RIP to customer service: it’s designed to be bad

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Grumpy Young Lady

Kate Brunotts

38 episodes

1 week ago

Hi! My name is Kate and I'm an artist and musician. I like to share my creations, and I also have a series called Kattle Considerations and Grumpy Young Lady. I post them here for convenience, sometimes it's about art, othertimes it's about culture and *society* at large. Thanks for listening.

Society & Culture

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Society & Culture

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RIP to customer service: it’s designed to be bad

Grumpy Young Lady

13 minutes 23 seconds

4 months ago

RIP to customer service: it’s designed to be bad

Customer service is bad and it's going to get worse with the AI upheaval. Say it with me: ✨ REPRESENTATIVE ✨0:00 - Customer service is a dying art0:46 - We are all upset1:30 - AI deception storytime3:26 - Customer service is designed to be bad4:16 - Sending consumers down dead ends5:24 - Talking with agents is a full-time job5:42 - Customer service sludge7:00 - Profit over people 8:36 - Lagging legislation9:43 - Black Mirror is my president10:42 - Businesses created by businesses underperforming