Welcome to FWRD: An EasyCare Podcast, your go-to resource for mastering dealership operations, hosted by Corey Smith and Erick Jauregui. With extensive backgrounds as a training professionals, each episode delves deep into the automotive, powersports, RV, and marine industries. FWRD brings expert guests to the table, sharing invaluable insights and strategies for success. From optimizing sales techniques to navigating industry trends, FWRD equips you with the knowledge and tools needed to thrive. Tune in to FWRD and stay ahead of the curve.
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Welcome to FWRD: An EasyCare Podcast, your go-to resource for mastering dealership operations, hosted by Corey Smith and Erick Jauregui. With extensive backgrounds as a training professionals, each episode delves deep into the automotive, powersports, RV, and marine industries. FWRD brings expert guests to the table, sharing invaluable insights and strategies for success. From optimizing sales techniques to navigating industry trends, FWRD equips you with the knowledge and tools needed to thrive. Tune in to FWRD and stay ahead of the curve.
110. FWRD-From Cold Calls to Smart Bots: The Future of BDC Starts Now with Matt Raymond
FWRD: An EasyCare Podcast
31 minutes 12 seconds
5 days ago
110. FWRD-From Cold Calls to Smart Bots: The Future of BDC Starts Now with Matt Raymond
Guest Matt Raymond sits down with Erick Jauregui to talk about what it really takes to build a modern BDC that converts. Matt explains how combining technology with “Actual Individuals” creates better customer experiences, why outsourcing can boost efficiency and lower costs, and what KPIs dealers should focus on heading into 2025.
FWRD: An EasyCare Podcast
Welcome to FWRD: An EasyCare Podcast, your go-to resource for mastering dealership operations, hosted by Corey Smith and Erick Jauregui. With extensive backgrounds as a training professionals, each episode delves deep into the automotive, powersports, RV, and marine industries. FWRD brings expert guests to the table, sharing invaluable insights and strategies for success. From optimizing sales techniques to navigating industry trends, FWRD equips you with the knowledge and tools needed to thrive. Tune in to FWRD and stay ahead of the curve.
