In today’s episode of Hands Off Hospitality, I’m telling you a story about… my trash can. Yep, my trash can. Stay with me though—because it gave me one of the clearest lessons I’ve ever had about customer experience, client retention, and backend systems. Here’s what I break down for you: The symptom I see all the time: clients vanish after the first “yes”The diagnosis: why you’re losing repeat customers (and no, it’s not because your offer isn’t good enough)The prescription: how to create wh...
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In today’s episode of Hands Off Hospitality, I’m telling you a story about… my trash can. Yep, my trash can. Stay with me though—because it gave me one of the clearest lessons I’ve ever had about customer experience, client retention, and backend systems. Here’s what I break down for you: The symptom I see all the time: clients vanish after the first “yes”The diagnosis: why you’re losing repeat customers (and no, it’s not because your offer isn’t good enough)The prescription: how to create wh...
Episode 2: The Moment I Realized Tech Is the Brand Experience
Hands-off Hospitality
4 minutes
3 weeks ago
Episode 2: The Moment I Realized Tech Is the Brand Experience
In this episode of Hands-Off Hospitality, Angela shares the behind-the-scenes story of how a customer service role in a multi 7-figure coaching business revealed a game-changing truth: Your tech is your brand experience. When someone buys from you, their journey doesn’t begin with a logo or your Instagram bio—it starts with the systems they can’t even see. And when those backend automations break? It feels like your brand broke, too. Angela walks you through: The inbox chaos that started it a...
Hands-off Hospitality
In today’s episode of Hands Off Hospitality, I’m telling you a story about… my trash can. Yep, my trash can. Stay with me though—because it gave me one of the clearest lessons I’ve ever had about customer experience, client retention, and backend systems. Here’s what I break down for you: The symptom I see all the time: clients vanish after the first “yes”The diagnosis: why you’re losing repeat customers (and no, it’s not because your offer isn’t good enough)The prescription: how to create wh...
