Feeling the pressure to raise your clinic fees but not sure where to start? In episode 325 of the Grow Your Clinic podcast, Ben, Bec and Jack unpack the current state of physiotherapy fees in Australia - and why so many clinics are undercharging. They explore how implementing a tiered pricing model can help you align fees with clinician experience, boost profitability, and create a more sustainable business. You’ll learn how to benchmark against competitors, run regular fee reviews, and con...
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Feeling the pressure to raise your clinic fees but not sure where to start? In episode 325 of the Grow Your Clinic podcast, Ben, Bec and Jack unpack the current state of physiotherapy fees in Australia - and why so many clinics are undercharging. They explore how implementing a tiered pricing model can help you align fees with clinician experience, boost profitability, and create a more sustainable business. You’ll learn how to benchmark against competitors, run regular fee reviews, and con...
Feeling the pressure to raise your clinic fees but not sure where to start? In episode 325 of the Grow Your Clinic podcast, Ben, Bec and Jack unpack the current state of physiotherapy fees in Australia - and why so many clinics are undercharging. They explore how implementing a tiered pricing model can help you align fees with clinician experience, boost profitability, and create a more sustainable business. You’ll learn how to benchmark against competitors, run regular fee reviews, and con...
Do your practitioners really understand their performance targets — and why they matter? In episode 324 of the Grow Your Clinic Podcast, Ben, Hannah and Jack unpack how to set clear, relevant performance targets that drive both practitioner growth and clinic sustainability. You’ll learn how to start the KPI conversation early — even at the hiring stage — and how to link targets to your team’s personal goals so they feel motivated, not micromanaged. The team dives into how to tailor expectatio...
Tired of admin meetings that drain your energy instead of driving progress? In this episode of the Grow Your Clinic Podcast, Jack and Bec share how to transform your clinic’s admin meetings from time-wasting catch-ups into energising sessions that spark collaboration, accountability, and real results. You’ll learn how to shift from information-dumping to decision-making, set clear agendas that keep everyone focused, and create a safe space where your team feels empowered to speak up and probl...
Struggling to get your clinic systems to actually stick? In episode 322 of the Grow Your Clinic podcast, Jack, Dan & Bec dive into why so many systems fail - not because they’re bad, but because they’re abandoned too soon. From battling “shiny ball syndrome” to building a culture of consistency, this episode shows you how to stop reinventing the wheel and start locking in systems that last. You’ll learn how to become the ‘Chief Reminding Officer,’ why documenting beats overthinking, and h...
Is your clinic letting past clients slip through the cracks - or do you have a system to bring them back? In episode 321 of the Grow Your Clinic podcast, Jack, Hannah and Peter Flynn dive into the art and science of reactivating clients who have slipped away. You’ll hear how to avoid the “salesy” stigma, why reactivations are actually part of outstanding client care, and the right time frames for different professions to trigger a check-in. We also unpack the balance between personal touch an...
Are your receptionists set up to deliver an outstanding client experience - or do they need better training? In episode 320 of the Grow Your Clinic podcast, Ben, Bec and Dan unpack the 4 essential scripts every admin team needs at the front desk. You’ll discover how to balance consistency with personality, why onboarding receptionists quickly and effectively is critical, and how admin teams can shape retention just as much as practitioners. We also dive into practical strategies like shadowi...
Confused about whether to put your clinic’s marketing dollars into Google Ads or Facebook Ads? In episode 319 of the Grow Your Clinic podcast, Ben, Jack and Peter unpack the key differences between these two platforms - Google Ads capturing people actively searching for your services, and Facebook Ads grabbing attention while people scroll. You’ll learn how to decide where to spend your budget, when to run ongoing campaigns vs short bursts, and why discounts don’t cheapen your service but can...
Is your practice manager really set up for success - or are unclear titles and responsibilities holding your clinic back? In episode 318 of the Grow Your Clinic podcast, Ben Lynch, Jack O'Brien and new co-host Bec Clare dive into why defining the role and title of a practice manager is critical for recruitment, expectations, and clinic culture. You’ll hear why vague titles attract the wrong candidates, how a clear position description can prevent burnout and turnover, and what it really means...
Hired a new practitioner? Find out why you shouldn't wait until day one to make them feel part of the team! In episode 317 of the Grow Your Clinic podcast, Ben, Hannah and Jack share practical ways to fully utilise your new practitioner in their first 100 days. From sending welcome gifts to inviting them to team events before they start, you’ll learn how to create a sense of belonging early and build their confidence fast. We cover why early client contact matters, how to set clear expectati...
Get your free copy of our Clinic Owners Guide on 'How To Fill The Books of a New Practitioner' now! Head to https://www.clinicmastery.com/free-resources Struggling to build strong referral relationships that actually lead to new patients? In episode 316 of the Grow Your Clinic podcast, Ben, Hannah and Jack unpack what it really takes to build trust with new referrers, and how to turn those relationships into a steady stream of clients. You’ll learn why consistent communication, like s...
Are you wasting money on the wrong ads? Getting clicks but not patients? In this episode of the Grow Your Clinic podcast, Peter Flynn breaks down why Google Ads often outperform Facebook and Instagram for clinics, and how to cut out wasted ad spend by targeting only high-quality traffic. You'll see a live walkthrough of a real Google Ad, learn how to spot if your clinic is underdelivering, and get practical tips to improve your marketing strategy. Need to systemise your clinic? Start your...
What Does the New Thriving Kids Program Mean for Your Clinic and the Families You Support? In episode #314 of the Grow Your Clinic Podcast by Clinic Mastery, Ben, Jack and Hannah explore the challenges and uncertainties that families face within the NDIS, especially in light of the newly introduced Thriving Kids Program. With so much change and confusion surrounding inclusion and exclusion criteria, clinic owners, parents, and practitioners are often left searching for clarity. The conversati...
Is your clinic thriving — or just surviving? In episode #313 of the Grow Your Clinic podcast, we pull back the curtain on what it really means to lead a successful clinic. Join Jack and Ben as they explore why leadership isn't just a buzzword - it's the foundation of a meaningful, high-impact business. Forget rigid business blueprints. This episode dives into building a clinic that reflects your values, vision, and purpose. You’ll hear thought-provoking insights on breaking through artificial...
Are Your Financials Failing You? Here's How to Fix Them. In episode #312, Hannah, Jack and Ben dive into why the way you structure your financial statements matters more than you think. Join us to discover how organising your numbers functionally can unlock powerful insights for clinic owners. We'll unpack the real meaning behind accounts receivable and why knowing your 30-, 60-, and 90-day breakdowns could change how you run your clinic. Hannah gets real about her fear of numbers and how sh...
'The Only Ship That Sinks? A Partnership.' Business partnerships can be your biggest asset - or your biggest risk. In this episode, Ben and Jack dive deep into what really makes (or breaks) a partnership. Whether you're already in one or thinking about joining forces with someone, this conversation is packed with insights you can’t afford to miss. They explore the power of clear, open communication and why unresolved issues often become the root of future conflict. You'll hear why documenting...
Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/ For Episode 310 of the Grow Your Clinic podcast we're joined by Shane Davis to discuss the need for clinic owners to identify the single most important task they should be working on. The conversation highlights the significance of understanding team strengths through DISC profiling and crafting a 12-month action plan. Shane shares insights on effective planning, advocating for regular quarterly sess...
Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/ For this episode of the Grow Your Clinic podcast, we're joined by Daniel Gibbs to discuss the importance of developing leadership within clinics. Dan, Ben and Hannah cover off on the need for training leaders in the art of coaching, highlighting that not all top practitioners make great leaders. The conversation touches on the chaos that some leaders may create and the significance of problem-solving...
Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/ Want to master time management in your clinic? Join Ben, Jack and Hannah as they discuss the importance of prioritising focus over merely seeking more time, with insights on effective time management strategies, including the Pomodoro technique. Hannah shares her personal experiences managing family and business without sacrificing her time, and Jack shares a story about a clinic owner’s remarkable t...
Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/ In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn explore the top three Key Performance Indicators (KPIs) every clinic owner should track weekly. The discussion emphasises the importance of understanding numbers not just for financial health, but also as tools for building rapport and authority within the team. Hannah shares her transformative journey fr...
Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/ In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn discuss the challenges and opportunities facing clinic owners in light of recent NDIS changes. They emphasises the significance of tracking minutes to enhance efficiency and profitability, especially as financial pressures mount. Jack contributes by explaining the forecasting process to help clinic owners...
Feeling the pressure to raise your clinic fees but not sure where to start? In episode 325 of the Grow Your Clinic podcast, Ben, Bec and Jack unpack the current state of physiotherapy fees in Australia - and why so many clinics are undercharging. They explore how implementing a tiered pricing model can help you align fees with clinician experience, boost profitability, and create a more sustainable business. You’ll learn how to benchmark against competitors, run regular fee reviews, and con...
