In this episode, we sit down with Kate Beirowski to dive into the evolving landscape of customer experience in automotive retail and service. From the power of video engagement to the changing expectations of today’s consumers, we break down what truly drives loyalty and trust at the dealership level.

Key takeaways include:
Transparency & education in vehicle repairs—why customers demand it
Balancing technology & human interaction in fixed ops for a seamless service experience
Actionable strategies to enhance customer satisfaction and retention

Kate shares her perspective, offering valuable insights into leadership, industry challenges, and the future of customer-centric dealerships. Plus, don’t miss the behind-the-scenes collaboration as we connect industry pros and future guests!