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Grow! Business Podcast w/Cory Mosley
Cory Mosley, CSP
81 episodes
4 days ago
The Grow! Business Podcast is dedicated to helping entrepreneurs and business owners grow their businesses. Each episode explores one of the core elements of Host, Business Growth & Media Educator Cory Mosley's 5 Pillars of Business Growth. This podcast is high-humor, packed with actionable ideas and real entrepreneurship lessons and stories. Be prepared to learn, laugh, and grow.
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Entrepreneurship
Business
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All content for Grow! Business Podcast w/Cory Mosley is the property of Cory Mosley, CSP and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
The Grow! Business Podcast is dedicated to helping entrepreneurs and business owners grow their businesses. Each episode explores one of the core elements of Host, Business Growth & Media Educator Cory Mosley's 5 Pillars of Business Growth. This podcast is high-humor, packed with actionable ideas and real entrepreneurship lessons and stories. Be prepared to learn, laugh, and grow.
Show more...
Entrepreneurship
Business
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From Outdated to Outstanding: Mastering Customer & Employee Experience
Grow! Business Podcast w/Cory Mosley
49 minutes 27 seconds
7 months ago
From Outdated to Outstanding: Mastering Customer & Employee Experience

In this insightful episode of the Grow Business Podcast, hosts Cory Mosley and Lon Graham dive into the critical role of innovation in driving business success.


They explore how outdated technology, shifting customer expectations, and stagnant growth signal the need for change—and why failing to evolve can leave businesses behind.


The discussion covers real-world examples, including the decline of brands like Sears and Kmart, to highlight the dangers of ignoring innovation.


The hosts break down the five pillars of business growth—mindset, sales, marketing, operations, and people—and how strategic innovation in these areas can propel companies forward.


They also tackle the impact of technology on customer and employee experience, emphasizing how outdated systems, like dot matrix printers, create inefficiencies that hurt satisfaction and productivity.


Employee engagement is another focal point, as they reveal how high turnover and low motivation often indicate deeper business issues.


To help businesses navigate innovation effectively, they introduce the concept of an "innovation filter"—a checklist to evaluate new ideas and ensure they align with long-term goals.


The episode wraps up with actionable insights on how to embrace innovation strategically, avoid chasing trends without purpose, and create a sustainable competitive advantage.


Main Takeaways:

  • Outdated technology and legacy systems can bottleneck customer and employee experience.
  • Business growth depends on balancing internal innovation with competitive awareness.
  • Employee engagement and retention are key indicators of business health.
  • Chasing trends without strategy can waste resources—use an “innovation filter” instead.
  • Smart innovation is intentional, solving real business challenges rather than just following fads.


Credits:

  • Hosted by: Cory Mosley, Business Growth Strategist
  • Co-Hosted by: Lon Graham, Sales Expert
  • Produced by Willie H.


Want to ensure your business stays ahead of the curve? Tune in now for expert insights on how to innovate with purpose and drive lasting success! 🎧🚀


Disclaimers

Grow! Business Podcast w/Cory Mosley
The Grow! Business Podcast is dedicated to helping entrepreneurs and business owners grow their businesses. Each episode explores one of the core elements of Host, Business Growth & Media Educator Cory Mosley's 5 Pillars of Business Growth. This podcast is high-humor, packed with actionable ideas and real entrepreneurship lessons and stories. Be prepared to learn, laugh, and grow.