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CXD: Customer Experience Design
Engine
49 episodes
3 days ago
Welcome to CXD: Customer Experience Design, a podcast by Engine. We get you up close to the latest customer experience insights from the best, brightest industry trailblazers. Hear some big thinking, amazing success stories and actionable strategies. Tune in, be inspired, and start designing change today.
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Marketing
Business
RSS
All content for CXD: Customer Experience Design is the property of Engine and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to CXD: Customer Experience Design, a podcast by Engine. We get you up close to the latest customer experience insights from the best, brightest industry trailblazers. Hear some big thinking, amazing success stories and actionable strategies. Tune in, be inspired, and start designing change today.
Show more...
Marketing
Business
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Ep 40: AI, Work and the Human Experience
CXD: Customer Experience Design
41 minutes 42 seconds
8 months ago
Ep 40: AI, Work and the Human Experience

In the 40th episode of the CXD podcast, Oliver King is joined by Stefan Moritz, Head of Innovation at Max Matthiessen where they explore the transformative impact of AI on the workplace, leadership and customer experiences.

Is AI a game-changer or cause for concern? They explore how AI can enhance human collaboration and innovation, but also the risks of automation overshadowing human connection.

Tune in as they discuss how organisations can strike the right balance between technology and human agency, and future-proof their strategies.

Join the conversation and discover what it really means to work, and lead, in the age of AI.

Connect with Stefan Mortiz and check out his website. 

Sign up to the Metaphor Club: 

Metaphors shape how we see the world and drive action—think “our iceberg is melting.” Stefan has started The Metaphor Club to collect and share powerful metaphors that help us navigate change and inspire better futures. ⁠Sign up here to be part of the group.


Chapters:

  • 01:44: AI's Impact on Work and Human Experience
  • 05:47: AI in the Workplace: Opportunities and Challenges
  • 11:22: Leadership in the Age of AI 
  • 17:11: The Future of AI Interactions
  • 23:08: Legal and Ethical Considerations of AI in Work
  • 25:41: The Untapped Potential of Remote Work
  • 29:08: Balancing Automation and Human Connection
  • 39:55: Embracing AI with Human Agency



 

CXD: Customer Experience Design
Welcome to CXD: Customer Experience Design, a podcast by Engine. We get you up close to the latest customer experience insights from the best, brightest industry trailblazers. Hear some big thinking, amazing success stories and actionable strategies. Tune in, be inspired, and start designing change today.