How Cancelation Policies Are Bleeding Your Program Dry

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Hoof Falls and Footfalls

Saebra Pipoly

60 episodes

3 days ago

Listen to real, candid conversations about hot topics, educational information, and listener Q & A's that are relevant to adaptive/therapeutic horseback riding instructors and other equine professionals in the Equine Assisted Services. Saebra Pipoly, the owner of Hoof Falls & Footfalls, is on a mission to equip and empower ar/tr instructors to change lives through safe, high-quality adaptive equine activities. She is a local, national, and international presenter specializing in adaptive (therapeutic) riding, equine assisted learning, and instructor mentoring and training.

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All content for Hoof Falls and Footfalls is the property of Saebra Pipoly and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

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How Cancelation Policies Are Bleeding Your Program Dry

Hoof Falls and Footfalls

32 minutes 40 seconds

5 months ago

How Cancelation Policies Are Bleeding Your Program Dry

📌 Intuitive Instructor Club - Hoof Falls & Footfalls: https://hooffallsandfootfalls.com/coaching-2/

📌MORE educational resources for instructors: Hoof Falls & Footfalls: https://hooffallsandfootfalls.com

📌 The ultimate planner for adaptive/therapeutic riding instructors: https://thebarnhand.com/products/the-barn-hand-draft-horse-edition-digital-download

In this episode, we explore how well-intentioned policies like the 24-hour cancellation policy can actually harm you, your program, and your students. We delve into the psychology behind why these flexible policies often lead to negative outcomes and how they contribute to financial instability and higher stress levels. We'll share a proven solution that boosts student attendance, enhances program sustainability, and preserves your sanity. Discover the hidden costs of lenient cancellation policies and learn how to implement a robust policy change seamlessly. This shift can lead to better student retention, higher satisfaction, and overall program success.

Join us for a transformative discussion on creating more structured and effective cancellation policies in the horseback riding industry.

00:00 Introduction: Are Your Policies Harming More Than Helping?

01:10 Welcome to Hoof Falls and Footfalls

02:49 The Problem with 24-Hour Cancellation Policies

07:58 Hidden Costs and Human Psychology

23:49 The Solution: A New Policy for Success

27:53 Implementing the New Policy

30:05 Conclusion and Community Engagement