Customer Success Leadership with Rachel Provan

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Grow & Tell

Dock

42 episodes

9 months ago

Nobody’s prepared to grow a billion-dollar business from square one. So we’re learning from revenue leaders who have already done it. Join host Alex Kracov, former VP of Marketing at Lattice and now Founder and CEO of Dock, as he has candid conversations with successful revenue leaders about their business growth stories. We’ll talk to sales, marketing, and customer success leaders about their growing pains. We’ll interview founders who have built companies from the ground-up. And we’ll talk to agencies and consulting firms who do the behind-the-scenes work for the fastest-growing companies in the world. If you want the true, challenging stories of what it takes to grow revenue—not generic, high-level advice—then this show is for you.

All content for Grow & Tell is the property of Dock and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Entrepreneurship

Business,

Marketing

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Customer Success Leadership with Rachel Provan

Grow & Tell

41 minutes

1 year ago

Customer Success Leadership with Rachel Provan

Nobody prepares you for the jump from CSM to CS leader. But Rachel Provan is trying to change that. Rachel is a customer success leadership coach, helping CS leaders and early-stage companies build customer success strategies and leadership habits that scale.

Nobody prepares you for the jump from CSM to CS leader. But Rachel Provan is trying to change that.

Rachel is a customer success leadership coach, helping CS leaders and early-stage companies build customer success strategies and leadership habits that scale.

She joined Alex to discuss the psychology and strategy behind CS, including:

When a founder should make their first CS hire
The best way for CS to handle product feedback
Why live training sessions aren’t always the best way to onboard clients
How to be more proactive about winning renewals