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CXD: Customer Experience Design
Engine
49 episodes
3 days ago
Welcome to CXD: Customer Experience Design, a podcast by Engine. We get you up close to the latest customer experience insights from the best, brightest industry trailblazers. Hear some big thinking, amazing success stories and actionable strategies. Tune in, be inspired, and start designing change today.
Show more...
Marketing
Business
RSS
All content for CXD: Customer Experience Design is the property of Engine and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to CXD: Customer Experience Design, a podcast by Engine. We get you up close to the latest customer experience insights from the best, brightest industry trailblazers. Hear some big thinking, amazing success stories and actionable strategies. Tune in, be inspired, and start designing change today.
Show more...
Marketing
Business
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Ep42: Reimagining Shopping, Space and Experiences in Transit
CXD: Customer Experience Design
34 minutes
6 months ago
Ep42: Reimagining Shopping, Space and Experiences in Transit

Airport retail isn't just about duty-free transactions, it's about transformation. 

In this episode, Oliver King is joined by Hugo Vanderschaegh, Managing Partner of Altavia Travel Retail, to explore how airports can create experience-led spaces and drive commercial success. From personalisation and pre-trip engagement to local products and a stronger sense of place, they unpack what it takes to turn terminals into destinations passengers enjoy. 

Connect with Hugo - https://www.linkedin.com/in/hugo-vanderschaegh-9a9597b/

Find out more about Altavia Travel Retail - https://altavia-travelretail.com/

Chapters

  • 02:40: The Transformation of Duty-Free Shopping
  • 07:09: Opportunities in Travel Retail 
  • 14:30: Personalisation in Travel Retail
  • 16:14: Future trends in Travel Retail 
  • 18:48: Creating Unique Airport Experiences
  • 22:34: The Role of Airports in Cultural Connection 
  • 25:18: Sense of Place in Airport Design 
  • 28:26: Innovating Duty-Free Experiences 
  • 30:23: The Future of Travel Retail
CXD: Customer Experience Design
Welcome to CXD: Customer Experience Design, a podcast by Engine. We get you up close to the latest customer experience insights from the best, brightest industry trailblazers. Hear some big thinking, amazing success stories and actionable strategies. Tune in, be inspired, and start designing change today.