Ep48: Build It Like You Mean It: Turning Vision into Action in a Legacy Infrastructure World

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CXD: Customer Experience Design

Engine

47 episodes

3 days ago

Welcome to CXD: Customer Experience Design, a podcast by Engine. We get you up close to the latest customer experience insights from the best, brightest industry trailblazers. Hear some big thinking, amazing success stories and actionable strategies. Tune in, be inspired, and start designing change today.

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Marketing

Business

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Ep48: Build It Like You Mean It: Turning Vision into Action in a Legacy Infrastructure World

CXD: Customer Experience Design

29 minutes 37 seconds

2 weeks ago

Ep48: Build It Like You Mean It: Turning Vision into Action in a Legacy Infrastructure World

What does it really take to change when everything around you is built for yesterday?

In this episode of the CXD Podcast, Oliver King is joined by Ian Rabagliati, Product Director at LeShuttle, where they unpack how to move past the weight of legacy systems, co-create change with the people who deliver it, and keep momentum alive with progress everyone can see.

Connect with Ian - https://www.linkedin.com/in/ian-rabagliati-19146912/

Chapters:

00:00 - The Dilemma of Legacy Businesses
01:31 - Transforming Vision into Reality
04:22 - The Importance of Starting
06:48 - Phased Approach to Change
10:08 - Design Thinking in Infrastructure
15:22 - Agile Methodologies in Physical Environments
19:41 - Putting Customers Back at the Centre
23:35 - Building Belief Through Visible Changes