, claims, and financial metrics. They discuss the unique challenges of estimating costs in the insurance industry, the significance of claims as a major expense, and the complexities of accounting for reserves and loss ratios. The conversation highlights the importance of understanding revenue recognition and the operational costs associated with acquiring business in the insurance sector. This conversation delves into the intricacies of insurance finance, focusing on key metrics such as loss ratios, combined ratios, and the impact of reinsurance. The discussion also covers the recent changes brought about by IFRS 17, investment strategies employed by insurers, and the evolution of accounting practices in the insurance industry. The speakers emphasize the importance of understanding these concepts for better financial decision-making in insurance.

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Welcome to Insurance Covered, the podcast that covers everything insurance. In this episode Peter is joined by Ben Rose, Co Founder of Supercede. In this episode they delve into the world of reinsurance, exploring its fundamental concepts, terminology, and the necessity for insurers to engage in reinsurance. They discuss the differences between facultative and treaty reinsurance, as well as proportional and non-proportional reinsurance structures.

The conversation highlights the complexities of reinsurance deals and the importance of understanding these concepts for effective risk management in the insurance industry. This conversation delves into the complexities of reinsurance, exploring how risk is managed through various layers and types of coverage.

They also discuss the impact of significant events like wildfires on claims, the challenges insurers face in determining their reinsurance needs, and the current state of the reinsurance market amidst changing conditions. The importance of data quality and proactive communication between insurers and reinsurers is emphasized, along with the strategic nature of reinsurance as a field.

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Welcome to Insurance Covered, the podcast that covers everything insurance. In this episode Peter is joined by Dr Eliza Filby, and in this episode the discuss the multi generational workplace and the challenges that come with it.

In this episode we cover:

• Generational dynamics are crucial for understanding workplace interactions.
• Communication styles differ significantly across generations.
• Intergenerational conflict often stems from differing experiences.
• Each generation has unique characteristics that influence their work style and expectations.
• Baby Boomers redefining retirement and old age.
• The extent to which Gen X are overlooked, and the role they play in the workforce.
• AI's impact on the workplace.

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Welcome to Insurance Covered, the podcast that covers everything insurance. In this episode Peter is joined by Chris Moore, head of Apollo ibott 1971, and in this episode they discuss the underwriting of new AI risks. 

In this episode we cover:

• The work Chris and Apollo ibott 1971 do.
• New technology leads to new risks which leads to new insurance.
• Insurance must adapt to new risks generated by AI.
• The insurance industry needs to embrace innovation and change.
• The role insurtechs play in this evolution of insurance.
• What the future of insurance will look like.

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