This episode was first released on March 21, 2023. The promise of the internet was that it would be a tool to melt barriers and aid truth-seekers everywhere. But it feels like polarization has worsened in recent years, and more internet users are being misled into embracing conspiracies and cults. From QAnon to anti-vax screeds to talk of an Illuminati bunker beneath Denver International Airport, Alice Marwick has heard it all. She has spent years researching some dark corners of the online experience: the spread of conspiracy theories and disinformation. She says many people see conspiracy theories as participatory ways to be active in political and social systems from which they feel left out, building upon beliefs they already harbor to weave intricate and entirely false narratives. Marwick speaks with EFF’s Cindy Cohn and Jason Kelley about finding ways to identify and leverage people’s commonalities to stem this flood of disinformation while ensuring that the most marginalized and vulnerable internet users are still empowered to speak out.

What if we thought about democracy as a kind of open-source social technology, in which everyone can see the how and why of policy making, and everyone’s concerns and preferences are elicited in a way that respects each person’s community, dignity, and importance?

We cannot build a better future unless we can envision it. EFF’s How to Fix the Internet returns with another season full of inspiring conversations with some of the smartest and most interesting people around who are thinking about how to make the internet – and the world – a better place for all of us. Co-hosts Executive Director Cindy Cohn and Activism Director Jason Kelley will speak with people like journalist Kashmir Hill, Taiwan’s minister of digital affairs Audrey Tang, former White House advisor Tim Wu, digital artist Dr. Nettrice Gaskins and actor and filmmaker Alex Winter, among others. It seems like everywhere we turn we see dystopian stories about technology’s impact on our lives and our futures — from tracking-based surveillance capitalism to street level government surveillance to the dominance of a few large platforms choking innovation to the growing pressure by authoritarian governments to control what we see and say — the landscape can feel bleak. Exposing and articulating these problems is important, but so is envisioning and then building a better future. That’s where our podcast comes in. EFF's How to Fix the Internet podcast offers a better way forward. Through curious conversations with some of the leading minds in law and technology, we explore creative solutions to some of today’s biggest tech challenges.

This episode was first published on May 24, 2022. Pam Smith has been working to secure US elections for years, and now as the CEO of Verified Voting, she has some important ideas about the role the internet plays in American democracy. Pam joins Cindy and Danny to explain how elections can be more transparent and more engaging for all.

Writers sit watching a stranger’s search engine terms being typed in real time, a voyeuristic peek into that person’s most private thoughts. A woman lands a dream job at a powerful tech company but uncovers an agenda affecting the lives of all of humanity. An app developer keeps pitching the craziest, most harmful ideas she can imagine but the tech mega-monopoly she works for keeps adopting them, to worldwide delight. The first instance of deep online creepiness actually happened to Dave Eggers almost 30 years ago. The latter two are plots of two of Eggers’ many bestselling novels—“The Circle” and “The Every,” respectively—inspired by the author’s continuing rumination on how much is too much on the internet. He believes we should live intentionally, using technology when it makes sense but otherwise logging off and living an analog, grounded life. Eggers — whose newest novel, “The Eyes and the Impossible,” was published this month — speaks with EFF’s Cindy Cohn and Jason Kelley about why he hates Zoom so much, how and why we get sucked into digital worlds despite our own best interests, and painting the darkest version of our future so that we can steer away from it.

People with disabilities were the original hackers. The world can feel closed to them, so they often have had to be self-reliant in how they interact with society. And that creativity and ingenuity is an unappreciated resource. Henry Claypool has been an observer and champion of that resource for decades, both in government and in the nonprofit sector. He’s a national policy expert and consultant specializing in both disability policy and technology policy, particularly where they intersect. He knows real harm can result from misuse of technology, intentionally or not, and people with disabilities frequently end up at the bottom of the list on inclusion. Claypool joins EFF’s Cindy Cohn and Jason Kelley to talk about motivating tech developers to involve disabled people in creating a world where people who function differently have a smooth transition into any forum and can engage with a wide variety of audiences, a seamless inclusion in the full human experience.

Dr. Seuss wrote a story about a Hawtch-Hawtcher Bee-Watcher whose job it is to watch his town’s one lazy bee, because “a bee that is watched will work harder, you see.” But that doesn’t seem to work, so another Hawtch-Hawtcher is assigned to watch the first, and then another to watch the second... until the whole town is watching each other watch a bee. To Federal Trade Commissioner Alvaro Bedoya, the story—which long predates the internet—is a great metaphor for why we must be wary of workplace surveillance, and why we need to strengthen our privacy laws. Bedoya has made a career of studying privacy, trust, and competition, and wishes for a world in which we can do, see, and read what we want, living our lives without being held back by our identity, income, faith, or any other attribute. In that world, all our interactions with technology —from social media to job or mortgage applications—are on a level playing field. Bedoya speaks with EFF’s Cindy Cohn and Jason Kelley about how fixing the internet should allow all people to live their lives with dignity, pride, and purpose.

An internet that is safe for sex workers is an internet that is safer for everyone. Though the effects of stigmatization and criminalization run deep, the sex worker community exemplifies how technology can help people reduce harm, share support, and offer experienced analysis to protect each other. But a 2018 federal law purportedly aimed at stopping sex trafficking, FOSTA-SESTA, led to shutdowns of online spaces where sex workers could talk, putting at increased risk some of the very people it was supposed to protect. Public interest technology lawyer Kendra Albert and sex worker, activist, and researcher Danielle Blunt have been fighting for sex workers’ online rights for years. They say that this marginalized group’s experience can be a valuable model for protecting all of our free speech rights, and that holding online platforms legally responsible for user speech can lead to censorship that hurts us all. Albert and Blunt join EFF’s Cindy Cohn and Jason Kelley to talk about the failures of FOSTA-SESTA, the need for encryption to create a safe internet, and how to create cross-movement relationships with other activists for bodily autonomy so that all internet users can continue to build online communities that keep them safe and free.

When a science-fiction villain is defeated, we often see the heroes take their victory lap and then everyone lives happily ever after. But that’s not how real struggles work: In real life, victories are followed by repairs, rebuilding, and reparations, by analysis and introspection, and often, by new battles. Science-fiction author and science journalist Annalee Newitz knows social change is a neverending process, and revolutions are long and sometimes kind of boring. Their novels and nonfiction books, however, are anything but boring—they write dynamically about the future we actually want and can attain, not an idealized and unattainable daydream. They’re involved in a project called “We Will Rise Again,” an anthology pairing science fiction writers with activists to envision realistically how we can do things better as a neighborhood, a community, or a civilization. Newitz speaks with EFF’s Cindy Cohn and Jason Kelley about depicting true progress as a long-haul endeavor, understanding that failure is part of the process, and creating good law as a form of world-building and improving our future.

The promise of the internet was that it would be a tool to melt barriers and aid truth-seekers everywhere. But it feels like polarization has worsened in recent years, and more internet users are being misled into embracing conspiracies and cults. From QAnon to anti-vax screeds to talk of an Illuminati bunker beneath Denver International Airport, Alice Marwick has heard it all. She has spent years researching some dark corners of the online experience: the spread of conspiracy theories and disinformation. She says many people see conspiracy theories as participatory ways to be active in political and social systems from which they feel left out, building upon beliefs they already harbor to weave intricate and entirely false narratives. Marwick speaks with EFF’s Cindy Cohn and Jason Kelley about finding ways to identify and leverage people’s commonalities to stem this flood of disinformation while ensuring that the most marginalized and vulnerable internet users are still empowered to speak out.

What would the internet look like if it weren't the greatest technology of mass surveillance in the history of mankind? Trevor Paglen wonders about this, and he makes art from it. To Paglen, art is a conversation with the past and the future – artifacts of how the world looks at a certain time and place. In our time and place, it’s a world dogged by digital privacy concerns, and so his art ranges from 19th-century style photos of military drones circling like insects in the Nevada sky, to a museum installation that provides a free wifi hotspot offering anonymized browsing through a Tor network, to deep-sea diving photos of internet cables tapped by the National Security Agency. Paglen speaks with EFF's Cindy Cohn and Jason Kelley about making the invisible visible: creating physical manifestations of the data collection and artificial intelligence that characterize today’s internet so that people can reflect on how to make tomorrow’s internet far better for us all. Photo: Ståle Grut (CC-By-Share-alike)