From Linguistics to LLMs – Thematic’s Alyona Medelyan on Human-Centered AI, Feedback, and the Future of Design

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Designing for Humans in the Loop

D4HITL

8 episodes

1 week ago

Join Justin Hevey and Taryn D'Souza as hosts of Designing for Humans in the Loop podcast, where we discuss the intersection of AI and Design with a focus on skill development that prioritises human-centric approaches in AI products.

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From Linguistics to LLMs – Thematic’s Alyona Medelyan on Human-Centered AI, Feedback, and the Future of Design

Designing for Humans in the Loop

43 minutes 38 seconds

6 months ago

From Linguistics to LLMs – Thematic’s Alyona Medelyan on Human-Centered AI, Feedback, and the Future of Design

In this episode, we speak with Alyona Medelyan, CEO of Thematic, about how AI — specifically natural language processing (NLP) — is helping organizations turn unstructured customer feedback into meaningful insights. Aliona shares her journey from computational linguistics to founding a platform that empowers teams to understand not just what customers are saying, but why.

We explore:

The evolution of NLP and large language models
How AI can analyze real customer feedback at scale
The importance of democratizing access to insights
Why understanding the “why” matters more than just the metrics

At its heart, this episode is about designing AI systems that truly listen to people, supporting more human-aware decisions across research, product, and customer experience.