This show provides actionable skills in cultural humility, culturally responsive care, and health equity so clinicians, leaders, and neighbors can serve every community better.
Hosted by family physician and healthcare leader Dr. Raj Sundar, each episode explores cultural humility, culturally responsive care, and health equity through the voices of patients, clinicians, and system designers who live the work every day.
WHAT YOU’LL HEAR
Practical ways to deliver culturally competent & culturally responsive care, language-concordant, and trauma-informed care.
Strategies for tackling social determinants of health at both the clinic and policy levels.
Real stories showing how culture, history, and environment shape health outcomes—and how clinicians can respond.
Design ideas for health-care leaders building inclusive, patient-centered systems.
Community insights that help all of us become better neighbors and advocates.
WHO IT’S FOR
Frontline clinicians, public-health and hospital leaders, medical educators, and anyone curious about making cross-cultural care the norm.
WHEN
. Follow now to keep cultural humility—and culturally responsive care—at the center of your practice and healthcare system
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This show provides actionable skills in cultural humility, culturally responsive care, and health equity so clinicians, leaders, and neighbors can serve every community better.
Hosted by family physician and healthcare leader Dr. Raj Sundar, each episode explores cultural humility, culturally responsive care, and health equity through the voices of patients, clinicians, and system designers who live the work every day.
WHAT YOU’LL HEAR
Practical ways to deliver culturally competent & culturally responsive care, language-concordant, and trauma-informed care.
Strategies for tackling social determinants of health at both the clinic and policy levels.
Real stories showing how culture, history, and environment shape health outcomes—and how clinicians can respond.
Design ideas for health-care leaders building inclusive, patient-centered systems.
Community insights that help all of us become better neighbors and advocates.
WHO IT’S FOR
Frontline clinicians, public-health and hospital leaders, medical educators, and anyone curious about making cross-cultural care the norm.
WHEN
. Follow now to keep cultural humility—and culturally responsive care—at the center of your practice and healthcare system
59 I Beyond Metrics: Building Equitable Patient Experience with Sven Gierlinger
Healthcare for Humans
15 minutes
10 months ago
59 I Beyond Metrics: Building Equitable Patient Experience with Sven Gierlinger
We welcome Sven Gerlinger to discuss the importance of health equity in patient experience at Northwell Health. We explore how equitable care is deeply personal and why it's essential to segment data to ensure all voices, especially those from smaller communities, are heard. We delve into the need for diverse methods of gathering patient feedback, emphasizing the value of in-depth research and home visits. The conversation also touches on implicit biases within healthcare interactions and the significance of supporting both staff and patients in these challenging scenarios. We discuss designing healthcare experiences that cater to marginalized communities to benefit everyone and the importance of including caregivers in the patient experience. Finally, we highlight the critical role of cultural and language considerations in providing comprehensive, equitable care.
Overview:
00:00 Segment data, diversify methods, conduct in-depth research.
03:25 Adopting new diet due to health, stigma.
06:38 Bias exists; clinician prioritizes patient's comfort.
12:09 Prioritize comprehensive, equitable support for patients, caregivers.
Resources:
The Aging Revolution (Book)
Next Step:
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Healthcare for Humans
This show provides actionable skills in cultural humility, culturally responsive care, and health equity so clinicians, leaders, and neighbors can serve every community better.
Hosted by family physician and healthcare leader Dr. Raj Sundar, each episode explores cultural humility, culturally responsive care, and health equity through the voices of patients, clinicians, and system designers who live the work every day.
WHAT YOU’LL HEAR
Practical ways to deliver culturally competent & culturally responsive care, language-concordant, and trauma-informed care.
Strategies for tackling social determinants of health at both the clinic and policy levels.
Real stories showing how culture, history, and environment shape health outcomes—and how clinicians can respond.
Design ideas for health-care leaders building inclusive, patient-centered systems.
Community insights that help all of us become better neighbors and advocates.
WHO IT’S FOR
Frontline clinicians, public-health and hospital leaders, medical educators, and anyone curious about making cross-cultural care the norm.
WHEN
. Follow now to keep cultural humility—and culturally responsive care—at the center of your practice and healthcare system
