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CXD: Customer Experience Design
Engine Service Design
41 episodes
2 days ago
Welcome to CXD: Customer Experience Design, a podcast by Engine Service Design. We chat with design and customer experience leaders who blend people, tech, and environments to craft services, exceptional experiences, and remarkable destinations. Our talks dive into tackling challenges of innovation and sharing actionable advice and inspiring lessons.
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Marketing
Business
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All content for CXD: Customer Experience Design is the property of Engine Service Design and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to CXD: Customer Experience Design, a podcast by Engine Service Design. We chat with design and customer experience leaders who blend people, tech, and environments to craft services, exceptional experiences, and remarkable destinations. Our talks dive into tackling challenges of innovation and sharing actionable advice and inspiring lessons.
Show more...
Marketing
Business
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Ep45: Why the hardest part of leadership has nothing to do with strategy
CXD: Customer Experience Design
36 minutes 48 seconds
2 months ago
Ep45: Why the hardest part of leadership has nothing to do with strategy

What does good leadership look like when everything’s changing?

In this episode, Olly sits down with strategic leader, Gary Simpson, to talk about what it really takes to lead in a world that doesn’t sit still. They unpack the tension between short-term wins and long-term vision, why clarity beats control, and how the best leaders create space for others to thrive.


From futures thinking to B2G customer insight, Gary shares a fresh take on leadership that’s grounded in values, not vanity—and built for what’s next.


Connect with Gary on LinkedIn; https://www.linkedin.com/in/gary~simpson/


Chapters: 

  • 00:00 Navigating Change in Leadership
  • 04:52 The Importance of Adaptability
  • 10:03 Understanding Customer Needs
  • 15:11 The Role of Integrity in Leadership
  • 19:55 Balancing Short-Term and Long-Term Goals
  • 25:05 Embracing a Growth Mindset
  • 29:53 Learning from Failure
  • 35:10 Final Thoughts on Leadership
CXD: Customer Experience Design
Welcome to CXD: Customer Experience Design, a podcast by Engine Service Design. We chat with design and customer experience leaders who blend people, tech, and environments to craft services, exceptional experiences, and remarkable destinations. Our talks dive into tackling challenges of innovation and sharing actionable advice and inspiring lessons.