In this episode of the Furniture Success Podcast by Furniture Marketing Pros, host Ahmet Yavuz sits down with John Artemis, founder of Best Mobile Furniture Repair, to talk about his 30+ years in the furniture repair industry.
From humble beginnings with a DIY vinyl repair kit to building a successful nationwide service, John shares valuable insights on high-quality craftsmanship, customer service, and growing a niche business.
Whether you're a furniture business owner or just curious about the world of furniture repair, this episode is packed with practical tips and inspiring lessons.
💼 In This Episode, John Shares:
- His journey from vinyl repair to mastering wood, leather, and more
- The role of customer communication in repair success
- How Best Mobile Furniture Repair grew into a national brand
- Why he emphasizes quality and technician training
- Balancing national operations with a local-service feel
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⏱️ Timestamps:
- 00:00 – John’s journey: From vinyl repair to starting Best Mobile Furniture Repair
- 04:00 – Learning repair from a DIY kit
- 08:00 – Why customer communication is key
- 12:00 – Ensuring quality and satisfaction
- 16:00 – Managing nationwide operations
- 19:00 – Technician training and onboarding
- 23:00 – Using CRM and live chat to boost service
- 27:00 – Evolving with recliner & furniture repair trends
- 32:00 – Maintaining high service standards
- 38:00 – Advice for new repair business owners
💬 Enjoyed the episode? Drop a comment and don’t forget to subscribe for more insights from leaders in furniture, repair, and design.
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