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Customer Engagement 101 by Upshot.ai
Upshot.ai
112 episodes
17 hours ago
Upshot.ai is an omnichannel, customer engagement and gamification platform. With our passion for transforming business with customer engagement and gamification, we take ownership and obsess over every minute detail. This podcast is dedicated to helping business owners, marketers and product managers to understand the art of creating great customer experiences.
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Technology
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All content for Customer Engagement 101 by Upshot.ai is the property of Upshot.ai and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Upshot.ai is an omnichannel, customer engagement and gamification platform. With our passion for transforming business with customer engagement and gamification, we take ownership and obsess over every minute detail. This podcast is dedicated to helping business owners, marketers and product managers to understand the art of creating great customer experiences.
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Technology
Episodes (20/112)
Customer Engagement 101 by Upshot.ai
How to design a marketing campaign centered around user activity?

Join Krishna Chaitanya, a CX expert at Upshot.ai, as he shares his journey of crafting a successful marketing campaign for a brand. Discover how focusing on user activity and leveraging personalization boosted user engagement and created a sense of pride in user achievements.

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1 year ago
3 minutes 49 seconds

Customer Engagement 101 by Upshot.ai
How can you take your app's customer engagement to the next level?

In this episode, Krishna Chaitanya, CX expert at Upshot.ai, joins Kaustuv Dwivedi to discuss strategies for taking your app's customer engagement to the next level. They explore how top-performing apps can further enhance their engagement efforts and delve into the powerful connection between customer engagement and overall revenue boost. Tune in to discover actionable insights and tips for boosting your app’s customer interaction and satisfaction.

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1 year ago
6 minutes 23 seconds

Customer Engagement 101 by Upshot.ai
How did these apps achieve outstanding user engagement?

Join Krishna Chaitanya and Kaustuv Dwivedi as they highlight apps that have excelled in customer engagement using cutting-edge user engagement tools. Krishna shares insights from his experience as a Customer Success Expert at Upshot.ai, discussing how these apps boosted their organic engagement to new heights.

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1 year ago
7 minutes 37 seconds

Customer Engagement 101 by Upshot.ai
Are you being PUSHED or PULLED by the apps on your phone?

In this episode, Krishna Chaitanya, CX Expert at Upshot.ai, lists down the popular apps on your phones that follow the PUSH or PULL philosophy. In his discussion with Kaustuv Dwivedi, he also outlines identifiers of mobile apps in each category.

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1 year ago
3 minutes 49 seconds

Customer Engagement 101 by Upshot.ai
PUSH vs. PULL! What to expect from a user engagement tool?

Learn more about the PUSH vs. PULL philosophy in app development from Krishna Chaitanya, CX Expert at Upshot.ai, and Kaustuv Dwivedi, as they talk about what different apps and marketers can expect when using a user engagement platform.

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1 year ago
3 minutes 31 seconds

Customer Engagement 101 by Upshot.ai
What is the need for a user engagement tool?

Join Krishna Chaitanya, CX Expert at Upshot.ai, and Kaustuv Dwivedi as they dive deep into why and when apps really require a user engagement tool. They also cover different groups of apps and their varying needs when it comes to user engagement tools.

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1 year ago
2 minutes 18 seconds

Customer Engagement 101 by Upshot.ai
Smart vs. Risky Uses of a User Engagement Tool

Join Krishna Chaitanya, CX Expert at Upshot.ai, and Kaustuv Dwivedi, as they explore the effective and ineffective uses of user engagement tools. Learn about different professionals' expectations, success stories, and common pitfalls. Whether you're a developer, marketer, or product manager, gain valuable insights to help you maximize your app's potential with the right engagement strategies.

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1 year ago
32 minutes 35 seconds

Customer Engagement 101 by Upshot.ai
How to Design a Fintech App That Users Love?

Discover key strategies to enhance user experience and boost engagement in your fintech app. Join CX Experts Krishna Chaitanya and Vaishali Dialani, as they delve into essential design principles that ensure your fintech app not only meets but exceeds user expectations.

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1 year ago
4 minutes 11 seconds

Customer Engagement 101 by Upshot.ai
How to Use Human Psychology to Improve the App Experience?

CX Experts Krishna Chaitanya and Vaishali Dialani dive deep into how brands and app owners can scrutinize human psychology to identify elements that could improve the overall app experience. Watch the full video to learn more!

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1 year ago
3 minutes 16 seconds

Customer Engagement 101 by Upshot.ai
How does educational content help retain customers?

Listen to Vaishali Dialani, Senior Customer Experience (CX) Strategist at Konabos, and Krishna Chaitanya, CX Expert at Upshot.ai, as they outline the benefits of introducing educational content and elements in your occasional-use apps, that help in engaging and retaining customers.

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1 year ago
2 minutes 55 seconds

Customer Engagement 101 by Upshot.ai
What role does community play in customer retention?

Discover how community building can transform customer retention with experts Vaishali Dialani from Konabos and Krishna Chaitanya from Upshot.ai.

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1 year ago
6 minutes 47 seconds

Customer Engagement 101 by Upshot.ai
What are the top 3 reasons behind Netflix's success?

Join our host, Likitha, and Marketing Expert Kaustuv as they discuss Netflix's sensational marketing strategy and the data-driven, hyper-personalized, and innovative approaches that keeps it ahead in the streaming wars.

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1 year ago
4 minutes 45 seconds

Customer Engagement 101 by Upshot.ai
Why do users actually download your app?

Vaishali Dialani, Senior Customer Experience (CX) Strategist at Konabos, and Krishna Chaitanya, CX Expert at Upshot.ai, talk about why do users actually download any app, what is their thinking behind it, and how can brands leverage this insight to boost app user engagement and retention.

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1 year ago
3 minutes 40 seconds

Customer Engagement 101 by Upshot.ai
How to engage users when they are not using the app?

Explore ways to engage app users between two consequtive app usages with insights from Vaishali Dialani, Senior Customer Experience (CX) Strategist at Konabos, and Krishna Chaitanya, CX Expert at Upshot.ai. Understand the mindset behind every app install and how to differentiate your app from competitors.

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1 year ago
7 minutes 57 seconds

Customer Engagement 101 by Upshot.ai
Why do people download apps they barely use?

Dive into the psychology and motivations behind downloading occasional-use apps with insights from Vaishali Dialani, Senior Customer Experience (CX) Strategist at Konabos, and Krishna Chaitanya, CX Expert at Upshot.ai. Uncover strategies to convert infrequent users into loyal customers and boost your app's retention rates.

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1 year ago
4 minutes 50 seconds

Customer Engagement 101 by Upshot.ai
How to Retain Users on Occasional Apps?

Struggling with user retention on your occasional app? Join Vaishali Dialani, Senior CX Strategist at Konabos, and Krishna Chaitanya, CX Expert at Upshot.ai, as they dive into strategies that transform infrequent users into loyal customers. Discover key challenges in retaining users for occasional apps and how to overcome them, followed by expert insights and actionable strategies. Learn from real-life examples to guide your user retention journey. Perfect for product owners and marketers aiming to elevate engagement and loyalty in their apps. Don't miss out on turning your occasional app users into dedicated fans.

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1 year ago
1 hour 31 seconds

Customer Engagement 101 by Upshot.ai
Can Gamification Really Transform Ramadan Marketing?

Dive into innovative Ramadan marketing strategies with Upshot.ai's podcast, where we explore the transformative power of gamification in creating meaningful connections. Join our host, Likitha, and marketing expert, Kaustuv, as they discuss engaging customers through gamification, personalization, and community building during this sacred month.

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1 year ago
4 minutes 48 seconds

Customer Engagement 101 by Upshot.ai
How to kickstart your app personalization journey?

Join Engagement Expert Krishna Chaitanya and Kaustuv Dwivedi as they discuss how to kickstart your personalization journey. They talk about the importance of setting clear objectives, starting small, and how brands must be patient before they start seeing results.

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1 year ago
1 minute 50 seconds

Customer Engagement 101 by Upshot.ai
Can Gamification be used to Personalize products?

Join Engagement Expert Krishna Chaitanya and Kaustuv Dwivedi as they talk about companies that use gamification to gather user data and then deliver highly personalized product experiences for these users.

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1 year ago
3 minutes 6 seconds

Customer Engagement 101 by Upshot.ai
How did Upshot.ai personalize apps according to the user journey?

Join us in our latest episode, where Engagement Expert Krishna Chaitanya, along with Kaustuv Dwivedi, discuss how Upshot.ai helped its clients achieve personalization on apps using Custom Actions and Live Rules so that users get an experience that is tailored just for them.

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1 year ago
3 minutes 17 seconds

Customer Engagement 101 by Upshot.ai
Upshot.ai is an omnichannel, customer engagement and gamification platform. With our passion for transforming business with customer engagement and gamification, we take ownership and obsess over every minute detail. This podcast is dedicated to helping business owners, marketers and product managers to understand the art of creating great customer experiences.