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Grow & Tell
Dock
42 episodes
9 months ago
Nobody’s prepared to grow a billion-dollar business from square one. So we’re learning from revenue leaders who have already done it. Join host Alex Kracov, former VP of Marketing at Lattice and now Founder and CEO of Dock, as he has candid conversations with successful revenue leaders about their business growth stories. We’ll talk to sales, marketing, and customer success leaders about their growing pains. We’ll interview founders who have built companies from the ground-up. And we’ll talk to agencies and consulting firms who do the behind-the-scenes work for the fastest-growing companies in the world. If you want the true, challenging stories of what it takes to grow revenue—not generic, high-level advice—then this show is for you.
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Entrepreneurship
Business,
Marketing
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All content for Grow & Tell is the property of Dock and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Nobody’s prepared to grow a billion-dollar business from square one. So we’re learning from revenue leaders who have already done it. Join host Alex Kracov, former VP of Marketing at Lattice and now Founder and CEO of Dock, as he has candid conversations with successful revenue leaders about their business growth stories. We’ll talk to sales, marketing, and customer success leaders about their growing pains. We’ll interview founders who have built companies from the ground-up. And we’ll talk to agencies and consulting firms who do the behind-the-scenes work for the fastest-growing companies in the world. If you want the true, challenging stories of what it takes to grow revenue—not generic, high-level advice—then this show is for you.
Show more...
Entrepreneurship
Business,
Marketing
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Customer Success at Notion: Monica Perez on Product-Led CS
Grow & Tell
47 minutes
1 year ago
Customer Success at Notion: Monica Perez on Product-Led CS

Monica Perez, Head of Customer Success at Notion, shares the four-year journey of building Notion's foundational CS team.

Customer Success at a product-led company is a completely different animal.


When Monica Perez was brought in to grow Notion's foundational customer success team, they were already at $40 million in revenue.


Today, Monica joins Alex to discuss what it was like to build a CS program on top of a strong PLG engine — including:

  • how their customer onboarding is structured
  • the relationship between sales and CS
  • how they mature customer accounts over time
  • how they measure the success of their CS programs
Grow & Tell
Nobody’s prepared to grow a billion-dollar business from square one. So we’re learning from revenue leaders who have already done it. Join host Alex Kracov, former VP of Marketing at Lattice and now Founder and CEO of Dock, as he has candid conversations with successful revenue leaders about their business growth stories. We’ll talk to sales, marketing, and customer success leaders about their growing pains. We’ll interview founders who have built companies from the ground-up. And we’ll talk to agencies and consulting firms who do the behind-the-scenes work for the fastest-growing companies in the world. If you want the true, challenging stories of what it takes to grow revenue—not generic, high-level advice—then this show is for you.