This episode of TNC’s Down The Wire Podcast features TNC telecoms experts Clare Tyndall and Adrian Joyce. Clare and Adrian are talking about saving money and how to do it in the telecoms space. The topics of discussion include: Why is cost saving such a hot topic in the telecoms industry now?Why are supplier costs increasing?What is the impact of lack of internal resource to manage telecoms spend?What is the impact of new technologies on cost?What can you do to save costs now? Adrian and...
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This episode of TNC’s Down The Wire Podcast features TNC telecoms experts Clare Tyndall and Adrian Joyce. Clare and Adrian are talking about saving money and how to do it in the telecoms space. The topics of discussion include: Why is cost saving such a hot topic in the telecoms industry now?Why are supplier costs increasing?What is the impact of lack of internal resource to manage telecoms spend?What is the impact of new technologies on cost?What can you do to save costs now? Adrian and...
The Future of Contact Centre and Customer Engagement
Down The Wire Podcast
24 minutes
5 years ago
The Future of Contact Centre and Customer Engagement
Hosted by TNC's CEO, John Waterhouse, and CTO, Craig Northveth, Down The Wire Podcast brings you Episode 3: The Future of Contact Centre and Customer Engagement. Contact centre leaders are facing a new set of challenges in order to fulfil their operational and strategic objectives. These challenges are driven by a combination of customer expectations, the evolution of technology and, of course, the Covid-19 pandemic. Throughout 2020 TNC has been tracking trends across the Contact Centre ma...
Down The Wire Podcast
This episode of TNC’s Down The Wire Podcast features TNC telecoms experts Clare Tyndall and Adrian Joyce. Clare and Adrian are talking about saving money and how to do it in the telecoms space. The topics of discussion include: Why is cost saving such a hot topic in the telecoms industry now?Why are supplier costs increasing?What is the impact of lack of internal resource to manage telecoms spend?What is the impact of new technologies on cost?What can you do to save costs now? Adrian and...
