Welcome to ’The Healey Brothers Show,’ where we unveil the inner
workings of Healey Brothers, a top business in the automotive industry and
a leader in the community. In each episode, discover how to educate and
empower your customers, nurture unwavering loyalty through exceptional
service, and prioritize growth of your employees and why promotion from
within is so important. Join us on this journey of automotive excellence,
community engagement, and empowerment – because at Healey Brothers,
we’re more than just a dealership; we’re family.
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Welcome to ’The Healey Brothers Show,’ where we unveil the inner
workings of Healey Brothers, a top business in the automotive industry and
a leader in the community. In each episode, discover how to educate and
empower your customers, nurture unwavering loyalty through exceptional
service, and prioritize growth of your employees and why promotion from
within is so important. Join us on this journey of automotive excellence,
community engagement, and empowerment – because at Healey Brothers,
we’re more than just a dealership; we’re family.
Training, AI, and 11 Years of Customer Care with Shawna | Ep. 96
Healey Brothers Pod
18 minutes 12 seconds
3 months ago
Training, AI, and 11 Years of Customer Care with Shawna | Ep. 96
In this Employee Spotlight, we sit down with Shawna from our Customer Care Center, who has been with Healey for over 11 years. She shares her journey through the company, what makes the Customer Care Center such an important part of our team, and how training has played a key role in her success. Shawna also gives her thoughts on the future of AI in customer service and how it can help us become more efficient while keeping our personal touch.
Healey Brothers Pod
Welcome to ’The Healey Brothers Show,’ where we unveil the inner
workings of Healey Brothers, a top business in the automotive industry and
a leader in the community. In each episode, discover how to educate and
empower your customers, nurture unwavering loyalty through exceptional
service, and prioritize growth of your employees and why promotion from
within is so important. Join us on this journey of automotive excellence,
community engagement, and empowerment – because at Healey Brothers,
we’re more than just a dealership; we’re family.
