The Fixer: How Wynne Brown revamped CS at GitHub, Seal Software, Fable & more

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Grow & Tell

Dock

42 episodes

9 months ago

Nobody’s prepared to grow a billion-dollar business from square one. So we’re learning from revenue leaders who have already done it. Join host Alex Kracov, former VP of Marketing at Lattice and now Founder and CEO of Dock, as he has candid conversations with successful revenue leaders about their business growth stories. We’ll talk to sales, marketing, and customer success leaders about their growing pains. We’ll interview founders who have built companies from the ground-up. And we’ll talk to agencies and consulting firms who do the behind-the-scenes work for the fastest-growing companies in the world. If you want the true, challenging stories of what it takes to grow revenue—not generic, high-level advice—then this show is for you.

All content for Grow & Tell is the property of Dock and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Entrepreneurship

Business,

Marketing

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The Fixer: How Wynne Brown revamped CS at GitHub, Seal Software, Fable & more

Grow & Tell

44 minutes

1 year ago

The Fixer: How Wynne Brown revamped CS at GitHub, Seal Software, Fable & more

Most of our guests are builders, but Wynne Brown is a fixer. Learn how she's slashed churn, expanded renewals, and professionalized Sales and CS teams at Monster, GitHub, Seal Software/Docusign, Fable, RocketReach, and more.

Wynne Brown spent the last two decades coming into scaling companies with leaky revenue — where she rights the ship, and then moves on to the next challenge.

She’s revamped Sales and Customer Success at companies like Monster, GitHub, Fable, and RocketReach - mostly by focusing on the customer.

This week, Wynne joins Alex to discuss her career journey, including:

Introducing Customer Success to Monster’s military.com division
Leading CS at GitHub, where she introduced enterprise CSMs
Turning around a huge churn problem at Seal Software
Leading revenue at Fable and RocketReach through their Series A