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CXD: Customer Experience Design
Engine
49 episodes
3 days ago
Welcome to CXD: Customer Experience Design, a podcast by Engine. We get you up close to the latest customer experience insights from the best, brightest industry trailblazers. Hear some big thinking, amazing success stories and actionable strategies. Tune in, be inspired, and start designing change today.
Show more...
Marketing
Business
RSS
All content for CXD: Customer Experience Design is the property of Engine and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to CXD: Customer Experience Design, a podcast by Engine. We get you up close to the latest customer experience insights from the best, brightest industry trailblazers. Hear some big thinking, amazing success stories and actionable strategies. Tune in, be inspired, and start designing change today.
Show more...
Marketing
Business
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Ep47: What retail can learn from the five-star lobby (pt.2)
CXD: Customer Experience Design
37 minutes 54 seconds
3 months ago
Ep47: What retail can learn from the five-star lobby (pt.2)

How do you transform a retail space into a destination that resonates emotionally with every visitor?

In this episode, Oliver King continues his conversation with Marco Nijhof, a visionary hotelier and retail executive. Together, they explore the actionable steps brands can take to rehearse emotion, build enchanted teams, and ensure their brand's soul is future-proof. Tune in to discover how to create unforgettable guest experiences that turn your store into a must-visit destination.

Connect with Marco - https://www.linkedin.com/in/marco-p-nijhof-a2b22413/

Chapters: 

  • 00:00 - The Art of Luxury Experience Design
  • 00:49 - Multi-Sensory Retail Environments
  • 02:56 - Understanding Customer Journey Mapping
  • 07:07 - Emotional Connections in Retail
  • 11:11 - Rehearsing Emotion in Retail
  • 17:53 - Empowering Teams for Exceptional Service
  • 23:05 - The Cost of Inaction in Retail
  • 25:56 - Balancing Heritage and Innovation
  • 31:33 - The Future of Retail Leadership


CXD: Customer Experience Design
Welcome to CXD: Customer Experience Design, a podcast by Engine. We get you up close to the latest customer experience insights from the best, brightest industry trailblazers. Hear some big thinking, amazing success stories and actionable strategies. Tune in, be inspired, and start designing change today.