In this episode, Dr. Killeen breaks down the true meaning of leadership in a dental office—it’s not just about calling the shots. It’s about presence, humility, and setting the tone every day. From taking ownership when things go sideways to casting a clear vision in morning huddles, leadership shows up in the small moments. Tune in to hear how a simple mindset shift and a little honest feedback can help you lead your team more effectively.
To learn more about Dr. Killeen and his new book, The Shift, or to connect with him, check out www.AddisonKilleen.com.
In this episode, Dr. Killeen sits down with Ryan Gross to unpack how AI is changing the marketing and SEO landscape—and what dental practices need to do to stay ahead. They also dive into how to focus and adapt your marketing during economic slowdowns so you keep attracting patients without wasting budget. It’s a conversation full of practical, timely insights you can put to work right away.
To learn more about Dr. Killeen and his new book, The Shift, or to connect with him, check out www.AddisonKilleen.com.
In today’s episode, Dr. Killeen dives into why your front desk may be the most important part of your patient acquisition strategy. From answering the phone with energy to guiding callers toward an appointment, your front desk sets the tone. Learn about the “Three E’s” to listen for—Energy, Empathy, and Edification—and how to coach your team to deliver a white-glove experience every time.
To learn more about Dr. Killeen and his new book, The Shift, or to connect with him, check out www.AddisonKilleen.com.
Today, Dr. Killeen shares practical strategies to keep your dental schedule tight and productive. From smarter confirmation calls to offering limited appointment options with urgency, he covers how to reduce no-shows and protect your team’s momentum. Learn how to track problem patterns, leverage an ASAP list, and use prepayment strategies that make patients show up and respect your time.
To learn more about Dr. Killeen and his new book, The Shift, or to connect with him, check out www.AddisonKilleen.com.
In today’s episode, Dr. Killeen breaks down the essential KPIs every dental practice should be tracking to stay healthy and grow. From weekly pulse checks like production and case acceptance to deeper monthly dives into overhead and AR, he shares how to build a simple, effective dashboard—and why reading your numbers is one of the most important skills a leader can develop.
To learn more about Dr. Killeen and his new book, The Shift, or to connect with him, check out www.AddisonKilleen.com.
In this episode, Dr. Killeen highlights one of the simplest ways to boost team communication and reduce chaos in your practice—the morning huddle. With just 8 to 10 minutes of focused connection, your team can align on goals, flag schedule issues, and start the day with purpose. Whether you’ve done huddles for years or are just getting started, this quick listen will remind you why a great morning huddle can be a game-changer.
To learn more about Dr. Killeen and his new book, The Shift, or to connect with him, check out www.AddisonKilleen.com.
In today’s episode, Dr. Killeen talks about one of the hardest parts of leadership—dealing with toxic team members and the ripple effects they create. From recognizing early warning signs to having honest conversations and setting clear expectations, Addison walks through how to handle negativity with both empathy and decisiveness. If you’ve ever felt the energy shift in your office or sensed something was off, this episode is for you. Because protecting your culture isn’t just important—it’s essential.
To learn more about Dr. Killeen and his new book, The Shift, or to connect with him, check out www.AddisonKilleen.com.
Today, Dr. Killeen dives into a common question: “How do I track and improve case acceptance rates?” Spoiler alert—it starts way before the patient says yes or no. Addison shares a real-world story comparing a high-producing senior doc to an associate who wasn’t seeing the same success. The big difference? It wasn’t acceptance rate—it was how much was being treatment planned in the first place. You’ll learn how to reverse-engineer production using a simple equation, why “at-bats” matter, and how to guide your team toward their income goals with data—not guesswork.
To learn more about Dr. Killeen and his new book, The Shift, or to connect with him, check out www.AddisonKilleen.com.
Today, Dr. Killeen unpacks one of the most common (and loaded) questions in dentistry: “Should I drop PPOs or go fee-for-service?” He walks through how to evaluate your fee schedules, understand where your revenue is really coming from, and assess the true cost of doing each procedure. It’s not just about what you charge—it’s about what you keep. Tune in to learn how to make smarter, data-driven decisions for your practice’s profitability, and why sometimes dropping a plan isn’t about guts—it’s about math.
To learn more about Dr. Killeen and his new book, The Shift, or to connect with him, check out www.AddisonKilleen.com.
In today’s episode, Dr. Killeen dives into one of the most underrated drivers of success in any dental practice—core values. They might sound fluffy or corporate, but when used intentionally, core values shape your culture, your team, and even your Google reviews. Hear how Capital Dental uses core values in hiring, daily conversations, and team alignment—and why practices that ignore them often struggle. Whether you're starting from scratch or revisiting your current list, this is your nudge to make sure your values are more than just wall art.
To learn more about Dr. Killeen and his new book, The Shift, or to connect with him, check out www.AddisonKilleen.com.
Today, Dr. Killeen celebrates hitting 2,400 Google reviews—and unpacks why that number isn’t just for show. It’s about the internal culture those reviews reflect. From phone tone to front desk vibes, every touchpoint matters when you’re chasing a Fantastic Guest Experience—Capital Dental’s #1 core value. Hear how focusing on consistency and patient-first energy fuels growth and team alignment. Plus, a quick shoutout: Dr. Killeen’s new book The Shift launches today—grab your copy on Amazon or Barnes & Noble!
To learn more about Dr. Killeen and his new book, The Shift, or to connect with him, check out www.AddisonKilleen.com.
In today’s episode, Dr. Killeen shares how to make meaningful connections with new patients in just the first few minutes. It’s not about clinical expertise—it’s about genuine curiosity. By asking simple, open-ended questions like “What brought you to town?” or “What’s something you’re looking forward to?”, you’ll build trust, ease anxiety, and set the stage for lasting relationships. Tune in for practical ways to turn small talk into big impact.
To learn more about Dr. Killeen and his new book, The Shift, or to connect wit
In today’s episode, Dr. Killeen shares a heartfelt reminder of the power of giving back. When dentistry starts to feel like a grind, sometimes the best medicine isn’t scaling back—it’s stepping into service. Whether it’s a free clinic, a mission trip, or a few emergency slots for those in need, volunteering helps you reconnect with your purpose, reset your gratitude, and lead with heart. Tune in for a practical nudge to make space for the kind of care that truly matters.
To learn more about Dr. Killeen and his new book, The Shift, or to connect with him, check out www.AddisonKilleen.com.
In today’s episode, Dr. Killeen dives into one of the simplest but most powerful tools for connection—using someone’s first name. Whether you're speaking with a patient, a teammate, or a family member, intentionally saying their name a few times can make a big impact. Inspired by a classic Dale Carnegie quote, this episode is a reminder that small gestures of respect and attention often carry the biggest weight. Try it today—and watch your connections grow stronger.
To learn more about Dr. Killeen and his new book, The Shift, or to connect with him, check out www.AddisonKilleen.com.
In today’s episode, Dr. Killeen opens up about a lesson that’s helped him stay grounded during a whirlwind season of family, travel, and the upcoming release of his new book, The Shift. Inspired by The Essential by Soren Gordhamer, he explores what it means to slow down, reconnect with what truly matters, and lead from a place of authenticity—not hustle. If you’ve been running at full speed, this episode is your reminder to pause, reflect, and re-member the pieces of yourself you may have left behind.
In today’s episode, Dr. Killeen shares a team-building exercise called “Focus on You,” inspired by the work of Talent Plus—a Lincoln-based company with deep roots in Gallup and StrengthsFinder. If you’re looking for a meaningful, easy-to-run activity for your next team meeting, this one’s a winner. It’s all about helping your team grow by reflecting on strengths and building deeper relationships.
To learn more about Dr. Killeen and his new book, The Shift, or to connect with him, check out www.AddisonKilleen.com.
In today's episode, follow along as Dr. Killeen discusses a new 1-on-1 format with his team members, what he learns, and how it fosters new conversations that don't usually happen during an accountability meeting or annual review.
To learn more about Dr. Killeen and his new book, The Shift, or to connect with him, check out www.AddisonKilleen.com.
In today’s episode, Dr. Killeen explores a powerful question inspired by Jeff Bezos: “What’s not going to change in the next 10 years?” He shares the timeless truths of dentistry—like trust, empathy, and clinical skill—and encourages you to focus your strategy on what patients will always value.
In today’s episode, Dr. Killeen reflects on how easily habits can slip when routines change—and why protecting the right ones is key to long-term success. Whether it’s morning workouts or team huddles, he challenges you to pick one habit that matters and commit to it, even on your busiest days.
In today’s episode, Dr. Killeen shares a practical mindset shift that helped him beat procrastination—thanks to something called Skinner’s Law. Whether you’re putting off a big project or just avoiding a small task, learn how to tweak the pain/pleasure equation to get yourself into gear. Plus, hear the simple trick that got Dr. Killeen to finally finish his book.
