Hospitality Daily Podcast

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Hospitality Daily Podcast

Josiah Mackenzie

1008 episodes

8 hours ago

Scott Roby, President of Pacifica Hotels, shares how he's navigating the current economic environment by strategically cutting costs without sacrificing quality or guest experience. You'll learn about Pacifica’s innovative approach to profitability, including leveraging technology, creatively driving domestic travel demand, and uncovering overlooked operational savings. This episode offers practical insights for hospitality leaders seeking ways to boost margins and maintain excellence in a ch...

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Places & Travel,

Society & Culture

All content for Hospitality Daily Podcast is the property of Josiah Mackenzie and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Scott Roby, President of Pacifica Hotels, shares how he's navigating the current economic environment by strategically cutting costs without sacrificing quality or guest experience. You'll learn about Pacifica’s innovative approach to profitability, including leveraging technology, creatively driving domestic travel demand, and uncovering overlooked operational savings. This episode offers practical insights for hospitality leaders seeking ways to boost margins and maintain excellence in a ch...

Show more...

Places & Travel,

Society & Culture

Episodes (20/1008)

Hospitality Daily Podcast

High Stakes in the High Desert: The Untold Story of Building Reset - Joshua Tree's First Hotel in 15 Years (Adam Wininger and Shannon Ching)

In this episode, we go behind the scenes of Reset Hotel, the first new hotel built in Joshua Tree in over 15 years. Co-founder Adam Wininger and investor Shannon Ching of HP Investors share candid insights and practical lessons from their experience bringing this ambitious, outdoor-focused hotel concept to life. You'll hear why they chose hotels over Airbnb, how trust shaped their partnerships, and why understanding guests' desires ultimately defined Reset’s success. Also see: Designing...

1 day ago

38 minutes

Hospitality Daily Podcast

Finding Creative Inspiration Beyond Hospitality: How Sage’s Chief Creative Officer Stays Ahead - Jessica Werner, Sage Hospitality Group

In this episode, Sage Hospitality Group’s Chief Creative Officer, Jessica Werner, shares her approach to finding fresh creative inspiration by looking beyond the hospitality industry. She explains why seeking inspiration from art, nature, music, and even wine-making can unlock powerful new ideas for hospitality leaders. If you're looking to stay inspired, avoid creative burnout, and bring truly innovative thinking into your work, you’ll love her perspective and practical tips. A few more res...

2 days ago

8 minutes

Hospitality Daily Podcast

AI in Hospitality: How Sage’s Chief Creative Officer Uses Tech Without Losing the Human Touch - Jessica Werner, Sage Hospitality Group

In this episode, Jess Werner, Chief Creative Officer at Sage Hospitality Group, explores how AI is reshaping hospitality without losing its essential human touch. Jess explains how Sage integrates AI to enhance operational efficiency and brand consistency, from refining marketing strategies to maintaining impeccable guest experiences. Yet, she emphasizes that technology must complement, not replace, genuine human connection and creativity. Jess also shares why authentic, experiential ho...

3 days ago

8 minutes

Hospitality Daily Podcast

From Grand Lobbies to Micro Living: Inside A Few of Sage Hospitality’s Innovative Denver Projects - Jessica Werner, Sage Hospitality Group

So far in our series with Jess Werner, we've explored her path to becoming Chief Creative Officer at Sage Hospitality Group and learned about Sage Studio, the innovative in-house design team she's built. Today, we dive even deeper, taking you behind the scenes of Sage Hospitality’s standout Denver projects—from the community-driven luxury of the Crawford Hotel at Union Station to the compact creativity and modular innovations of Catbird Hotel. You may also enjoy: The Dana Crawford Playb...

3 days ago

12 minutes

Hospitality Daily Podcast

Inside Sage Studio: How Our Creative Concepts Become Beloved Places - Jessica Werner, Sage Hospitality Group

In this episode, Jess Werner, Chief Creative Officer at Sage Hospitality Group, takes us behind the scenes of Sage Studio, the innovative team responsible for shaping hotels and restaurants into thriving, beloved hospitality brands. Jess shares her approach to aligning creativity, authenticity, and strategic clarity to build places that not only resonate with guests but also deeply connect with teams and communities. You may also enjoy: Creativity Beyond Aesthetics: How Sage Hospi...

4 days ago

14 minutes

Hospitality Daily Podcast

Creativity Beyond Aesthetics: How Sage Hospitality’s Jessica Werner Designs Spaces for Profit and Community

Jessica Werner has one of the most intriguing roles in hospitality: as Chief Creative Officer at Sage Hospitality Group, she designs spaces that go far beyond just looking good. In this episode, Jess explains how her operational background shapes her creative approach, resulting in hospitality projects that deliver both profit and community impact. She shares why great design must start with business strategy, how placemaking creates meaningful connections, and how Sage’s creativity consisten...

5 days ago

14 minutes

Hospitality Daily Podcast

The People Side of Data: How We Spend Less Time on Reports, More Time with Guests (And Still Thrive) - Shozib Khan, Spire Hospitality

In this episode, Shozib Khan, VP of Hotel Performance and Analytics at Spire Hospitality, shares what he calls "the people side of data" and his approach to freeing hoteliers from being overwhelmed by reports, empowering them to focus on their guests and support their teams. Learn more about ProfitSword by Actabl - the tool Shozib mentioned several times in the show. Also see: The Chemistry Major Who Makes Hotels Better, One Data Point at a Time: Shozib Khan, Spire Hospitality A ...

6 days ago

27 minutes

Hospitality Daily Podcast

The Chemistry Major Who Makes Hotels Better, One Data Point at a Time: Shozib Khan, Spire Hospitality

In this episode, Shozib Khan, VP of Hotel Performance and Analytics at Spire Hospitality, shares his unique journey from studying chemistry to improving hotel performance through data-driven insights. Shozib reveals how applying a scientific mindset and curiosity helped him identify hidden operational problems and enhance guest and employee experiences. By combining analytical rigor with human-centered innovation, Shozib demonstrates how hospitality leaders can effectively use data to solve r...

1 week ago

15 minutes

Hospitality Daily Podcast

RTRX: Suraj Hinduja on Designing Events That Spark Connection, Curiosity, and Impact

In this episode, Suraj Hinduja, Managing Director of RTRX, shares how he and his team at Rockbridge are rethinking events by creating experiences centered around curiosity, connection, and impact. Originally inspired by the desire to support cancer research, RTRX has evolved from a small hospitality-focused gathering into a multi-day, cross-industry event intentionally designed to spark spontaneous discovery and meaningful interactions. Listen to learn how Suraj and RTRX use hospitality princ...

1 week ago

39 minutes

Hospitality Daily Podcast

The Power of Saying Yes: How Sarah Dinger Turned Opportunities into Hospitality Leadership

In this episode, Sarah Dinger, the first employee and now Executive Vice President of Franchise Operations at My Place Hotels, shares her advice on accelerating your hospitality career by embracing opportunities—even uncomfortable ones—and the critical role mentorship plays in professional growth. She also provides an exclusive behind-the-scenes perspective from her role as Chair of AHLA’s ForWard Advisory Committee, highlighting how women are reshaping leadership in the hospitality ind...

1 week ago

14 minutes

Hospitality Daily Podcast

Building Trust, Boosting Profit: My Place Hotels’ Owner Engagement Playbook - Sarah Dinger

In this episode, Sarah Dinger, Executive Vice President of Franchise Operations at My Place Hotels, shares how they build strong, profitable relationships with hotel owners. Learn how Sarah and her team engage owners strategically, using technology to drive bottom-line results and deliver value for all stakeholders. Also see: How Sarah Dinger Helped Build My Place Hotels As Employee #1How We Built an Extended-Stay Hotel Empire from the Ground Up (Ryan Rivett, My Place Hotels) A few more resou...

1 week ago

11 minutes

Hospitality Daily Podcast

HotelData.com is Live: Sarah McCay Tams & Josiah Mackenzie on the Power of Hotel Performance Data and Storytelling

In this episode, Sarah McCay Tams, Head of Editorial at Actabl, joins Josiah Mackenzie to discuss the launch of HotelData.com and insights from their new 2025-2026 budgeting guide. The conversation explores how hotels are managing a gap between budgeted and actual RevPAR performance, while maintaining ADR discipline and successfully hitting gross operating profit targets through strategic cost management. Sarah also shares her journey from radio journalism to hospitality media and explains ho...

1 week ago

25 minutes

Hospitality Daily Podcast

How My Place Hotels Uses Training & Development to Drive Guest Loyalty and Business Growth - Sarah Dinger, My Place Hotels

In this episode, Sarah Dinger, Executive Vice President of Franchise Operations at My Place Hotels, shares how training and development drive guest satisfaction and fuel business growth. Sarah explains the innovative approach her team takes, including a dedicated group that regularly visits properties to ensure consistent excellence. Learn how investing in people directly impacts guest loyalty and long-term success. A few more resources: If you're new to Hospitality Daily, start here. You...

1 week ago

12 minutes

Hospitality Daily Podcast

Frontline First: How We Built a Strong Hospitality Brand Through Operational Culture - Sarah Dinger, My Place Hotels

In this episode, Sarah Dinger, the first employee and now Executive Vice President of Franchise Operations at My Place Hotels, shares how operational culture and empowering frontline associates have driven the rapid growth and success of their brand. Also see: How Sarah Dinger Helped Build My Place Hotels As Employee #1How We Built an Extended-Stay Hotel Empire from the Ground Up (Ryan Rivett, My Place Hotels) A few more resources: If you're new to Hospitality Daily, start here. You ...

1 week ago

7 minutes

Hospitality Daily Podcast

How Sarah Dinger Helped Build My Place Hotels As Employee #1

Sarah Dinger, the first employee and now Executive Vice President of Franchise Operations at My Place Hotels, shares how she helped build one of America's fastest-growing hotel brands from the ground up. In this episode, Sarah discusses the crucial decisions, early strategies, and core principles, such as human-centered hospitality, that shaped My Place’s remarkable growth story. You may also like: How We Built an Extended-Stay Hotel Empire from the Ground Up (Ryan Rivett, My Place Hotel...

1 week ago

18 minutes

Hospitality Daily Podcast

AI Experimentation in Hospitality and Beyond: Practical Ideas for Immediate Impact - Chris Kluis

In this episode, Chris Kluis, VP of Product Operations & Data at Actabl, discusses his family's unique history with artificial intelligence, how early curiosity sparked his career journey, and why experimentation matters more than theory. Chris provides practical advice for hospitality professionals looking to start leveraging AI today, shares lessons from implementing AI at scale, and explores how digitization, effective prompting, and careful data management can unlock real business val...

2 weeks ago

58 minutes

Hospitality Daily Podcast

Why Mentorship Matters Now More Than Ever - Ryan Bukstein

In this episode, Ryan Bukstein shares what he's learned about the power of mentorship: both being mentored and mentoring others. Resources: Podcast: The Problem with Men (Scott Galloway)Big Brothers, Big SistersIf you or someone you know is struggling, get help: SAMHSA’s National HelplineThe 988 LifelineHear other episodes with Ryan here: Ace Hotel’s Early Days: Punk Spirit and Hospitality InnovationThe Art of Turning Curiosity into Brand Equity: Lessons from Ace Hotel to Vacation & Beyon...

2 weeks ago

13 minutes

Hospitality Daily Podcast

The Art of Turning Curiosity into Brand Equity: Lessons from Ace Hotel to Vacation & Beyond - Ryan Bukstein

In this episode, Ryan Bukstein shares the behind-the-scenes process of how brands like Ace Hotel and Vacation were built, showing how curiosity, experimentation, and unexpected collaborations drove their groundbreaking approaches. Ryan reveals how Ace Hotel thrived by challenging industry norms, embracing cultural programming, and forging authentic partnerships, like its notable collaboration with Converse. He illustrates how these same principles allowed Vacation to redefine sunscreen as a p...

2 weeks ago

15 minutes

Hospitality Daily Podcast

Ace Hotel’s Early Days: Punk Spirit and Hospitality Innovation - Ryan Bukstein

In this episode, Ryan Bukstein shares the behind-the-scenes story of Ace Hotel’s early days and how the punk, DIY spirit of Seattle’s cultural scene influenced its groundbreaking approach to hospitality. Ryan takes us back to when he joined Ace founder Alex Calderwood as an intern and reveals how Ace Hotel became a magnet for creative talent, driven by curiosity, mentorship, and a willingness to break traditional industry norms. He explains the unconventional strategies that enabled Ace to de...

2 weeks ago

31 minutes

Hospitality Daily Podcast

How citizenM Reinvented Hotel Loyalty (And Signed Up 50,000+ Subscribers) - Lennert de Jong

In this episode, citizenM CEO Lennert de Jong shares with our innovation correspondent, Matthias Hüttebräuker, how citizenM transformed the traditional hotel loyalty model by launching a subscription program inspired by Amazon Prime and Netflix. Lennert explains how his team developed the subscription concept during COVID, initially as a response to occupancy challenges, and how it evolved into a highly successful model, signing up more than 50,000 subscribers and continuing to grow. He discu...

2 weeks ago

16 minutes