Ep46: What retail can learn from the five-star lobby

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CXD: Customer Experience Design

Engine

49 episodes

4 days ago

Welcome to CXD: Customer Experience Design, a podcast by Engine. We get you up close to the latest customer experience insights from the best, brightest industry trailblazers. Hear some big thinking, amazing success stories and actionable strategies. Tune in, be inspired, and start designing change today.

Marketing

Business

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Marketing

Business

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Ep46: What retail can learn from the five-star lobby

CXD: Customer Experience Design

24 minutes 3 seconds

4 months ago

Ep46: What retail can learn from the five-star lobby

What if your store felt more like a five-star hotel lobby?

In this episode, Oliver King is joined by International Hotel, Retail and Real Estate Executive, Marco Nijhof, to explore how retail can take cues from hospitality, blending emotion, experience, and a guest-first mindset to create spaces people want to return to.

Connect with Marco - https://www.linkedin.com/in/marco-p-nijhof-a2b22413/

Chapters:

00:00 - The Evolution of Retail Experience
02:35 - Rethinking Customer Engagement
05:22 - Integrating Digital and Physical Experiences
08:25 - The Role of Hospitality in Retail
11:20 - Creating Emotional Connections
14:18 - The Art of Welcoming Guests
17:19 - Transforming Stores into Stories