This show provides actionable skills in cultural humility, culturally responsive care, and health equity so clinicians, leaders, and neighbors can serve every community better.
Hosted by family physician and healthcare leader Dr. Raj Sundar, each episode explores cultural humility, culturally responsive care, and health equity through the voices of patients, clinicians, and system designers who live the work every day.
WHAT YOU’LL HEAR
Practical ways to deliver culturally competent & culturally responsive care, language-concordant, and trauma-informed care.
Strategies for tackling social determinants of health at both the clinic and policy levels.
Real stories showing how culture, history, and environment shape health outcomes—and how clinicians can respond.
Design ideas for health-care leaders building inclusive, patient-centered systems.
Community insights that help all of us become better neighbors and advocates.
WHO IT’S FOR
Frontline clinicians, public-health and hospital leaders, medical educators, and anyone curious about making cross-cultural care the norm.
WHEN
. Follow now to keep cultural humility—and culturally responsive care—at the center of your practice and healthcare system
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This show provides actionable skills in cultural humility, culturally responsive care, and health equity so clinicians, leaders, and neighbors can serve every community better.
Hosted by family physician and healthcare leader Dr. Raj Sundar, each episode explores cultural humility, culturally responsive care, and health equity through the voices of patients, clinicians, and system designers who live the work every day.
WHAT YOU’LL HEAR
Practical ways to deliver culturally competent & culturally responsive care, language-concordant, and trauma-informed care.
Strategies for tackling social determinants of health at both the clinic and policy levels.
Real stories showing how culture, history, and environment shape health outcomes—and how clinicians can respond.
Design ideas for health-care leaders building inclusive, patient-centered systems.
Community insights that help all of us become better neighbors and advocates.
WHO IT’S FOR
Frontline clinicians, public-health and hospital leaders, medical educators, and anyone curious about making cross-cultural care the norm.
WHEN
. Follow now to keep cultural humility—and culturally responsive care—at the center of your practice and healthcare system
67 I From Local Voice to Call Center: Healthcare's Cultural Crossroads w/ Patty Hayward (Talkdesk)
Healthcare for Humans
35 minutes
8 months ago
67 I From Local Voice to Call Center: Healthcare's Cultural Crossroads w/ Patty Hayward (Talkdesk)
We explore the potential of centralized contact centers in healthcare with Patty Hayward, the general manager of healthcare and life sciences at Talkdesk. Drawing from her extensive experience and personal stories, such as her mother's medical journey, Patty illustrates the critical need for better communication and coordination within healthcare systems. We delve into how centralization, aided by AI and modern technology, could improve patient care by offering timely, personalized interactions and addressing unmet needs in diverse communities. We also tackle how a centralized approach can respect cultural nuances and enhance health education, breaking down barriers to access and understanding.
Overview:
Streamlining Contact Center Efficiency
Automated CRM Conversation Enhancement
Culturally Aligned Contact Centers
Streamlining Healthcare Access Challenges
Reaching Unreached Populations Effectively
Proactive Outreach with Real-Time Translation
Next Step:
Visit our website, Healthcare for Humans, and join our community to enjoy exclusive benefits at https://www.healthcareforhumans.org/support/
Support Our Mission: Non-clinicians, explore exclusive content and contribute to our collective journey.
Be an Active Participant: Go beyond listening. Shape our narrative by co-creating episodes with us.
Be part of our community by visiting https://www.healthcareforhumans.org/support/. Follow us on Instagram @healthcareforhumanspodcast
Healthcare for Humans
This show provides actionable skills in cultural humility, culturally responsive care, and health equity so clinicians, leaders, and neighbors can serve every community better.
Hosted by family physician and healthcare leader Dr. Raj Sundar, each episode explores cultural humility, culturally responsive care, and health equity through the voices of patients, clinicians, and system designers who live the work every day.
WHAT YOU’LL HEAR
Practical ways to deliver culturally competent & culturally responsive care, language-concordant, and trauma-informed care.
Strategies for tackling social determinants of health at both the clinic and policy levels.
Real stories showing how culture, history, and environment shape health outcomes—and how clinicians can respond.
Design ideas for health-care leaders building inclusive, patient-centered systems.
Community insights that help all of us become better neighbors and advocates.
WHO IT’S FOR
Frontline clinicians, public-health and hospital leaders, medical educators, and anyone curious about making cross-cultural care the norm.
WHEN
. Follow now to keep cultural humility—and culturally responsive care—at the center of your practice and healthcare system
