The week, Kayomi and Griff answer your questions; What to do if a return is shipped by the buyer but never received; eBay Standard Envelope and tracking; Item delayed in transit; Buyer requests to split up a lot; and auction winner requests to hold off shipping in order to combine shipping. Plus a special announcement from your podcast team.
Matt Olson, Senior Director of Product for Seller Excellence and Regulatory explains this new EU regulation that will impact any seller who sells into the EU and what those sellers need to do to be in compliance when the regulation goes into effect in December. This week’s question is about buyer names or addresses that are too long to fit on an eBay label.
Questions?
Call us! 888-723-4630
Email us! podcast@ebay.com
Visit our eBay page! ebay.com/podcast
Take our Survey! https://connect.ebay.com/srv/survey/a/sellerops.podcast
Episode Links
eBay GPSR Page
https://www.ebay.com/sellercenter/resources/general-product-safety-regulation
EU GPSR Document
Seller Advocacy Specialist for the GR team, Leah Erwin outlines the mission of the eBay Government Relations team and how sellers can assist through the eBay Small Business Ambassador Program. This week’s seller question is about buyers who use Freight Forwarding companies.
Questions?
Call us! 888-723-4630
Email us! podcast@ebay.com
eBay Growth Advisor with the Ads Team, Elisabeth Rommel outlines the new Advertising Dashboard in Seller Hub and how the new enhancements make it easier to set up and track your Promoted Listings campaigns. The question for this week: Shipping eBay items via Freight.
Questions?
Call us! 888-723-4630
Email us! podcast@ebay.com
Episode Links
New eBay Advertising Dashboard
eBay Growth Advisor Aaron White outlines five ways you can get to know your buyers better. From the Shipping team, Chad Stewart updates us on the recent enhancements to eBay International Shipping. Your hosts answer a question about custom Item Specifics.
Questions?
Call us! 888-723-4630
Email us! podcast@ebay.com
eBay Seller Advocate and eBay seller Chuck Van Pelt gives his five tips for preparing for the Holiday Selling Season. Kayomi and Griff answer your questions about revision restrictions on Fixed Price listings and the list of “selected categories” for additional free listings with an eBay Store subscription.
Questions?
Call us! 888-723-4630
Email us! podcast@ebay.com
Visit our eBay page!
Episode Links
New Simplified Order Cancellation Process
eBay seller and Head of Business Development on the eBay Seller team, Stephen Weller has a list of best practices remedies for the Slow Sales blues. Kayomi and Griff answer questions on Offer discount minimums and free listing allotments for an eBay Store.
Questions?
Call us! 888-723-4630
Email us! podcast@ebay.com
Visit our eBay page!
Take our Survey!
Sr. Manager, Seller Engagement & Community Allison Engles joins us to talk about the upcoming eBay Open event in September. Your questions this week: What happened to USPS First Class Package? Bubble wrap bubbles facing out or in?
Questions?
Call us! 888-723-4630
Email us! podcast@ebay.com
Visit our eBay page!
Sarah Burgess discovered eBay when she needed parts for her race car and realized the platform's potential for selling automotive products. She later joined eBay as an employee, initially in business development and then in events and partnerships.
Griff and Kayomi answer your questions about sending a package with Japanese characters and items not showing up for European buyers.
Questions?
Call us! 888-723-4630
Email us! podcast@ebay.com
Visit our eBay page!
Take our Survey
eBay International Shipping Restricted Categories
eBay’s Blaine Dillard of the Seller Engagement Team visits the podcast this week to talk about how best to create social content for your business. Griff and Kayomi answer questions about taking Returns and Selling Limits.
Questions?
Call us! 888-723-4630
Email us! podcast@ebay.com
Episode Links
This week, Kevin Reeth of Seller Ledger returns to explain the importance of recording and tracking your margins in order to help your business become more productive. Kayomi and Griff answer questions on configuring your Return Settings and purchasing insurance in excess of what the carriers provide.
Questions?
Call us! 888-723-4630
Email us! podcast@ebay.com
Visit our eBay page! ebay.com/podcast
Episode Links
This week, eBay seller Stephanie Franco walks us through the steps she took to rescue her seller account after it slipped to Below Standard. Kayomi and Griff answer your questions about custom Item Specifics, the Stores Discount for shipping supplies, and 1099-K forms.
Questions?
Call us! 888-723-4630
Email us! podcast@ebay.com
Visit our eBay page! ebay.com/podcast
Take our Survey! https://connect.ebay.com/srv/survey/a/sellerops.podcast
Episode Links
Stephanie Franco’s eBay Store (Lady Suburbia)
Willam Schoonover, Associate Administrator of the Pipeline and Hazardous Materials Safety Administration talks about how to ship hazardous goods you sell on eBay. Griff and Kayomi answer questions about the EU General Product and Safety Regulation (GPSR) which was announced in the 2024 Summer Seller Update last week.
Questions? You can;
Call us! 888-723-4630
Email us! podcast@ebay.com
Visit our eBay page! ebay.com/podcast
2024 Seller Summer Seller Update Forum on Community
eBay Hazardous Materials Policy
EU General Product Safety Regulation
Questions?
Call us! 888-723-4630
Email us! podcast@ebay.com
Visit our eBay page! ebay.com/podcast
Take our Survey! https://connect.ebay.com/srv/survey/a/sellerops.podcast
This week, Patty Whitlock talks with host Georgea Mpampanis about how she found fulfillment as a seller of vintage jewelry as well as helping other sellers on eBay through the eBay Mentor program. Griff & Kayomi answer questions about shipping restrictions to the UK,, restrictions on running eBay auctions in certain states, and compliance with the EU Digital Services Act.
Episode Links
Update to Feedback Removal Policy
https://community.ebay.com/t5/Announcements/Seller-Check-in-Feedback-Update/ba-p/34523278
UK Product Safety Regulation
https://www.gov.uk/guidance/consumer-product-safety-advice-for-staying-safe
EU Digital Services Act
https://www.ebay.com/sellercenter/resources/digital-services-act
DSA in the Fall 2023 Seller Update
Ohio HB 321 law web page
https://agri.ohio.gov/programs/auctioneers/resources/hb321
This week, Griff and Kayomi answer questions from eBay sellers, addressing topics such as sending offers to buyers, turning off autofill features on item specifics, handling missing packages, and managing inventory. Griff, Kayomi, and Georgea discuss eBay's Seller Weeks program.
Got a question about selling on eBay? Give us a call! 888-723-4630
Or send your question to: podcast@ebay.com
Visit us at ebay.com/podcast to view a transcript of this episode.
Take our podcast survey
Give us a call - 888-723-4630
Send us an email - podcast@ebay.com
visit us at ebay.com/podcast
Welcome to eBay for Business!
This week, eBay seller Richard Cash joins us this week to talk about his business sourcing and selling government agency surplus merchandise on eBay. Griff and Kayomi answer questions on how Best Offer works with Time Away and an unusual buyer request for shipping items back in a return.
To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com. To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)
New links for Ep 297
eBay Inc Blog - https://www.ebayinc.com/stories/news/neebay-to-discontinue-acceptance-of-american-express-payments-starting-august-17-2024/
Surplus Guide for Public Agencies - https://richardcash.net/
Time Away Help Page - https://www.ebay.com/help/selling/selling-tools/time-away?id=5137&st=3&pos=1&query=Time%20Away&intent=time%20away&lucenceai=lucenceai&docId=HELP1600
Recurring Links / Phone Numbers / Hashtags Mentioned:
888-723-4630 - Call in Line
eBay Seller News Announcements - ebay.com/announcements
eBay Community - ebay.com/community
eBay Weekly Community Chat - ebay.com/communitychat
eBay Help - ebay.com/help/home
eBay Meetups - ebay.com/meetups
Managed Payments on eBay - ebay.com/payments
eBay for Business Podcast - ebay.com/podcast
eBay Seller Center - ebay.com/sellercenter
eBay Seller Hub - ebay.com/sh
eBay System Status - ebay.com/sts
eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast
#ebaypodcast
Give us a call - 888-723-4630
Send us an email - podcast@ebay.com
visit us at ebay.com/podcast
Welcome to eBay for Business!
This week, Seller David Ng created his own customer service best practices based on his own experience with frustrated buyers. He shares three of them with us on this episode. Kayomi and Griff answer your questions about bulk listing upload, wildcards in search, and the Ship Time Detailed Seller Rating.
To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com. To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)
New links for Ep 296
David Ng’s eBay Store - https://www.ebay.com/str/allwhowandertrading
Seller Hub Bulk Uploads - https://www.ebay.com/sh/reports/uploads
Recurring Links / Phone Numbers / Hashtags Mentioned:
888-723-4630 - Call in Line
eBay Seller News Announcements - ebay.com/announcements
eBay Community - ebay.com/community
eBay Weekly Community Chat - ebay.com/communitychat
eBay Help - ebay.com/help/home
eBay Meetups - ebay.com/meetups
Managed Payments on eBay - ebay.com/payments
eBay for Business Podcast - ebay.com/podcast
eBay Seller Center - ebay.com/sellercenter
eBay Seller Hub - ebay.com/sh
eBay System Status - ebay.com/sts
eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast
#ebaypodcast
Give us a call - 888-723-4630
Send us an email - podcast@ebay.com
visit us at ebay.com/podcast
Welcome to eBay for Business!
This week, Renee Morin, eBay’s Chief Sustainability Officer, joins us to talk all things Recommerce and the 2024 Recommerce Report. Griff and Kayomi answer your questions about finding an item’s SKU when an offer is received and how to list Specialty Services items correctly.
To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com. To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)
New links for Ep 295
Summer Seller Check In - https://sellerevents.ebay.com/events/details/ebay-ebay-seller-events-presents-summer-seller-check-in/
The eBay 2024 Recommerce Report - https://www.ebayinc.com/recommerce-report/
The eBay Specialty Services Category - https://www.ebay.com/sch/316/i.html?_from=R40&_nkw=specialty+services&_dmd=2&rt=nc
Recurring Links / Phone Numbers / Hashtags Mentioned:
888-723-4630 - Call in Line
eBay Seller News Announcements - ebay.com/announcements
eBay Community - ebay.com/community
eBay Weekly Community Chat - ebay.com/communitychat
eBay Help - ebay.com/help/home
eBay Meetups - ebay.com/meetups
Managed Payments on eBay - ebay.com/payments
eBay for Business Podcast - ebay.com/podcast
eBay Seller Center - ebay.com/sellercenter
eBay Seller Hub - ebay.com/sh
eBay System Status - ebay.com/sts
eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast
#ebaypodcast
Give us a call - 888-723-4630
Send us an email - podcast@ebay.com
visit us at ebay.com/podcast
Welcome to eBay for Business!
This week, we re-start our Seller Spotlight series with eBay seller and 2023 Up & Running Grantee Daniel Trujillo. Daniel talks about getting his start in business with a high school teacher who mentored his first steps towards entrepreneurship. And This week’s answered questions include two about eBay International Shipping and the eBay Standard Envelope and selling to international buyers who use Freight Forwarders.
To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com. To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)
New links for Ep 294
Daniel’s eBay Store - https://www.ebay.com/str/thehoarderstore
eBay Shipping Preferences - https://www.ebay.com/ship/prf
eBay International Shipping Explained - https://www.ebay.com/sellercenter/shipping/ebay-international-shipping
Recurring Links / Phone Numbers / Hashtags Mentioned:
888-723-4630 - Call in Line
eBay Seller News Announcements - ebay.com/announcements
eBay Community - ebay.com/community
eBay Weekly Community Chat - ebay.com/communitychat
eBay Help - ebay.com/help/home
eBay Meetups - ebay.com/meetups
Managed Payments on eBay - ebay.com/payments
eBay for Business Podcast - ebay.com/podcast
eBay Seller Center - ebay.com/sellercenter
eBay Seller Hub - ebay.com/sh
eBay System Status - ebay.com/sts
eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast
#ebaypodcast
Give us a call - 888-723-4630
Send us an email - podcast@ebay.com
visit us at ebay.com/podcast
Welcome to eBay for Business!
This week, eBay Product Lead for the Seller Experience team joins us to outline all of the recent updates for promotions in Seller Hub. Kayomi and Griff answer questions about shipping supplies and store level and visibility with Promoted Listings.
To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com. To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)
New links for Ep 293
Product Research Now On Mobile - https://community.ebay.com/t5/Announcements/Product-Research-formerly-Terapeak-is-now-on-mobile/ba-p/34440521
Promotions Dashboard in Seller Hub - https://www.ebay.com/sh/mkt/promotionmanager/dashboard
Store Subscription & Benefits - https://www.ebay.com/sellercenter/payments-and-fees/subscriptions-and-fees
Promoted Listings - https://www.ebay.com/sellercenter/growth/promoted-listings
Recurring Links / Phone Numbers / Hashtags Mentioned:
888-723-4630 - Call in Line
eBay Seller News Announcements - ebay.com/announcements
eBay Community - ebay.com/community
eBay Weekly Community Chat - ebay.com/communitychat
eBay Help - ebay.com/help/home
eBay Meetups - ebay.com/meetups
Managed Payments on eBay - ebay.com/payments
eBay for Business Podcast - ebay.com/podcast
eBay Seller Center - ebay.com/sellercenter
eBay Seller Hub - ebay.com/sh
eBay System Status - ebay.com/sts
eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast
#ebaypodcast
