E38 - Luxury customer experiences: From concepts to practice

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Customer Experience (CX) Management

Prof. Anders Gustafsson and Assoc. Prof. Carlos Velasco

46 episodes

3 months ago

This is a podcast series by Prof. Anders Gustafsson and Assoc. Prof. Carlos Velasco, at BI Norwegian Business School, about topics related to customer experience (CX) management.

Hosted on Acast. See acast.com/privacy for more information.

All content for Customer Experience (CX) Management is the property of Prof. Anders Gustafsson and Assoc. Prof. Carlos Velasco and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

This is a podcast series by Prof. Anders Gustafsson and Assoc. Prof. Carlos Velasco, at BI Norwegian Business School, about topics related to customer experience (CX) management.

Hosted on Acast. See acast.com/privacy for more information.

E38 - Luxury customer experiences: From concepts to practice

Customer Experience (CX) Management

1 hour 39 minutes 37 seconds

2 years ago

E38 - Luxury customer experiences: From concepts to practice

In this episode, Carlos interviews Associate Professor Lewis Lim about his work and practice on luxury customer experiences in Singapore and beyond. For more information about Lewis, please visit his website: https://dr.ntu.edu.sg/cris/rp/rp00310 and LinkedIn: https://www.linkedin.com/in/lewislim-sg/

Hosted on Acast. See acast.com/privacy for more information.