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Experience Matters
Hiver
11 episodes
6 days ago
Tune into conversations with customer service experts to discover never-seen-before best practices, challenges, real-life success stories, and more.
Show more...
Technology
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All content for Experience Matters is the property of Hiver and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Tune into conversations with customer service experts to discover never-seen-before best practices, challenges, real-life success stories, and more.
Show more...
Technology
Episodes (11/11)
Experience Matters
Christian Sokolowski’s AI customer support playbook every leader should hear
6 days ago
25 minutes

Experience Matters
How Tod Ellington built a team that can handle any client request
1 month ago
28 minutes

Experience Matters
Why Miles Goldstein Says Most Engineers Shouldn’t Talk to Customers
2 months ago
27 minutes

Experience Matters
Karen Lam on Using VoC to Align Product, Finance, and Support | Experience Matters Podcast: Episode 08
4 months ago
33 minutes

Experience Matters
Sarah Caminiti on using customer support to drive product innovation | Experience Matters Podcast: Episode 07
5 months ago
28 minutes

Experience Matters
Annette Franz on why customer-centricity can’t be an afterthought | Experience Matters Podcast: Episode 06
6 months ago
26 minutes

Experience Matters
Lynn Hunsaker on why providing faster support won't fix customer experience | Experience Matters Podcast: Episode 05
7 months ago
28 minutes

Experience Matters
What Tough Customers (and Bad Haircuts) Taught Kel Kurekgi About Customer Experience | Experience Matters Podcast: Episode 04
9 months ago
28 minutes

Experience Matters
Redefining Tech Support with Marti Clark: Inside Google's IT Support Revolution
1 year ago
24 minutes

Experience Matters
Greg Melia’s Customer Experience Must-Haves: Empathy, Curiosity, and Storytelling
1 year ago
27 minutes

Experience Matters
Transforming Customer Service into Revenue with Shep Hyken
1 year ago
27 minutes

Experience Matters
Tune into conversations with customer service experts to discover never-seen-before best practices, challenges, real-life success stories, and more.