What does it really take to build trust in a complex, high-pressure organisation?

In this episode of Insights from the Coalface, I’m joined by Klaus Moosmayer, Chief Ethics, Risk and Compliance Officer at Novartis, to explore how leaders can move beyond compliance checklists and embed integrity, trust, and ethical agility into the DNA of their organisations.

We discuss Klaus’s remarkable journey - from navigating crisis at Siemens to driving innovation and integrated assurance at Novartis - and the powerful lessons he’s learned along the way. From AI and ethical risk, to building a speak-up culture and balancing innovation with regulation, this is an unmissable conversation for any leader navigating uncertainty in today’s volatile world.

🔍 Topics we cover include:

• Why most leaders overestimate the trust they inspire—and how to close the gap
• Embedding ethics into organisational culture (and why Klaus avoids the term “ethics in the DNA”)
• Creating a practical framework for AI risk, speed to engagement, and responsible innovation
• The value of humility, psychological safety, and listening in leadership
• Building long-term impact in a world obsessed with short-term gains
• What every leader should include in their personal survival kit

Klaus brings global perspective, deep insight, and a refreshing level of honesty to the challenges facing leaders today. Tune in to discover how to lead ethically, think long-term, and stay grounded - no matter how fast the world changes.

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