Independent Thinking - Exploring a new era for retail and the high street
Verdant Forrest Productions
44 episodes
8 months ago
We've all heard the term Metaverse by now, but what is does it actually mean? What could it mean for how we do business or how we shop, for example? How we interact with brands? Will it be detrimental to bricks and mortar retail? And how relevant is it to independent retailers? The answers might not be what you think. This week's episode is with Mary Wallace, Retail and Customer Experience Consultant and member of IBM's Metaverse team. Mary's brilliantly animated a...
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We've all heard the term Metaverse by now, but what is does it actually mean? What could it mean for how we do business or how we shop, for example? How we interact with brands? Will it be detrimental to bricks and mortar retail? And how relevant is it to independent retailers? The answers might not be what you think. This week's episode is with Mary Wallace, Retail and Customer Experience Consultant and member of IBM's Metaverse team. Mary's brilliantly animated a...
Books, Bath and beyond - chatting 'extreme customer service' and bucking retail trends with bookshop Mr B’s Emporium
Independent Thinking - Exploring a new era for retail and the high street
49 minutes
3 years ago
Books, Bath and beyond - chatting 'extreme customer service' and bucking retail trends with bookshop Mr B’s Emporium
There are few places you can escape reality better (on the high street at least) than in a bookshop. Shelves filled with history, memoirs, adventure, sadness, scandal and delight; wonder, joy, pleasure and heartbreak. Books can transport us to another time and remind us that some thoughts and feelings are as old as time itself. Imagination is at the heart of what makes books and authors so special, of course, but what about the booksellers themselves? Well, it turns out they can be just as im...
Independent Thinking - Exploring a new era for retail and the high street
We've all heard the term Metaverse by now, but what is does it actually mean? What could it mean for how we do business or how we shop, for example? How we interact with brands? Will it be detrimental to bricks and mortar retail? And how relevant is it to independent retailers? The answers might not be what you think. This week's episode is with Mary Wallace, Retail and Customer Experience Consultant and member of IBM's Metaverse team. Mary's brilliantly animated a...
