Ever notice how some builders make client relationships look effortless while others constantly battle difficult clients and scope creep?
In this episode, we spend the day with Dale Spencer, founder of SOBAC, a luxury custom home builder specialising in stunning beachside and holiday homes along South Australia's beautiful Fleurieu Peninsula.
Dale has cracked the code on something most builders struggle with - turning every client interaction into an enjoyable experience that builds genuine friendships, not just transactions.
🏗️ WHAT YOU'LL DISCOVER:
Dale's "early engagement" strategy that transforms client relationships
How he manages $2M+ projects without losing his mind (or his clients)
The team restructure that changed everything for his business
Why he deliberately involves himself in projects earlier than most builders
His communication framework for keeping complex builds on track
The mindset shifts that took him from doing everything to building a team that works
📍 FEATURED PROJECT:
We take you inside a stunning oceanview family legacy project being built.
💡 KEY TAKEAWAYS:
How to balance client vision with budget reality
The importance of early collaborative design
Building teams that clients actually love working with
Maintaining positivity through inevitable business challenges
This isn't your typical building business content. Dale's refreshingly honest about his mistakes, his successes, and what it really takes to build a custom-building business that works for everyone involved.
Perfect for builders who want to move beyond transactional relationships and create something genuinely meaningful with their clients.
Featured: Dale Spencer - Founder, SOBAC
Hosted by: JP - Bizvideo
#BuildingBusiness #CustomHomes #ClientRelationships #AustralianBuilders #BusinessStrategy #BuilderPodcast