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Hospitality Daily Podcast
Josiah Mackenzie
1058 episodes
1 day ago
In this episode, Barbara Muckermann, CEO of Kempinski Hotels, reflects on her journey to the top and how she’s working to elevate more women into leadership roles across the company. She shares how turning perceived weaknesses into advantages has helped her career, why she believes creating opportunities—not protections—is key for women leaders, and the importance of building trust and transparency as a CEO. Barbara also offers practical advice for aspiring executives on playing to strengths,...
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All content for Hospitality Daily Podcast is the property of Josiah Mackenzie and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
In this episode, Barbara Muckermann, CEO of Kempinski Hotels, reflects on her journey to the top and how she’s working to elevate more women into leadership roles across the company. She shares how turning perceived weaknesses into advantages has helped her career, why she believes creating opportunities—not protections—is key for women leaders, and the importance of building trust and transparency as a CEO. Barbara also offers practical advice for aspiring executives on playing to strengths,...
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Business
Places & Travel,
Society & Culture
Episodes (20/1058)
Hospitality Daily Podcast
Elevating Women and Redefining Leadership: Barbara Muckermann at Kempinski
In this episode, Barbara Muckermann, CEO of Kempinski Hotels, reflects on her journey to the top and how she’s working to elevate more women into leadership roles across the company. She shares how turning perceived weaknesses into advantages has helped her career, why she believes creating opportunities—not protections—is key for women leaders, and the importance of building trust and transparency as a CEO. Barbara also offers practical advice for aspiring executives on playing to strengths,...
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3 days ago
9 minutes

Hospitality Daily Podcast
Kempinski Hotels: What's Magical & What's Next - Barbara Muckermann
In this episode, Hospitality Daily careers correspondent Emily Goldfischer, who is also founder and editor-in-chief of hertelier, sits down with Barbara Muckermann, CEO of Kempinski Hotels. Barbara reflects on her first year leading the world’s oldest luxury hotel brand, drawing on lessons from her career in the cruise industry. She shares insights on the “secret sauce” behind Kempinski’s culture of genuine hospitality, why an asset-heavy approach matters for growth, and how the brand is posi...
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4 days ago
8 minutes

Hospitality Daily Podcast
Kempinski CEO Barbara Muckermann on Leadership, Legacy, and Reinvention
In this episode, Hospitality Daily careers correspondent Emily Goldfischer, founder and editor-in-chief of hertelier, sits down with Barbara Muckermann, CEO of Kempinski Hotels. As the first woman to lead the 162-year-old luxury hotel group, Barbara shares her remarkable career journey from shaping the cruise industry to steering one of hospitality’s most iconic brands. You’ll hear lessons from leading through crisis, navigating global scale, and balancing heritage with reinvention. Rea...
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5 days ago
15 minutes

Hospitality Daily Podcast
Why Visibility Unlocks Guest Satisfaction - Leora Halpern Lanz
In this episode, Leora Halpern Lanz, award-winning hospitality marketing leader and Associate Professor at Boston University’s School of Hospitality Administration, shares how visibility can directly impact guest satisfaction. Using a real-world hotel case study, she shows why physical and digital visibility matter as much as the investments we make in renovations. Leora challenges hospitality leaders to think beyond promotion, asking whether we’re measuring the right things and whether our m...
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6 days ago
8 minutes

Hospitality Daily Podcast
Developing Your Marketing Mindset: A Guide for Hospitality Professionals - Leora Halpern Lanz
In this episode, we’re joined by Leora Halpern Lanz: author, hospitality marketing expert, and professor at Boston University’s School of Hospitality. With her new book, Developing Your Marketing Mindset, coming out today, Leora shares why marketing isn’t just for marketers, but a mindset every hospitality professional needs. You’ll learn how critical and strategic thinking can enhance your approach, why hospitality and marketing are deeply intertwined, as well as lessons from teaching experi...
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1 week ago
26 minutes

Hospitality Daily Podcast
Jordan's House: Radical Hospitality for Caregiving Parents Who Need Rest - Jimmy Peña
Parents of children with special needs rarely get the rest they need, and Jimmy Peña set out to change that. Drawing on his career in private estate leadership and luxury hospitality, he founded Jordan's House, a nonprofit bed and breakfast offering world-class food, spa experiences, and radical hospitality at no cost to caregiving parents. In this episode, Jimmy shares how Jordan’s House began and why “over-the-top” hospitality matters for exhausted families. Listeners will walk away with a ...
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1 week ago
10 minutes

Hospitality Daily Podcast
Private Estate Hospitality: The Exclusive World Where "Every Meal Is the Super Bowl" - Jimmy Peña
In this episode, we learn from Jimmy Peña, Director of Estate Operations for a private, ultra-high-net-worth individual. Jimmy shares how private estate hospitality demands service that exceeds even the most elite hotels, with every meal treated "like the Super Bowl." He explains the nuances of serving at this level, the daily practices that drive excellence, and how lessons from private estates can be applied to any hospitality business. Listeners will come away with a rare inside look at ho...
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1 week ago
10 minutes

Hospitality Daily Podcast
Hiring for Heart, Turning "Opportunity Guests" into Advocates, and Avoiding Counterfeits with Jimmy Peña
What does it take to select and lead people who can deliver authentic hospitality at the highest level? In this episode, we learn from Jimmy Peña, a private estate manager in Beverly Hills and a former member of the Ritz-Carlton quality audit team, who helped shape service excellence across Forbes 5-Star and AAA 5-Diamond properties. Jimmy shares why hiring for heart and hustle is non-negotiable, how he frames service recovery by training teams to see “opportunity guests” instead of “problem ...
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1 week ago
7 minutes

Hospitality Daily Podcast
Heart, Hustle & the Simple, Brutal Beauty of Hospitality - Jimmy Peña
Jimmy Peña believes hospitality comes down to two essentials: heart and hustle. In this conversation, the Beverly Hills estate manager and former Ritz-Carlton quality auditor shares what he learned shaping service excellence across Forbes Five-Star and AAA Five-Diamond properties. Jimmy reflects on the mentors who guided his career, the power of checklists and standards, and the stewardship mindset required to balance service and profit. Hospitality leaders will find practical lessons on crea...
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1 week ago
12 minutes

Hospitality Daily Podcast
Hospitality as Stewardship: The Delight and Dignity of Caring for People, Places, and Moments - Jimmy Peña
Jimmy Peña is a hospitality executive, best-selling author, and nonprofit leader whose career spans luxury hotels, estate operations, publishing, and ministry. A graduate of Baylor University and the University of Texas at Tyler, Jimmy began in the world of health and fitness — becoming Worldwide Fitness Editor for Muscle & Fitness and M&F Hers, co-writing the New York Times bestseller Extra Lean with Mario Lopez, and training celebrities. But as he explains in this episode, a childho...
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1 week ago
14 minutes

Hospitality Daily Podcast
What's Happening in Hospitality Now? Jan Freitag, Jamie Lane & Josiah Mackenzie on Hotels x Short-Term Rentals, Demand Bifurcation, RTO Travel Shifts & More
In this episode, Jan Freitag of CoStar and Jamie Lane of AirDNA join Hospitality Daily host Josiah Mackenzie to unpack what’s really happening in our industry now. We talk about the convergence of hotels and short-term rentals, the widening gap in demand between luxury and the rest of the market, and how return-to-office policies are reshaping travel. You’ll also hear insights into supply, loyalty convergence, and where opportunities exist for owners and operators today. 🔗 Explore more from t...
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2 weeks ago
44 minutes

Hospitality Daily Podcast
Do Wild Stuff: Collaborations, Contrarian Thinking, and Curated Travel in Japan with Ryan Bukstein
Ryan Bukstein has spent his career shaping people-driven brands, from his early work at Ace Hotel to leading marketing at Vacation, and now as a consultant. In this conversation, he shares how collaboration, contrarian thinking, and a love of Japan are coming together in his latest project: a curated travel experience with the founders of clean beauty brand Dam Dam. More episodes with Ryan: Ace Hotel’s Early Days: Punk Spirit and Hospitality InnovationThe Art of Turning Curiosity into Brand E...
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2 weeks ago
13 minutes

Hospitality Daily Podcast
Fixing Independent Hospitality's Discovery Problem with Storytelling & AI - Brett McManus, Inndependent Stays
Independent hospitality is quickly growing in popularity, but discovery remains a big challenge for both travelers and operators. In this conversation, Brett McManus, owner of Après Inn in Killington, Vermont, and founder of Inndependent Stays, explains how he’s addressing this gap. We discuss the costs of relying on OTAs, the power of people-first storytelling, and how AI-driven matching could reshape how travelers discover independent hospitality experiences. Learn more about Inndepen...
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2 weeks ago
26 minutes

Hospitality Daily Podcast
Highs and Lows of Hospitality in 2025: What First-Time Innkeeper Brett McManus Learned About Guest Experience, Operations, and Tech [1-Year Check-In]
A year ago, Brett and Casey McManus went viral for transforming a rundown Vermont roadside motel into a thriving new hospitality concept: Après Inn in Killington, Vermont. In this follow-up conversation, Brett reflects on what he’s learned as a first-time innkeeper: the highs and lows of running a seasonal business, what technology actually enables, and why guest conversations drive reviews and revenue. He also shares lessons from expanding to a second property, the efficiencies that come wit...
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2 weeks ago
22 minutes

Hospitality Daily Podcast
Chick-fil-A's Drive-Thru Training Secret: Making 60 Seconds Count - Ryan Magnon, Ithaka Hospitality Partners
In this episode, Ryan Magnon, Chief Operating Officer of Ithaka Hospitality Partners, shares a valuable lesson from his experience leading training at Chick-fil-A. While speed, accuracy, and consistency mattered in the drive-thru, the real differentiator was hospitality: how team members made guests feel in just 60 seconds. Ryan explains how Chick-fil-A trains frontline employees, many of whom are just 17 or 18 years old, to view each guest not as an order, but as a person with challenges and...
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2 weeks ago
6 minutes

Hospitality Daily Podcast
Why Hospitality Excellence Depends on Leadership Excellence - Ryan Magnon & Scott Rohm, Ithaka Hospitality Partners
Hospitality excellence doesn’t happen without leadership excellence, and in this episode, we hear why from two senior leaders at Ithaka Hospitality Partners. Scott Rohm, Chief Development Officer, and Ryan Magnon, Chief Operating Officer, both built their careers under Horst Schulze at The Ritz-Carlton before their current roles at Ithaka. They share how leadership becomes the real "insurance policy" for hotel owners, why the best companies focus on selecting and developing the right leaders,...
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2 weeks ago
18 minutes

Hospitality Daily Podcast
How We Bring Independent Ideas to Life in Hospitality - Ryan Magnon & Scott Rohm, Ithaka Hospitality Partners
In this conversation, you’ll hear from Scott Rohm, Chief Development Officer, and Ryan Magnon, Chief Operating Officer of Ithaka Hospitality Partners, about how they’ve turned vision into reality across teaching hotels, culinary projects, food halls, and independent hospitality developments. We discuss how Ithaka’s roots at Auburn University shaped their approach, what they’ve learned about partnering with owners to create distinctive projects, and why independent hospitality (with the right...
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2 weeks ago
13 minutes

Hospitality Daily Podcast
How Hoteliers Use Tech in Budget Season for Faster, Smarter Decisions - Stephen German, Actabl [Sponsor Bonus]
Budget season can be stressful for hotel leaders, but in this episode, Stephen German, SVP of Product at Actabl, shares how technology is helping hoteliers move from spreadsheets and guesswork to smarter, data-driven decisions. Stephen explains how ProfitSword provides hotel leaders with real-time visibility, alignment across properties, and powerful comparison tools, making budgeting faster and more accurate. He also highlights how recent product investments are streamlining workflows, reduc...
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2 weeks ago
15 minutes

Hospitality Daily Podcast
How to Survive & Thrive With Proactive Planning for 2025-2026: Advice from The Hotel Financial Coach, David Lund
In this episode, The Hotel Financial Coach, David Lund, shares how to survive and thrive with proactive planning for 2025 and 2026. Also see: David's book, The Prosperous HotelierDavid's blogAdvice for Budget Season (earlier episode with David)Elevating Your Career through Financial Education (earlier episode with David) A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to ge...
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2 weeks ago
25 minutes

Hospitality Daily Podcast
The Power of Recognition, Awards & What I've Learned From The Hospitality Hero - Steven Hesketh
In this episode, Steven Hesketh, CEO of Savvy Hotel Group and founder of Hospitality Hero, shares why recognition and kindness are essential in hospitality. From award-winning stories to everyday acts of appreciation, Steven explains how recognition transforms careers and builds stronger team cultures. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary a...
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3 weeks ago
15 minutes

Hospitality Daily Podcast
In this episode, Barbara Muckermann, CEO of Kempinski Hotels, reflects on her journey to the top and how she’s working to elevate more women into leadership roles across the company. She shares how turning perceived weaknesses into advantages has helped her career, why she believes creating opportunities—not protections—is key for women leaders, and the importance of building trust and transparency as a CEO. Barbara also offers practical advice for aspiring executives on playing to strengths,...